Home Depot installed the wrong carpet on my stairs. How do I get a refund?
After Home Depot installs the wrong carpet on Monica Krupinski’s stairs, she asks for a refund or a fix. But is she entitled to either? And if so, how does she get it?
Problem Solved
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
Target won’t return my gift card credit. Their decision is “final.” Can you help?
Denny Eaplin loses $184 in Target gift card credit when someone else redeems it in a different state. The company won’t return the money. Is there any hope for him?
A flag on the play after “free” NFL offer from DirecTV
Why is DirecTV offering — and then rescinding — Donavon Frater’s premium subscription TV package? The company doesn’t have a clue. Time to call for help.
I shipped a computer with UPS. It arrived in pieces. Now what?
When Kenneth Nicely ships a computer to a friend, it arrives in pieces. When he tries to file a claim for damages, he gets the runaround. Should he write off the $400 he lost?
This HTC phone doesn’t work — can you help me fix it?
Albert Hanneman’s new HTC phone is missing in action after it breaks down and he sends it back to the manufacturer. Can the phone be found and fixed?
I want to receive Royal Caribbean’s promotional emails. Why won’t they send them?
Keith Johnson can’t seem to subscribe to Royal Caribbean’s promotional emails. Maybe he needs help from an advocate.
If my AT&T account is closed, why are they sending me another bill?
After Chung Seop Song cancels his AT&T internet account, the bills keep coming. What about that notice that said he had zero balance due? Does that mean anything?
Samsung won’t fix my ailing washing machine even though it’s under warranty
Kathleen Pierz’s Samsung washing machine only works 60 percent of the time. Yet Samsung refuses to fix it. Why?
Movers damaged my antique pool table. But I have insurance. Or do I?
When Michael Miller’s 100-year-old pool table is damaged during a move, he’s assured that insurance will cover the repairs. But now it won’t. Was he misinformed?
After “terrible service” at Panera, can this customer get a fresh start?
After a Panera trainee gets Mel Ettenson’s order wrong, he tries to contact the company. Why isn’t it responding to his complaint?