Delta downgraded me on my flight with no refund. P.S.: I’m in a wheelchair.

Beth Warner has a complaint I hear too often: “Delta downgraded me on my flight.” To make matters worse, she’s in a wheelchair. And to make matters even worse, they seated her next to a bathroom. Does she deserve some kind of refund? Read more “Delta downgraded me on my flight with no refund. P.S.: I’m in a wheelchair.”

Help, my Expedia airline ticket didn’t work in Paris

Catherine Schevon buys a ticket to Europe that involves multiple airlines and a code-share. But when her return to the U.S. is tripped up by a system glitch, she gets “we’ll fix it” promises that prove hollow. Can our advocates cut through the fog of finger-pointing? Read more “Help, my Expedia airline ticket didn’t work in Paris”

Should you tip your flight attendant?

Should you tip your flight attendant? For such a commonly asked question, the answer is anything but simple. Read more “Should you tip your flight attendant?”

How to smuggle a baby on a plane

What would you do to save money on airfare? Or to avoid paying a passport application fee? If you said, “smuggle my baby onto a plane” then maybe you heard about a passenger who allegedly did just that a flight from Istanbul to Paris last week.
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Berated for a screaming baby – do I deserve a full refund?

Evelyn Tachau-Brown probably deserves something after her recent Delta Air Lines flight. But what?
Read more “Berated for a screaming baby – do I deserve a full refund?”