Does this cancellation confirmation contain contradictory information?

When Joane Perry cancels her Canadian vacation, her online agency leads her to believe she’ll have a year to use her flight credit. Her cancellation confirmation says otherwise. Is there a way to clear up this misunderstanding — and save her airline tickets? Read more “Does this cancellation confirmation contain contradictory information?”

Hey Jet Airways, did you miss a zero on my lost luggage claim?

After Air Canada and Jet Airways lose Bob Acciarri’s luggage on a recent flight to Amsterdam, it offers him $300. But did it miss a zero? Read more “Hey Jet Airways, did you miss a zero on my lost luggage claim?”

Why won’t Air Canada let me fly home?

After Reena Roshgadol’s daughter gets injured, she has to change her flight schedule. But then she finds out the airline might cancel her return ticket. Can she fix that without spending a lot of money on change fees? Read more “Why won’t Air Canada let me fly home?”

A hurricane, a canceled hotel and a missed vacation. What a carnival!

Fennella Bruce’s trip to Miami is interrupted by a hurricane. Why won’t her hotel and the Miami Broward Carnival offer her a refund? Read more “A hurricane, a canceled hotel and a missed vacation. What a carnival!”

Who should fix this misconnection: Air Canada, Priceline – or no one?

Ed Kornowski’s case may be a lost cause.
Read more “Who should fix this misconnection: Air Canada, Priceline – or no one?”