Does this cancellation confirmation contain contradictory information?

When Joane Perry cancels her Canadian vacation, her online agency leads her to believe she’ll have a year to use her flight credit. Her cancellation confirmation says otherwise. Is there a way to clear up this misunderstanding — and save her airline tickets? Read more “Does this cancellation confirmation contain contradictory information?”

Why won’t Air Canada let me fly home?

After Reena Roshgadol’s daughter gets injured, she has to change her flight schedule. But then she finds out the airline might cancel her return ticket. Can she fix that without spending a lot of money on change fees? Read more “Why won’t Air Canada let me fly home?”

Who should fix this misconnection: Air Canada, Priceline – or no one?

Ed Kornowski’s case may be a lost cause.
Read more “Who should fix this misconnection: Air Canada, Priceline – or no one?”

Held up on my honeymoon – do I deserve a refund?

Ashley and Eliza Murphy didn’t make their flight to Paris.
Read more “Held up on my honeymoon – do I deserve a refund?”

They didn’t cancel my Air Canada ticket – now what?

Senohrabek / Shutterstock.com
Senohrabek / Shutterstock.com
When Chad Cleven cancels his Air Canada ticket, he expects a refund in a few weeks. But it never comes. Now the airline wants to keep his money. What’s going on?

Question: A few months ago I purchased a non-refundable airline ticket directly from Air Canada for a friend to travel from Seattle to Cairo. Within 24 hours of booking this ticket, I learned that he wouldn’t be able to accompany me on this trip, so I called the airline and requested a refund.

I had heard about the new rule requiring airlines to issue refunds to travelers within 24 hours of purchase, so I didn’t think this would be a problem. When I spoke to Air Canada reservations to cancel the reservation, I was told that the funds would be credited back to my credit card.

A little under two months later, I realized that I had not yet received the credit to my credit card. Upon checking on the Air Canada website, I found that this reservation hadn’t been refunded because the agent on the phone had not actually processed the cancellation.
Read more “They didn’t cancel my Air Canada ticket – now what?”

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