What happened to my $7,662 American Airlines flight credit (and my Hawaiian dream)?!

By Michelle Couch-Friedman |

Tom Suminski intended to redeem his stockpiled $7,662 American Airlines flight credit for a Hawaiian vacation. But he says an airline representative gave him faulty redemption instructions that led the credit to expire right under his nose.

All of it.

Now the family’s tropical dreams are in jeopardy. Suminski is asking for our help to get American Airlines to reinstate his flight credit. But is this just a lost cause? Read more “What happened to my $7,662 American Airlines flight credit (and my Hawaiian dream)?!”

I got the worst view on the cruise! I want a refund

By Michelle Couch-Friedman |

Sevil Macmot found the view from her guaranteed oceanview cabin aboard Costa Cruises’ Mediterranea stunningly terrible. She says her dream vacation was ruined when the cruise line assigned her to the cabin with the worst view. Instead of Norwegian fjords and the deep blue sea, she saw hanging lifeboats and technical equipment out her window.

Now Macmot wants to know who selected her for this disappointing cabin with the terrible view — and why.

Oh, and she wants a refund, too. But is that a reasonable request? Read more “I got the worst view on the cruise! I want a refund”

It was another spectacular year for Elliott Advocacy!

By Christopher Elliott |

It was another spectacular year for Elliott Advocacy. We exceeded every goal we set in 2019, thanks to you!

✓ We had nearly 11,000 cases, up 55 percent from last year. 

✓ Page views jumped by 33 percent, to more than 13 million. 

✓ We ended the year with nearly 27,000 newsletter subscribers, up more than 10 percent. Read more “It was another spectacular year for Elliott Advocacy!”

This is what happens when a cruise line makes a big pricing mistake (and you book it)

By Michelle Couch-Friedman |

If a cruise line makes a huge pricing mistake, is it required to honor it?

Patrick Gendron thinks so. He recently found an incredible deal for a suite on a 10-night cruise through the Mediterranean on Azamara’s Pursuit. So he quickly booked and paid for not one, but two suites. But the cruise line soon slammed him back into reality — the deal was a $30,000 pricing mistake. And the erroneous rate would not be honored for this cruise.

Now Gendron wants to know if we can force Azamara to give him the two suites for what he paid. But is his request reasonable?

(#2: Counting down the top articles of 2019)

Read more “This is what happens when a cruise line makes a big pricing mistake (and you book it)”