Frank Toto and his wife have waited patiently for an American Airlines error to be fixed. They’ve politely approached the airline for help, they’ve appealed to their credit card, they’ve tried to let the system work.
Nothing has worked.
Now they’re coming to us. Can my advocates do any better? Read more “Will this American Airlines error ever get fixed?”
When a vacation rental host cancels your reservation at the last minute, what should you do?
That’s the dilemma that confronted Wendy Wang after the host of her planned Airbnb rental in Melbourne, Australia, suddenly canceled. With just days before their intended trip, she and her husband quickly scrambled to find alternative accommodations. Unfortunately, rebooking confusion led the couple to confirm a replacement property $3,000 more expensive than their original budget.
Now the Wangs want Airbnb to refund that $3,000. Read more “Here is what not to do when a host cancels your reservation at the last minute”
Joan Johnson-Roegner needs to cancel her Groupon Getaway. Her tour operator, Reward Travel China, suggests the terms of her vacation are flexible. So why is she stuck with an unusable tour — and is there anything my fearless crew of advocates can do to help her? Read more “I need to cancel my Groupon Getaway. Can I get a refund?”
Bernice Lu has a mysterious charge on her Verizon Wireless bill, and she can’t seem to get rid of it. Did she call Jamaica and run up a $291 bill — or is this just a Verizon mistake? Read more “This Verizon mistake is an expensive one — for me!”
Katherine Yasgar says she was forced to cancel her cruise after the cruise line refused to confirm a much-needed request. But what happened on the day the cruise set sail was even more infuriating.
Read more “She was forced to cancel the cruise. So why did she get a last minute invite?”