When Joane Perry cancels her Canadian vacation, her online agency leads her to believe she’ll have a year to use her flight credit. Her cancellation confirmation says otherwise. Is there a way to clear up this misunderstanding — and save her airline tickets? “Does this cancellation confirmation contain contradictory information?”
After Air Canada and Jet Airways lose Bob Acciarri’s luggage on a recent flight to Amsterdam, it offers him $300. But did it miss a zero? “Hey Jet Airways, did you miss a zero on my lost luggage claim?”
After Reena Roshgadol’s daughter gets injured, she has to change her flight schedule. But then she finds out the airline might cancel her return ticket. Can she fix that without spending a lot of money on change fees? “Why won’t Air Canada let me fly home?”
Fennella Bruce’s trip to Miami is interrupted by a hurricane. Why won’t her hotel and the Miami Broward Carnival offer her a refund? “A hurricane, a canceled hotel and a missed vacation. What a carnival!”
Ed Kornowski’s case may be a lost cause.
“Who should fix this misconnection: Air Canada, Priceline – or no one?”