Beth Warner has a complaint I hear too often: “Delta downgraded me on my flight.” To make matters worse, she’s in a wheelchair. And to make matters even worse, they seated her next to a bathroom. Does she deserve some kind of refund? “Delta downgraded me on my flight with no refund. P.S.: I’m in a wheelchair.”
Should you tip your flight attendant? For such a commonly asked question, the answer is anything but simple. “Should you tip your flight attendant?”
Evelyn Tachau-Brown probably deserves something after her recent Delta Air Lines flight. But what?
“Berated for a screaming baby – do I deserve a full refund?”
Question: I’m a graduate student at the University of Texas and I was recently awarded a fellowship to conduct research for two months in Ibadan, Nigeria. Believing that I would be departing from New York and then returning to Austin, Texas, I booked the trip in two legs. However, knowing that this could change, I reviewed the refund policies for both legs carefully to make sure the tickets were refundable.
“Where’s the refund for my Air France ticket?”
With good reason: The seats have 38 inches of “pitch” and are 19 inches wide, a sharp contrast to the medieval 32 inches of legroom and 17 inches of seat space in economy class. (Seriously, folks, that should be illegal.)
But try as hard as they might, the Roccafortes couldn’t avoid Torture Class on their transatlantic flight.
“We arrived at Charles de Gaulle three hours before our flight to check in and were told that the flight was very full,” remembers Lisa Roccaforte. “The woman that checked us in told us we may be moved to business class.”
“Downgraded on Air France, but where’s their refund?”