Delta downgraded me on my flight with no refund. P.S.: I’m in a wheelchair.

Beth Warner has a complaint I hear too often: “Delta downgraded me on my flight.” To make matters worse, she’s in a wheelchair. And to make matters even worse, they seated her next to a bathroom. Does she deserve some kind of refund? Read more “Delta downgraded me on my flight with no refund. P.S.: I’m in a wheelchair.”

Should you tip your flight attendant?

Should you tip your flight attendant? For such a commonly asked question, the answer is anything but simple. Read more “Should you tip your flight attendant?”

Berated for a screaming baby – do I deserve a full refund?

Evelyn Tachau-Brown probably deserves something after her recent Delta Air Lines flight. But what?
Read more “Berated for a screaming baby – do I deserve a full refund?”

Where’s the refund for my Air France ticket?

air franceAir France is holding $2,400 of Daniel Jean-Jacques money for a fully refundable ticket. Why won’t it surrender the money?

Question: I’m a graduate student at the University of Texas and I was recently awarded a fellowship to conduct research for two months in Ibadan, Nigeria. Believing that I would be departing from New York and then returning to Austin, Texas, I booked the trip in two legs. However, knowing that this could change, I reviewed the refund policies for both legs carefully to make sure the tickets were refundable.
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Downgraded on Air France, but where’s their refund?

air franceLisa and Wayne Roccaforte felt lucky to have premium economy class seats on their recent Air France flight from Paris to Houston.

With good reason: The seats have 38 inches of “pitch” and are 19 inches wide, a sharp contrast to the medieval 32 inches of legroom and 17 inches of seat space in economy class. (Seriously, folks, that should be illegal.)

But try as hard as they might, the Roccafortes couldn’t avoid Torture Class on their transatlantic flight.

“We arrived at Charles de Gaulle three hours before our flight to check in and were told that the flight was very full,” remembers Lisa Roccaforte. “The woman that checked us in told us we may be moved to business class.”
Read more “Downgraded on Air France, but where’s their refund?”

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