Elliott Responsiveness Ratings
The Elliott Responsiveness Ratings evaluate a company's responsiveness to customers. We rate companies on a scale of 1 to 5 using the following criteria:
- Average response time to customer service questions or queries by our advocates.
- Willingness of executives to be contacted by customers or third parties.
- Cooperation with this site to keep their listing up-to-date.
Our advocacy reviews our consumer complaints database to determine a company's score.
Guide to the Elliott Responsiveness Ratings

Company always responds to customer feedback or third parties. Executives willingly share their direct email address and phone number with customers and welcome direct customer feedback, often getting directly involved in a resolution. They also work with this site to ensure their contact information is up to date. Here's more information about the Elliott Responsiveness Ratings.
Companies with a five-shield responsiveness rating

Company almost always responds to customer feedback or third parties. Executives do not try to hide from customers and welcome direct customer feedback, often getting directly involved in a resolution. Here's more information about the Elliott Responsiveness Ratings.
Companies with a four-shield responsiveness rating

Company often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.
Companies with a three-shield responsiveness rating
- Turo
- Domino's Pizza
- Telus Communication
- Murphy USA
- Adidas
- Wendy's
- Travel Insured International
- Solara Medical Supplies (AdeptHealth)
- McDonald's
- FlyFi
- American Queen Voyages
- Virgin Voyages
- Vacasa
- Liberty Mutual Insurance Company
- Barnes & Noble
- DirecTV
- Radisson Hotel Group
- Consumer Cellular
- UnCruise Adventures
- Avelo Airlines
- Legoland New York Resort
- Rocky Mountaineer
- Amerisleep
- Breeze Airways
- Scenic River Cruises
- Astound Broadband
- Tauck Tours
- Western Digital Customer Service Contacts
- British Railways
- Skylux Travel
- Blackhawk Network
- Bank of America
- Social Security Administration (SSA)
- Quest Diagnostics
- eBay
- Vivid Seats
- Collette Tours
- Caesars Entertainment and Hotels
- Iberostar
- Sealy
- Electronic Arts
- Global Entry
- Flight Network-Etraveli
- SelmanCo
- Hansons Windows and Siding
- Stillwater Insurance
- USAA
- Tesla
- TD Bank
- Go Daddy
- Ukraine International Airlines
- Asiana Airlines
- Fit Republic
- EgyptAir
- Aerolineas Argentinas
- Delta Auto Protect
- DSW
- Alliant Credit Union
- Nebraska Furniture Mart
- China Eastern Airlines
- Agoda
- Virgin Media
- Allbirds
- TruGreen
- Extra Space Storage
- Lavatools
- Precision Camera
- AirTkt
- Virgin Australia
- IndiGo Airlines
- The Philadelphia Inquirer
- The Popcorn Factory
- Pret A Manger
- Jiffy Lube International
- usbank
- Flixbus
- Now Health International
- Lightcraft Outdoor
- Nordstrom Rack and HauteLook
- Lazydays RV
- Travelex Insurance Services
- Angie's List
- Tar Aerolíneas
- Big Bus Tours
- Nelnet
- TracFone Wireless
- Interjet
- CalAtlantic Homes
- Apple Leisure
- Hewlett Packard
- Los Angeles Times
- Aflac
- Hunter Boots
- Korean Air
- Vodafone
- Apria Healthcare
- AMC Theatres
- Generali Global Assistance (formerly CSA Travel Protection)
- Omni Hotels & Resorts
- First American Home Warranty Corporation
- HTC
- Generac Power Systems
- Vizio
- Palladium Travel Club
- Webjet
- Specialized Loan Servicing
- HughesNet
- Washington Metropolitan Area Transit Authority
- North American Moving Company
- Living Spaces
- ASUS (aka Asus Tek Inc.)
- Roku
- Saks Fifth Avenue
- Amoma
- PNC Bank
- Macy's
- Airstream
- ExploreTrip
- Hearst Communications
- Harbor Freight
- International Travel Network - ITN
- Jet Airways
- Vacations To Go
- Lord & Taylor
- Dillard's
- Bon-Ton
- Motorola
- Express Scripts
- TUI Airlines
- Panera
- AARP
- Adobe Systems
- Union Bank
- Diamonds International & Tanzanite International
- L.L. Bean
- Charter Communications
- Trip Mate
- Public Storage
- China Southern Airlines
- Hulu
- Netflix
- The Monarch Group
- China Airlines
- NordicTrack
- OneMain Financial
- Ravn Alaska
- EverBank Financial Corporation
- ICON Health & Fitness
- Truist
- American Express Travel (AMT Travel)
- Vitamin World
- GEICO
- ADT
- American Addiction Centers
- Fiserv
- La Quinta Inn & Suites
- FitBit
- Spin Master
- Staples
- Samsung Electronics
- Baltimore Gas and Electric (BG&E)
- Office Max
- Office Depot
- Simmons Bedding Company
- Dick's Sporting Goods
- Westgate Resorts
- United Health Group
- Gate 1 Travel
- Equifax
- Experian
- TransUnion
- Conceptrix
- Radio Shack
- Check 'n Go
- Elite Airways
- Friendly's Ice Cream
- Roberts Hawaii
- Diamond Resorts International
- Disney Vacation Club
- Hilton Grand Vacations
- Interval International
- Independence Blue Cross (IBC)
- PostNet
- Globus Travel Group
- StubHub
- Acer
- Credit One Bank
- Redbox
- Shell Oil Company
- American Home Shield
- AirAsia
- Regions Bank
- DHL Express
- Wegmans Food Markets
- JustFly.com (JustFly Inc.)
- SuperValu
- Best Buy
- Meijer
- Kroger
- CVS Health Caremark
- Metro by T-Mobile
- Martin's Food Markets
- Giant Food Stores
- Peapod
- Volotea
- Stop & Shop
- Gray Line New York
- Subaru of America
- PriceRite
- Porter Airlines
- OpenTable
- Whole Foods
- Safeway-Albertsons
- Food Lion
- ShopRite
- The Fresh Market
- Publix
- Trader Joe's
- Aldi
- Cedar Fair
- SeaWorld Entertainment
- Merlin Entertainments
- Curb Mobility
- Cardone
- Six Flags
- Universal Studios Hollywood
- Universal Studios Orlando
- The Walt Disney Company
- WW
- Road Scholar
- Navient Corporation
- Uber
- LA Fitness
- Toshiba America
- Great Value Vacations
- Reebok
- Frontier Communications
- Uniworld River Cruises
- ServiceMaster Global Holdings
- Bahia Principe Hotels & Resorts
- U-Haul
- Signature Flight Support
- Air China
- Seven Corners, Inc.
- Transport Security Administration
- Cablevision
- Bosch USA
- Neiman Marcus
- https://www.cruisedirect.com/
- International Voyager, Inc.
- Wolverine World Wide
- Silver Airways
- Fidelity Investments
- Air Canada Vacations
- Oku Japan
- Charles Schwab
- La-Z-Boy
- Finnair
- LATAM Airlines
- Philippine Airlines
- Brookdale Senior Living
- Discover
- SpiceJet
- PSA Peugeot Citroen
- Western Union
- Keurig Green Mountain
- Sony
- Microsoft
- Fareportal
- OneTravel
- Royal Jordanian Airlines
- Capital One
- Barclaycard US
- Coca-Cola
- Mercedes Benz USA (MBUSA)
- Ross Stores
- https://jet.com/
- On Call International
- Restoration Hardware
- Vrbo
- La Compagnie
- Intuit
- EDITION Hotels
- Deutsche Bahn
- SeaDream Yacht Club
- Sam's Club
- Cricket Wireless
- Kohl's
- Kmart
- Progressive
- MSC Cruises
- New York Times
- Procter & Gamble
- Recreational Equipment Inc. (REI)
- J.C. Penney
- Home Depot
- CobraGUARD
- Lindblad Expeditions / National Geographic
- Wall Street Journal
- Nationwide Insurance Mutual Insurance
- Megabus.com / Coach USA
- myDriver
- Fred. Olsen Cruise Lines
- Air Tahiti Nui
- Lenovo
- Extended Stay America
- Crystal Cruises
- Brussels Airlines
- Dell
- Cunard
- ExpressJet Airlines
- RBC Travel Protection
- Copa Airlines
- P&O Cruises
- CSA Travel Protection
- UPS
- Motel 6
- Cathay Pacific
- WorldMark by Wyndham
- Aon Affinity Wordlwide/BerkelyCare Travel Insurance
- Arch Insurance Group
- Mattress Firm
- Wyndham Destinations
- Craigslist
- Air India
- Affiliated Car Rental
- Sunwing Airlines
- Croatia Airlines
- Cisco Systems
- Yelp
- Bose Corporation
- Panasonic
- Windstar Cruises
- Silversea Cruises
- Iberia Airlines
- Icelandair
- Japan Airlines
- KLM Royal Dutch Airlines
- Xanterra Travel Collection
- Maggiano's Little Italy
- Bed Bath & Beyond
- Nordstrom
- Target Corporation
- Aetna
- TownePlace Suites
- Springhill Suites
- Ritz-Carlton
- Residence Inn
- Renaissance
- Fairfield Inn & Suites
- Bvlgari Hotels and Resorts
- Staybridge Suites
- Holiday Inn
- Crowne Plaza
- Hainan Airlines
- Waldorf-Astoria Hotels and Resorts
- Home2 Suites
- Hilton Garden Inn
- Hampton Inn and Suites
- Embassy Suites
- DoubleTree
- Conrad Hotels and Resorts
- Suburban Hotels
- Sleep Inn
- RodeWay Inn
- Quality Inn and Suites
- MainStay Suites
- Econo Lodge
- Comfort Inn and Suites
- Clarion
- Cambria Suites
- Ascend Collection
- Luxury Collection (The)
- Westin Hotels and Resorts
- W Hotels
- St. Regis Hotels
- Sheraton Hotel and Resorts
- Le Meridien
- Four Points by Sheraton
- Element (by Westin)
- Aloft (a vision of W Hotels)
- Cigna
- Bookit.com
- Hamilton Beach
- Daimler Trucks North America
- easyJet
- Disney World
- Dairy Queen
- Tryp by Wyndham
- Planet Hollywood Resort & Casino
- Microtel Inn & Suites
- Knights Inn
- Hawthorn Suites
- Dolce Hotel and Resorts
- Wingate
- Travelodge
- Howard Johnson
- Days Inn
- Baymont Inn & Suites
- Wyndham Hotels & Resorts
- Vayama
- BJ's Wholesale Club
- Cox Communications
- El Al Airlines
- Travelocity
- Chase (JPMorgan Chase Bank)
- Vonage
- Greyhound Bus Lines
- Best Western International
- Celestyal Cruises (Louis)
- WestJet Airlines
- Vueling Airlines
- Sun Country Airlines
- Verizon Communications
- Qatar Airways
- Qantas Airways Limited
- American Automobile Association (AAA)
- Thrifty
- Citigroup
- Europcar
- Travel Leaders
- Malaysia Airlines
- EagleRider Motorcycle Rental and Tours
- Virgin America
- Auto Europe
- American Express
- Avianca Airlines
- Humana Inc.
- American Cruise Lines
- Radisson
- Radisson Hotel Group Americas
- Country Inn and Suites
- Park Inn and Park Plaza
- LIAT Airlines
- Meridiana
- Norwegian Airlines
- Ryanair
- TJX Companies
- Aeroflot
- Suzuki Motor of America
- South African Airways
- Virgin Atlantic Airways
- MGM Resorts International
- Viking Cruises
- SkyWest Airlines
- CSA Czech Airlines
- Homewood Suites
- StudentUniverse
- Condor Airlines
- Thai Airways
- Aegean Airlines
- Sirius XM Radio
- Turkish Airlines
- Club Med
- Wells Fargo
- Super 8
- Payless Car Rental
- Dollar Thrifty Automotive Group
- ACE Rent a Car
- Advantage Rent a Car
- Sandals
- Sunbeam Products
- Siemens
- Ramada
- Kimpton
- General Electric Appliances (GE)
- Hyatt
- Electrolux
- Azamara Club Cruises
- TAP Air Portugal
- Canon USA, Inc.
- Rail Europe
- Lands' End, Inc.
- Fiji Airways
- Aer Lingus
- Volkswagen of America
- Mitsubishi
- Austrian Airlines
- Alaska Airlines
- Holland America
- Costa Cruises
- Seabourn Cruise Line
- Avalon Waterways
- Etihad Airways
- Air Canada
- General Motors
- Mattresses by Serta
- Emirates
- TripAdvisor
- Grand Circle
- Regent Seven Seas Cruises
- Volvo
- Princess Cruise Lines
- Fiat Chrysler Automobiles
- Oceania Cruises
- Frontier Airlines
- Sixt
- Kia
- Disney Cruise Line
- Mazda Motor of America
- Celebrity Cruises
- Starwood Hotels and Resorts
- InterContinental Hotels Group
- Amtrak
- Booking.com
- AeroMexico
- Hotwire
- CheapOair
- Avis Budget
- Alamo
- National Car Rental
- Orbitz
- Toyota
- Honda
- Hawaiian Airlines
- Hyundai Motor America
- Hertz
- Sears Holdings Corporation
- Ford
- Royal Caribbean International
- Norwegian Cruise Line (NCL)
- Google Inc.
- Starbucks
- T-Mobile
- Nissan
- Expedia
- Sprint
- Hilton
- Whirlpool
- Costco
- Carnival Cruise Line
- Lumen (CenturyLink)
- E-Z Rent-A-Car
- Allegiant
- JetBlue Airways
- Walmart
- Comcast
- Chrysler
- Delta Air Lines
- United Airlines

Company sometimes responds to customer feedback or third parties. Executives try to hide from customers by using fake email addresses that are routed to an executive assistant or customer service department. Here's more information about the Elliott Responsiveness Ratings.
Companies with a two-shield responsiveness rating

Company generally does not respond to customer feedback or third parties. Executives try to hide from customers by changing their email addresses and phone numbers frequently. When we publish executives' information, they threaten to sue us. Here's more information about the Elliott Responsiveness Ratings.