Do not let coronavirus panic make you cancel your trip right now

Coronavirus panic is at full throttle. In the last week, we’ve received hundreds of requests for assistance from fearful travelers about coronavirus-related cancellations. Our advocacy team has been on call night and day, answering questions and providing help. But many reaching out to us have travel plans several weeks and even months in the future. These troubled travelers want to know if — and how — they should cancel their trips right now.

But for most of these travelers, the answer is simple. Do not cancel your future trip today. Read more “Do not let coronavirus panic make you cancel your trip right now”

This is why travelers are turning to us during the coronavirus pandemic

None of this was supposed to happen. Just a month ago, the stock market was soaring to new heights and consumers were losing sleep over how to invest all of the money they were making. Many of our readers were planning long and expensive summer vacations. And then the coronavirus pandemic happened and put an end to that travel planning.

There are almost no words to describe the destruction caused by the virus. Read more “This is why travelers are turning to us during the coronavirus pandemic”

How long should I wait for my coronavirus refund?

Hang on! That’s what I told Laureen McCluen when she contacted me about her Airbnb reservation in Washington, D.C. She wanted to know how long to wait for her coronavirus refund.

McCluen plunked down $8,457 for her rental. She looked forward to a week in the nation’s capital, enjoying the museums and monuments and the cherry blossoms. And then coronavirus hit. You know the rest. Read more “How long should I wait for my coronavirus refund?”

We’re here for you during the coronavirus crisis

March is going to be one for the record books, with thousands of new cases flooding our free helpline during the coronavirus crisis. My advocacy team is doing everything it can to assist needy consumers.

“Here to help” isn’t just an empty slogan for us. We really mean it. We answer every email and advocate every single case we can. Send us a message at any hour of the day, and you’ll probably get an immediate response. Read more “We’re here for you during the coronavirus crisis”

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