Does this cancellation confirmation contain contradictory information?

When Joane Perry cancels her Canadian vacation, her online agency leads her to believe she’ll have a year to use her flight credit. Her cancellation confirmation says otherwise. Is there a way to clear up this misunderstanding — and save her airline tickets? Read more “Does this cancellation confirmation contain contradictory information?”

Will Air Canada ever finish “reviewing” this lost baggage claim?

A piece of Zahid Mohammad’s baggage went missing on an Air Canada flight. Five months later, Air Canada still hasn’t found it — and its claims department is still “reviewing” his case. Nobody at Air Canada will tell Mohammad when or if the airline will resolve his lost baggage claim. Can our advocates persuade Air Canada to return Mohammad’s missing baggage or compensate him in accordance with the Montreal Convention? Read more “Will Air Canada ever finish “reviewing” this lost baggage claim?”

Hey Jet Airways, did you miss a zero on my lost luggage claim?

After Air Canada and Jet Airways lose Bob Acciarri’s luggage on a recent flight to Amsterdam, it offers him $300. But did it miss a zero? Read more “Hey Jet Airways, did you miss a zero on my lost luggage claim?”

Why won’t Air Canada let me fly home?

After Reena Roshgadol’s daughter gets injured, she has to change her flight schedule. But then she finds out the airline might cancel her return ticket. Can she fix that without spending a lot of money on change fees? Read more “Why won’t Air Canada let me fly home?”

We were heading to the Bahamas, but Air Canada left us in Orlando

How much does an airline have to do to get you to your destination on time if the flight is postponed? Jacqui DeGeus learns the answer the hard way. Read more “We were heading to the Bahamas, but Air Canada left us in Orlando”