Elliott Responsiveness Ratings
The Elliott Responsiveness Ratings evaluate a company's responsiveness to customers. We rate companies on a scale of 1 to 5 using the following criteria:
- Average response time to customer service questions or queries by our advocates.
- Willingness of executives to be contacted by customers or third parties.
- Cooperation with this site to keep their listing up-to-date.
Our advocacy reviews our consumer complaints database to determine a company's score.
Guide to the Elliott Responsiveness Ratings
Company always responds to customer feedback or third parties. Executives willingly share their direct email address and phone number with customers and welcome direct customer feedback, often getting directly involved in a resolution. They also work with this site to ensure their contact information is up to date. Here's more information about the Elliott Responsiveness Ratings.
Companies with a five-shield responsiveness rating
Company almost always responds to customer feedback or third parties. Executives do not try to hide from customers and welcome direct customer feedback, often getting directly involved in a resolution. Here's more information about the Elliott Responsiveness Ratings.
Companies with a four-shield responsiveness rating
Company often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.
Companies with a three-shield responsiveness rating
- Adidas
- Wendy's
- Travel Insured International
- Solara Medical Supplies (AdeptHealth)
- McDonald's Customer Service Contacts
- Vacasa
- Liberty Mutual Insurance Company
- Barnes & Noble
- Consumer Cellular
- Avelo Airlines
- Legoland New York Resort
- Rocky Mountaineer
- Breeze Airways
- Tauck Tours
- British Railways
- Blackhawk Network
- Bank of America
- Social Security Administration (SSA)
- Quest Diagnostics
- eBay
- Vivid Seats
- Collette Tours
- Electronic Arts
- Global Entry
- SelmanCo
- Hansons Windows and Siding
- Stillwater Insurance
- USAA
- Tesla
- TD Bank
- Ukraine International Airlines
- Asiana Airlines
- EgyptAir
- Aerolineas Argentinas
- Alliant Credit Union
- China Eastern Airlines
- Virgin Media
- Extra Space Storage
- Virgin Australia
- IndiGo Airlines
- The Philadelphia Inquirer
- Pret A Manger
- usbank
- Arby's
- Flixbus
- Now Health International
- Lazydays RV
- Travelex Insurance Services
- Tar Aerolíneas
- Big Bus Tours
- Nelnet
- TracFone Wireless
- Interjet
- Apple Leisure
- Hewlett Packard
- Los Angeles Times
- Aflac
- Korean Air
- Vodafone
- Generali Global Assistance (formerly CSA Travel Protection)
- First American Home Warranty Corporation
- HTC
- Generac Power Systems
- Palladium Travel Club
- Specialized Loan Servicing
- HughesNet
- Washington Metropolitan Area Transit Authority
- ASUS (aka Asus Tek Inc.)
- PNC Bank
- Airstream
- Hearst Communications
- International Travel Network - ITN
- Jet Airways
- Vacations To Go
- Motorola
- Express Scripts
- TUI Airlines
- Panera
- AARP
- Adobe Systems
- Union Bank
- Charter Communications
- Trip Mate
- Public Storage
- Hulu
- The Monarch Group
- China Airlines
- OneMain Financial
- Ravn Alaska
- EverBank Financial Corporation
- Truist
- GEICO
- ADT
- Fiserv
- Samsung Electronics
- Baltimore Gas and Electric (BG&E)
- Westgate Resorts
- Equifax
- Experian
- TransUnion
- Check 'n Go
- Elite Airways
- Friendly's Ice Cream
- Roberts Hawaii
- Diamond Resorts International
- Disney Vacation Club
- Hilton Grand Vacations
- Interval International
- StubHub
- Acer
- Credit One Bank
- AirAsia
- Regions Bank
- Metro by T-Mobile
- Volotea
- Gray Line New York
- Subaru of America
- Porter Airlines
- OpenTable
- Cedar Fair
- SeaWorld Entertainment
- Merlin Entertainments
- Curb Mobility
- Cardone
- Six Flags
- Universal Studios Hollywood
- Universal Studios Orlando
- The Walt Disney Company
- Road Scholar
- Uber
- Toshiba
- Great Value Vacations
- Frontier Communications
- ServiceMaster Global Holdings
- U-Haul
- Signature Flight Support
- Air China
- Seven Corners, Inc.
- Transport Security Administration
- Cablevision
- Bosch USA
- Silver Airways
- Fidelity Investments
- Oku Japan
- Charles Schwab
- Finnair
- LATAM Airlines
- Philippine Airlines
- Brookdale Senior Living
- Discover
- SpiceJet
- PSA Peugeot Citroen
- Western Union
- Sony
- Microsoft
- Royal Jordanian Airlines
- Capital One
- Barclaycard US
- Mercedes Benz USA (MBUSA)
- On Call International
- Vrbo
- La Compagnie
- Intuit
- Deutsche Bahn
- Cricket Wireless
- Progressive
- New York Times
- Procter & Gamble
- Home Depot
- CobraGUARD
- Wall Street Journal
- Nationwide Insurance Mutual Insurance
- Megabus.com / Coach USA
- myDriver
- Air Tahiti Nui
- Lenovo
- Brussels Airlines
- Dell
- Cunard
- ExpressJet Airlines
- RBC Travel Protection
- Copa Airlines
- CSA Travel Protection
- UPS
- Cathay Pacific
- Aon Affinity Wordlwide/BerkelyCare Travel Insurance
- Arch Insurance Group
- Wyndham Vacation Resorts
- Air India
- Affiliated Car Rental
- Sunwing Airlines
- Croatia Airlines
- Iberia Airlines
- Icelandair
- Japan Airlines
- KLM Royal Dutch Airlines
- Maggiano's Little Italy
- Aetna
- Hainan Airlines
- Cigna
- Hamilton Beach
- Daimler Trucks North America
- easyJet
- Disney World
- Dairy Queen
- Cox Communications
- El Al Airlines
- Chase (JPMorgan Chase Bank)
- Vonage
- Greyhound Bus Lines
- WestJet Airlines
- Vueling Airlines
- Verizon Communications
- Qatar Airways
- Qantas Airways Limited
- American Automobile Association (AAA)
- Thrifty
- Citigroup
- Europcar
- Malaysia Airlines
- EagleRider Motorcycle Rental and Tours
- Virgin America
- Auto Europe
- American Express
- Avianca Airlines
- Humana Inc.
- American Cruise Lines
- LIAT Airlines
- Meridiana
- Norwegian Airlines
- Ryanair
- Aeroflot
- Suzuki Motor of America
- South African Airways
- Virgin Atlantic Airways
- SkyWest Airlines
- CSA Czech Airlines
- Condor Airlines
- Thai Airways
- Aegean Airlines
- Sirius XM Radio
- Turkish Airlines
- Wells Fargo
- Payless Car Rental
- Dollar Thrifty Automotive Group
- ACE Rent a Car
- Advantage Rent a Car
- Sunbeam Products
- Siemens
- General Electric Appliances (GE)
- Electrolux
- Azamara Club Cruises
- TAP Air Portugal
- Fiji Airways
- Aer Lingus
- Volkswagen of America
- Mitsubishi
- Austrian Airlines
- Alaska Airlines
- Seabourn Cruise Line
- Avalon Waterways
- Etihad Airways
- Air Canada
- General Motors
- Emirates
- Grand Circle
- Regent Seven Seas Cruises
- Volvo
- Fiat Chrysler Automobiles
- Frontier Airlines
- Sixt
- Kia
- Mazda Motor of America
- Celebrity Cruises
- Amtrak
- Booking.com
- AeroMexico
- Avis Budget
- Alamo
- National Car Rental
- Toyota
- Honda
- Hawaiian Airlines
- Hyundai Motor America
- Hertz
- Ford
- Royal Caribbean International
- Norwegian Cruise Line (NCL)
- Starbucks
- T-Mobile
- Nissan
- Expedia
- Sprint
- Whirlpool
- Carnival Cruise Line
- AT&T
- Lumen (CenturyLink)
- E-Z Rent-A-Car
- British Airways
- Allegiant
- Comcast
- Chrysler
- Delta Air Lines
- United Airlines
Company sometimes responds to customer feedback or third parties. Executives try to hide from customers by using fake email addresses that are routed to an executive assistant or customer service department. Here's more information about the Elliott Responsiveness Ratings.
Companies with a two-shield responsiveness rating
Company generally does not respond to customer feedback or third parties. Executives try to hide from customers by changing their email addresses and phone numbers frequently. When we publish executives' information, they threaten to sue us. Here's more information about the Elliott Responsiveness Ratings.