If you’re flying on a European airline, you have more rights than you may think. The reason? EC 261 (also referred to as the EU 261), the European consumer regulation, gives broad protection for passengers — far broader than anything offered by U.S. airlines.
But it’s not a perfect regulation and it doesn’t apply to every flight. What’s more, the rule has been strained by the COVID-19 pandemic, and the effects on EC 261 could last a generation. Bottom line: You need to study EC 261 carefully before invoking it. But it’s worth knowing. Read more “Everything you need to know about EC 261 and European air travel rights”
What if you flew across the Atlantic Ocean for a much anticipated cruise only to find out that your travel agent never paid for it?
That’s exactly what happened to Peggy Wimberly. She got an awful surprise when she showed up in Barcelona for her Mediterranean cruise aboard MSC’s Meraviglia. Although Wimberly had made full payment for the trip months before, her travel agent never paid for the cruise. As a result of the nonpayment, MSC canceled the reservation weeks before the sailing. And although MSC eventually allowed Wimberly to board the ship, it cost her an unexpected additional $1,633 — and the loss of her preferred cabin.
Can the Elliott Advocacy team figure out what went wrong here? Read more “What happens when your travel agent never paid for your cruise”
If you received a $500 MGM gift card from your family, you would expect it to be worth $500, right? So would I. Unfortunately, this traveler found out his gift card was worth nothing! Can we fix this problem? Read more “Is this $500 MGM gift really worth nothing?”
Adam Chang purchased a “refundable” ticket through Expedia. He has a confirmation and an email from Expedia to prove it. Yet now that he’s canceled his reservation, all he can expect to receive for the ticket is a credit for future travel. He requested a cash refund, but his request didn’t get off the ground. He’s baffled and angry. Read more “Did my refundable ticket become nonrefundable because of the pandemic?”
An Airbnb hacker spent a month in Malaysia using Laura Ward’s name, account and stored credit card. Now, after a failed chargeback, Ward wants to know how this happened and why she’s being held responsible. (Reprint) Read more “This is how I lost $1,181 to an Airbnb hacker (and got blocked, too!)”
What if you ordered a $1,200 garden shed online, but instead, the scammer only sends you a free Costco magazine? That’s what happened to Sharon Keenan and she wants PayPal to reverse this expensive scam. So far, that hasn’t happened. Can we help? Read more “Help! I paid a scammer $1,200 for a free Costco magazine!”
Many months before the coronavirus brought the cruise industry to halt, Marcelino and Julieta Bautista found themselves in a terrible predicament. The couple redeemed a free “Casinos at Sea” award for a cruise through the Alaskan glaciers. But they pressed their bets too far when they flew into Anchorage on the same day as embarkation. And although their flight arrived as scheduled, something went terribly wrong and the ship left without them.
As a result, that freebie cruise turned out to be no bargain at all. The couple was forced to pay thousands of dollars to catch up with NCL’s Jewel. Bautista says that the cruise line made the mistake that caused the ship to leave without them.
Now he wants reimbursement for all their extra expenses and wants Elliott Advocacy to help get it. Can we do it? (Reprint) Read more “The cruise left without them! This is what happened next”