Why won’t Sears refund my canceled order now?

Christopher Elliott
By Christopher Elliott Chief Advocacy Officer

Greg Johnson is frustrated. After waiting for months for a new refrigerator from Sears, he finally gave up and canceled the appliance. Now he’s been waiting for Sears to send his refund for almost as long. Can we help?

Question

I ordered a refrigerator from Sears three months ago. The appliance was delayed multiple times. Last month, I decided to cancel the order. I’ve had many phone calls with Sears since then, and I’ve been hung up on multiple times. Through the online chat feature, I never get anyone outside of a bot.

Sears has yet to refund the $1,641 it owes me for the canceled order. Unfortunately, I used my debit card instead of a credit card. Can you help me get my money back? — Greg Johnson, Blackwood, N.J.

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