American Airlines’ disappearing act: how a confirmed first-class seat vanished
When is a first-class ticket not a first-class ticket? When you’re Paul Nelson and you’re flying on American Airlines.
AIRLINE COMPENSATION
Air Canada canceled her flight and promised to cover her hotel. Then it didn’t.
When Deborah Anbinder’s flight from Athens to Montreal made a dramatic U-turn on the runway and headed back to the gate, she expected the airline to take care of her.
Weather excuse doesn’t add up for this Booking.com customer
When WestJet canceled Brittany Muffet’s recent flight, she found herself caught in a blame game between the airline and Booking.com. But that wasn’t the weird part.
He accepted a $15,000 offer to give up his seat. Then Delta called him a liar
When Daniel Christiansen boarded a recent Delta Air Lines flight from Salt Lake City to Palm Springs with his wife and infant daughter, he thought he’d hit the jackpot. He thought wrong.
Help! American Airlines downgraded me and then refused a refund
When Laura MacLennan’s business class seat breaks, she’s sent to economy class. An American Airlines agent promises a refund and $500 in compensation, but it never comes through. Can she recover the money — or was this a case of a broken promise?
Pilfered luggage problem: Why won’t Iberia help me?
When items vanish from your luggage, can you trust your airline to make it right?
Airlines are switching planes more frequently. What are your rights?
Do you have any rights when an airline changes your seat assignment? That’s what Jay Libove wanted to know after he lost his assigned seat on a recent flight from Philadelphia to Barcelona.
Oh no! United Airlines changed our flight, and now we can’t make our connection
Brian Landmann books award tickets on Lufthansa through United Airlines. But when United changes his itinerary, he’s left with an impossible connection. Can he get United to fix this?
American Airlines promised me compensation for my flight delay. Where is it?
American Airlines promises Joseph Muskovich compensation for a lengthy flight delay. But despite repeated promises, it never pays. How can he get American Airlines to honor its promise?
Downgraded on my ITA Airways flight. Why can’t I get a refund?
When ITA Airways changes Rocco De Mella’s plane from Miami to Rome, he loses the seat upgrade he bought. An airline representative promises him a prompt refund. But six months later, the airline still has his money.