Mary Bradley discovered hundreds of dollars in extra charges from United Airlines on her self-booked ticket. She can’t figure out what the fees are, but she wants a refund. Can the Elliott Advocacy team help? “What are all these extra charges from United Airlines?”
It happened again. We visited a place, only to discover we were a short drive from a hidden national park. An incredible hidden national park. “Hidden national parks: Try these out-of-the-way destinations for your next vacation”
Richard Wallerstein and his wife recently made an expensive car rental mistake when they assumed their reservation included unlimited miles. It didn’t. Unfortunately, they discovered the zero mileage allotment on their rented SUV only after they completed a 1,150-mile road trip.
Now they’re asking if there is any way to reverse this car rental mistake. “Warning: Not every rental car comes with unlimited miles”
Want to get great customer service even from the airlines? Use your “pleases” and “thank yous” – and don’t expect too much.
You can score excellent service, even in the worst conditions, by understanding your airline, minding your manners and taking care of a few basics.
If your luggage goes missing on the way to your cruise, should you get a full refund? Pamela Shane thinks so. She says her pre-cruise hotel failed to deliver her suitcase to the dock in time for the ship’s departure. Now she wants $7,000 in compensation for the mistake that left her without her own clothes for the entire cruise.
But wait! There’s a twist. The hotel says it doesn’t even offer such a luggage delivery service.
Can the Elliott Advocacy team figure out what’s going on here? “My luggage went missing on the way to the cruise. I want a full refund!”