Problem Solved
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
Help! BG&E won’t refund my monthly service fee
BG&E agrees to waive Larry Bauman’s monthly service fee but then charges him anyway. Is there a way to get his money back?
She canceled her credit card. Will she ever see her refund for the BTS concert?
When BTS cancels Barbara Evans’ show, Ticketmaster offers her a refund. There’s just one problem: She canceled the credit card she used to pay for the tickets. Will she ever see the money again?
I ordered a Christmas tree from Home Depot but it never arrived
What happened to Stefanie Rogers’ Christmas tree? And why won’t Home Depot refund her for the plastic Tannenbaum she never received?
My Samsung dishwasher stopped working again. Can I get a refund?
My Samsung dishwasher, which is less than three years old, recently started to leak and would not operate.
Amazon sent me a broken Apple Watch — twice. Now it won’t accept my return
Shirley Justice’s Apple Watch, which she ordered from Amazon, doesn’t work. Neither does the replacement watch Amazon sends her. Now Amazon won’t take back the replacement watch. Can she get some justice?
