AIR FRANCE

Where is this refund from Air France?

How can I make Air France send my refund now?

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Air France owes Jim Shea a refund for a flight it canceled during the pandemic. But he’s been waiting a year for his money. So where is it?

Question

Last year, I bought tickets to fly from San Francisco to Stockholm on Air France. I booked the tickets through Cook Travel, a travel agency in New York. I paid for the tickets with my credit card.

Air France canceled the flight because of the pandemic and Cook Travel promised me a full refund. That was one year ago. Cook Travel has asked me to be patient, but now they are not responding to my inquiries. I’ve tried to dispute the charges with Citibank, my credit card issuer. Unfortunately, a representative told me too much time has elapsed. I’ve tried to reach out to executives at Air France and Cook Travel but have gotten no response — and no refund. Can you help me? — Jim Shea, San Mateo, Calif.

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Where’s the refund for my Air France ticket?

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air franceAir France is holding $2,400 of Daniel Jean-Jacques money for a fully refundable ticket. Why won’t it surrender the money?

Question: I’m a graduate student at the University of Texas and I was recently awarded a fellowship to conduct research for two months in Ibadan, Nigeria. Believing that I would be departing from New York and then returning to Austin, Texas, I booked the trip in two legs. However, knowing that this could change, I reviewed the refund policies for both legs carefully to make sure the tickets were refundable.

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Downgraded on Air France, but where’s their refund?

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air franceLisa and Wayne Roccaforte felt lucky to have premium economy class seats on their recent Air France flight from Paris to Houston.

With good reason: The seats have 38 inches of “pitch” and are 19 inches wide, a sharp contrast to the medieval 32 inches of legroom and 17 inches of seat space in economy class. (Seriously, folks, that should be illegal.)

But try as hard as they might, the Roccafortes couldn’t avoid Torture Class on their transatlantic flight.

“We arrived at Charles de Gaulle three hours before our flight to check in and were told that the flight was very full,” remembers Lisa Roccaforte. “The woman that checked us in told us we may be moved to business class.”

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Air France offered us an upgrade — then it didn’t

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To the back of the plane with you! / Photo by Pat Card - Flickr
Brian Lee and Alisha Singh were looking forward to their Air France flight the same way all of us used to anticipate flying, and a few of us still do.

They were traveling from New York to Paris on an Air France Airbus A380, the famous double-decker superjumbo, and in premium economy class. “We were very excited,” he says.

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What’s the real reason for my flight delay?

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Question: In late December, my Air France flight from Paris to Strasbourg was delayed because of an electrical problem. We returned to the terminal 2-1/2 hours later only to find ourselves stuck in a mess of weather delays and cancellations — with having to wait in a two-hour-long line multiple times — only to have each subsequent flight canceled.

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