Does this cancellation confirmation contain contradictory information?

When Joane Perry cancels her Canadian vacation, her online agency leads her to believe she’ll have a year to use her flight credit. Her cancellation confirmation says otherwise. Is there a way to clear up this misunderstanding — and save her airline tickets? Read more “Does this cancellation confirmation contain contradictory information?”

Will Air Canada ever finish “reviewing” this lost baggage claim?

A piece of Zahid Mohammad’s baggage went missing on an Air Canada flight. Five months later, Air Canada still hasn’t found it — and its claims department is still “reviewing” his case. Nobody at Air Canada will tell Mohammad when or if the airline will resolve his lost baggage claim. Can our advocates persuade Air Canada to return Mohammad’s missing baggage or compensate him in accordance with the Montreal Convention? Read more “Will Air Canada ever finish “reviewing” this lost baggage claim?”

Why it’s a bad idea to ship $9,500 golf clubs without insurance

David Martin recently moved from Bermuda to Manila, Philippines. But his golf clubs didn’t — and unfortunately for Martin, they appear to be gone forever because he didn’t insure them. Read more “Why it’s a bad idea to ship $9,500 golf clubs without insurance”

Air Canada promised a $120 reimbursement — how can we get it?

Air Canada isn’t a complaint magnet for readers of this site. In fact, it has a pretty good reputation for resolving issues quickly and amicably. So the recent experience that Barbara Scott, and our advocates, had with the airline has left us scratching our heads. Read more “Air Canada promised a $120 reimbursement — how can we get it?”

WOW Air, why are you ignoring my claim?

WOW Air misplaces Zack Kimble’s luggage on a trip to Iceland. When Kimble submits a claim for reimbursement of the replacement items he had to buy, WOW demands documentation that Kimble’s claim isn’t being covered by travel insurance — which he doesn’t have. Can we persuade WOW to forgo the documentation and reimburse Kimble for his luggage delay? Read more “WOW Air, why are you ignoring my claim?”

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