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Elliott Report

Elliott Report

  • Home
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Problem Solved

Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.

Sears technician refused to service Vivian Glassman's refrigerator just because it was not in her kitchen, they intended to charge her too.

Sears won’t repair my broken refrigerator. Could I get a refund?

February 7, 2025October 31, 2022 by Christopher Elliott

… Read more

Categories Problem Solved
Konrad Karpiesiuk has to cancel a Disney on Ice performance after the venue imposes a new vaccine rule. Can he get his money back?

Vaccine rules put Disney on Ice on ice. Can I get my money back?

January 19, 2024October 28, 2022 by Christopher Elliott

Konrad Karpiesiuk has to cancel a Disney on Ice performance after the venue imposes a new vaccine rule. Can he get his money back?

Categories Problem Solved
Vanessa Wilkins is trying to get a refund from Live Nation for her Muna concert tickets. But it's been four months, and the company can't help her.

I want my $150 back from Live Nation. Where is it?

January 19, 2024October 15, 2022 by Christopher Elliott

… Read more

Categories Problem Solved
Man lighting cigarette.

Lyft charged me $150 for cigarette burns. But I don’t smoke!

March 6, 2024October 5, 2022 by Christopher Elliott

… Read more

Categories Problem Solved
When Michael Rose returns his AT&T phone, he expects the billing to stop. But it doesn't. Can he make the charges end?

This AT&T phone never worked. Why are they sending me to a collection agency?

May 31, 2024October 4, 2022 by Christopher Elliott

… Read more

Categories Problem Solved
What is the Lyft vomit scam and how to you avoid becoming a victim. Here are two cases our advocacy team recently solved.

Lyft vomit fraud: Everything you need to know — and how to avoid it

June 24, 2024September 28, 2022 by Christopher Elliott

… Read more

Categories Problem Solved
Ken West's Alaska cruise gets canceled during the pandemic. UnCruise wants to give him future cruise credit. He wants a refund. Who's right?.

UnCruise canceled our Alaska cruise. Do we have to accept a credit?

January 19, 2024September 26, 2022 by Christopher Elliott

… Read more

Categories Problem Solved
Melissa Smithers had all the evidence that her flight credit was valid. Still, she was refused a ticket by Expedia. Find out what happened.

Expedia says my flight credits have expired, but I have screenshots that show they haven’t

January 21, 2024September 19, 2022 by Christopher Elliott

… Read more

Categories Problem Solved
Airbnb account suspension because you are Ukrainian? Here is what you need to know to get your account back.

I’m Ukrainian. Why did Airbnb suspend my account?

January 21, 2024September 5, 2022 by Christopher Elliott

Maksym Bidnychenko’s Airbnb account suspension has left him perplexed and frustrated, as Airbnb has not provided any explanation for the suspension.

Categories Problem Solved
After Ralph Pack buys several appliances from LG, he submits a request for a rebate. But LG doesn't recognize his serial number.

What is my LG serial number? I have 24 hours to find it or I’ll lose $500

January 21, 2024August 22, 2022 by Christopher Elliott

After Ralph Pack buys several appliances from LG, he submits a request for a rebate. But LG doesn’t recognize his serial number. His deadline for submitting the rebate is tomorrow. Is his $500 out the window?  

Categories Problem Solved
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