I want Home Depot to take back this broken washing machine!
Gale Mason wants Home Depot to take back her broken washing machine. After all, it’s practically new and LG can’t seem to fix it. Can we help?
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
Gale Mason wants Home Depot to take back her broken washing machine. After all, it’s practically new and LG can’t seem to fix it. Can we help?
Who can help if your Kindle account is disabled? The Elliott Advocacy team, of course.
How long does one consumer have to wait for her Sam’s Club refund? Anthonette Garcia has been waiting for four weeks. Isn’t that long enough?
Frank Rabusin filed a complaint with his electric company back in October. His claim was approved and the company promised him a $240 check. Now, months later, the refund is still missing and the company is giving him a coronavirus excuse.
Sweta Shulka’s Samsung phone is missing — and so is her refund. Can the Elliott Advocacy team help?
Macy’s upgraded Harriet Stenzel’s store-branded credit card to the new American Express card without her knowledge and against her will. Now she wants the Elliott Advocacy team to get her old card back. Can we do it?
If you clicked on this story for your free gift card, you’ll definitely want to keep reading. I’ve issued plenty of warnings about “free” products and some of you, dear readers, think I’ve gone too far.
Like many,many other consumers who contact us, Delta Auto Protect owes Lashawn Lyles a refund. So why won’t the company just send the $1,083?
Don’t look now, but chances are your mattress is covered by a ridiculously long warranty. Or so you might think. But Vijay Khasat recently found out what Sealy meant by “20 years” when he tried to get the company to replace what he claims is a defective mattress.
It turns out 20 years is not 20 years, at least in the traditional, dictionary-definition sense. His odyssey to replace a bad mattress is a reminder for all of us to read the fine print on your warranty. (The mattress police won’t save you, but maybe my advocacy team can help.)
When Thomas Bifano booked a Zipcar to run a few errands in Boston, he thought he would only share a car. But Zipcar added one more thing: a parking ticket earned by a previous driver. Now Bifano wants my advocacy team to help us fix his car sharing problem.