Help! I’m being limited to 15 booze drinks per day on my cruise

If you buy an unlimited alcoholic beverage package from your cruise line, can it change the terms later? That’s what Joan Barrett wants to know.

Barrett says that she was enticed to book a Princess cruise by the lure of an unlimited alcoholic beverage package. But later, Princess Cruises changed the terms to “just” 15 cocktails per day. And those changes are unacceptable to Barrett. Read more “Help! I’m being limited to 15 booze drinks per day on my cruise”

Yes, United Airlines owes you a refund if it cancels part of your flight!

When United Airlines cancels part of Brian Ostenso’s flight to Australia, he quickly responds with a request for a refund. But then, just as swiftly, the airline sends him a $6,824 future flight credit for the entire trip.

Ostenso doesn’t want a future flight credit. He wants a refund for the entire flight that United Airlines canceled. And he wants the Elliott Advocacy team to help him get it. But can we? (reprint) Read more “Yes, United Airlines owes you a refund if it cancels part of your flight!”

Hurt on vacation? Do not make this travel insurance mistake

After she was seriously hurt on vacation, Molly Brooks made a giant, but not uncommon, travel insurance mistake. She left the rural Mexican hospital where she received pricey emergency services and flew home without any documentation of treatment. Her only evidence of hospitalization was a non-itemized $6,000 credit card receipt. As could be expected, this lack of documentation presented an insurmountable problem when she filed her travel insurance claim.

A year later, her injuries have healed, but Brooks is still fighting a battle with her travel insurance company. Now she wants the Elliott Advocacy team to help get her  $6,000 travel insurance claim approved. But can we? (reprint) Read more “Hurt on vacation? Do not make this travel insurance mistake”

My luggage went missing on the way to the cruise. I want a full refund!

If your luggage goes missing on the way to your cruise, should you get a full refund? Pamela Shane thinks so. She says her pre-cruise hotel failed to deliver her suitcase to the dock in time for the ship’s departure. Now she wants $7,000 in compensation for the mistake that left her without her own clothes for the entire cruise.

But wait! There’s a twist. The hotel says it doesn’t even offer such a luggage delivery service.

Can the Elliott Advocacy team figure out what’s going on here? (reprint) Read more “My luggage went missing on the way to the cruise. I want a full refund!”