Here to help
If you buy an unlimited alcoholic beverages package from your cruise line, can it change the terms later? That’s what Joan Barrett wants to know.
Barrett says that she was enticed to book a Princess cruise by the lure of an unlimited alcoholic beverages package. But later, Princess Cruises changed the terms to “just” 15 cocktails per day. And those changes are unacceptable to Barrett. (reprint) Read more “Help! I’m being limited to 15 booze drinks per day on my cruise”
Well, that didn’t take long. The U.S. airlines have quietly started tightening their rules again, even as COVID-19 cases take off in America. And now, travelers want to know how they can get an airline to waive its rules. (reprint) Read more “How to get an airline to waive its rules now”
When United Airlines cancels part of Brian Ostenso’s flight to Australia, he quickly responds with a request for a refund. But then, just as swiftly, the airline sends him a $6,824 future flight credit for the entire trip.
Ostenso doesn’t want a future flight credit. He wants a refund for the entire flight that United Airlines canceled. And he wants the Elliott Advocacy team to help him get it. But can we? (reprint) Read more “Yes, United Airlines owes you a refund if it cancels part of your flight!”
Last week some of you called for my head after I disclosed that my teenage daughter threatened to hack my computer. Why, the nerve of that girl! One commenter, who demanded that I delete the offending story, scolded me for being a bad parent.
My response? That’s not bad parenting. Read more “Here it is: the bad parent’s guide to travel”
When coronavirus concerns cause Patricia Fuja to cancel her West Coast tour, she tries to get a refund from her tour operator. But why is it taking so long? (reprint) Read more “Coronavirus concerns made me cancel my tour. Where is my refund?”
After she was seriously hurt on vacation, Molly Brooks made a giant, but not uncommon, travel insurance mistake. She left the rural Mexican hospital where she received pricey emergency services and flew home without any documentation of treatment. Her only evidence of hospitalization was a non-itemized $6,000 credit card receipt. As could be expected, this lack of documentation presented an insurmountable problem when she filed her travel insurance claim.
A year later, her injuries have healed, but Brooks is still fighting a battle with her travel insurance company. Now she wants the Elliott Advocacy team to help get her $6,000 travel insurance claim approved. But can we? (reprint) Read more “Hurt on vacation? Do not make this travel insurance mistake”
Great Value Vacations’ mistakes led to a ruined trip for Mary Williams. At the last minute, she had to pay for a walk-up airfare to complete her vacation. What Williams and Great Value Vacations had was a failure to communicate. Read more “Great Value Vacations’ mistakes ruined my vacation. I want a refund!”
Before passwords got complicated, and before the massive data breaches scared the living daylights out of us, LastPass was the perfect app for remembering my login information. It stored all of my passwords on my laptop and recalled them securely whenever I needed them.
Until one day, it didn’t. Read more “Help! My LastPass login doesn’t work. What’s the fix?”
If your luggage goes missing on the way to your cruise, should you get a full refund? Pamela Shane thinks so. She says her pre-cruise hotel failed to deliver her suitcase to the dock in time for the ship’s departure. Now she wants $7,000 in compensation for the mistake that left her without her own clothes for the entire cruise.
But wait! There’s a twist. The hotel says it doesn’t even offer such a luggage delivery service.
Can the Elliott Advocacy team figure out what’s going on here? (reprint) Read more “My luggage went missing on the way to the cruise. I want a full refund!”
If the coronavirus ruined your travel plans and you got stuck with a bill, you’re not the only one.
Since this crisis brought the travel industry to a halt, we’ve received more pleas for help than ever. Travelers need guidance navigating the complicated, ever-changing, and often confusing cancellation and refund policies created during the pandemic.
As we approach the six-month mark of the coronavirus crisis, here’s what you need to know about those cancellation policies — so you don’t end up taking a financial hit.
Read more “If the coronavirus ruined your travel plans, this is what you need to know”
