Air France owes Jim Shea a refund for a flight it canceled during the pandemic. But he’s been waiting a year for his money. So where is it?
Last year, I bought tickets to fly from San Francisco to Stockholm on Air France. I booked the tickets through Cook Travel, a travel agency in New York. I paid for the tickets with my credit card.
Air France canceled the flight because of the pandemic and Cook Travel promised me a full refund. That was one year ago. Cook Travel has asked me to be patient, but now they are not responding to my inquiries. I’ve tried to dispute the charges with Citibank, my credit card issuer. Unfortunately, a representative told me too much time has elapsed. I’ve tried to reach out to executives at Air France and Cook Travel but have gotten no response — and no refund. Can you help me? — Jim Shea, San Mateo, Calif.