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Elliott Report

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AIRLINE COMPENSATION

Airlines are switching planes more often, leading to unexpected seat changes. What compensation are you entitled to when your seat is swapped?

Airlines are switching planes more frequently. What are your rights? 

October 5, 2025October 5, 2025 by Christopher Elliott

Do you have any rights when an airline changes your seat assignment? That’s what Jay Libove wanted to know after he lost his assigned seat on a recent flight from Philadelphia to Barcelona.

Categories On Travel
Family's Lufthansa flight booked via United was changed to an impossible connection. See how they fought back and got a better itinerary.

Oh no! United Airlines changed our flight, and now we can’t make our connection

July 18, 2025July 16, 2025 by Christopher Elliott

Brian Landmann books award tickets on Lufthansa through United Airlines. But when United changes his itinerary, he’s left with an impossible connection. Can he get United to fix this?

Categories The Travel Troubleshooter
Passenger experienced a 14-hour American Airlines flight delay and was promised compensation, but never received it. Learn about EU 261 regulations and how to get your due.

American Airlines promised me compensation for my flight delay. Where is it?

October 14, 2025June 25, 2025 by Christopher Elliott

American Airlines promises Joseph Muskovich compensation for a lengthy flight delay. But despite repeated promises, it never pays. How can he get American Airlines to honor its promise?

Categories The Travel Troubleshooter
Rocco De Mella's recent journey with ITA Airways from Miami to Rome turned into a frustrating ordeal when a plane change resulted in the loss of his $160 seat upgrade. Despite promises of a prompt refund from multiple airline representatives, six months have passed with no resolution. Rocco's attempts to contact ITA Airways through various channels yielded no results, leaving him in limbo. However, a breakthrough came when a consumer advocacy site intervened, leading to the long-awaited refund. This case highlights the challenges passengers face with airline service changes and refund processes.

Downgraded on my ITA Airways flight. Why can’t I get a refund?

April 2, 2025August 7, 2024 by Christopher Elliott

When ITA Airways changes Rocco De Mella’s plane from Miami to Rome, he loses the seat upgrade he bought. An airline representative promises him a prompt refund. But six months later, the airline still has his money. 

Categories The Travel Troubleshooter
Maxine Biggs booked a flight for her husband from Salt Lake City to Geneva via Booking.com, but United Airlines canceled it and promised a refund. Despite United sending the refund to Booking.com three months later, Maxine is still waiting for her $1,751, six months on. Repeated calls to Booking.com only resulted in empty promises and no concrete information. After contacting both companies on her behalf, it was discovered that United had mistakenly exchanged the ticket instead of refunding it. Finally, after much confusion, Maxine received her long-awaited refund.

Refund confusion after United Airlines cancels his tickets. But where’s the money?

September 25, 2024July 24, 2024 by Christopher Elliott

When United Airlines cancels her husband’s flight, it promises Maxine Biggs a prompt refund. So why is she still waiting for her $1,751 six months later?

Categories The Travel Troubleshooter
Dianne Ness and her husband were stunned when Delta Air Lines rescheduled their upcoming flight from Boston to Phoenix by 9 ½ hours. 

Delta Air Lines rescheduled my flight by 9 1/2 hours. Do I have to accept this ticket?

September 13, 2024April 15, 2024 by Christopher Elliott

Dianne Ness and her husband were stunned when Delta Air Lines rescheduled their upcoming flight from Boston to Phoenix by 9 ½ hours. 

Categories Advocacy

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