Delta downgraded me on my flight with no refund. P.S.: I’m in a wheelchair.

Beth Warner has a complaint I hear too often: “Delta downgraded me on my flight.” To make matters worse, she’s in a wheelchair. And to make matters even worse, they seated her next to a bathroom. Does she deserve some kind of refund? Read more “Delta downgraded me on my flight with no refund. P.S.: I’m in a wheelchair.”

Forced to fly in a broken Air France seat — am I owed a discount?

Barbara Lawrence and her husband fly to Paris on Air France from Boston. They pay extra for premium economy seats because they want to get a good night’s sleep on the overnight flight. Alas, their seats don’t recline, but an Air France ticket agent in Boston tells them the airline will knock 20 percent off the ticket price to make amends for the broken seats. So where’s the discount they were promised? Read more “Forced to fly in a broken Air France seat — am I owed a discount?”

Help, my Expedia airline ticket didn’t work in Paris

Catherine Schevon buys a ticket to Europe that involves multiple airlines and a code-share. But when her return to the U.S. is tripped up by a system glitch, she gets “we’ll fix it” promises that prove hollow. Can our advocates cut through the fog of finger-pointing? Read more “Help, my Expedia airline ticket didn’t work in Paris”

Should you tip your flight attendant?

Should you tip your flight attendant? For such a commonly asked question, the answer is anything but simple. Read more “Should you tip your flight attendant?”

They took our airline seats away, then our money — and pointed their fingers

It was supposed to be the trip of a lifetime. Michael and Karen Ireland made plans for a vacation to Europe, where they would travel for nearly a month in Italy, England, Ireland and France. Instead, it became the kind of trip they’ll spend the rest of their life trying to forget. Their story is a cautionary tale about self-booking and insurance. Ignore it at your own peril. Read more “They took our airline seats away, then our money — and pointed their fingers”