Warning: Wear a mask or get banned from Uber — guaranteed!

Adrianna Allen just got banned from Uber for refusing to wear a mask while using the ridesharing service. She says she’s been falsely accused and has worn a face-covering during all her trips throughout the coronavirus pandemic.

Now Allen wants the Elliott Advocacy team to ask why Uber banned her, and also get her premium membership reinstated. But with three separate drivers reporting her for refusing to wear a mask, that seems like a tall order.

Can we figure out what’s going on here? (Reprint) Read more “Warning: Wear a mask or get banned from Uber — guaranteed!”

Did we “blow off” a reader about a $12,802 refund claim against Crystal Cruises?

In the last week, we’ve endured hacks, assaults on our reputations and false “F” grades from the Better Business Bureau. So it shouldn’t have surprised me when Lori Wolfe’s email landed in my inbox, accusing my advocacy team and me of dismissing her valid refund claim against Crystal Cruises. Read more “Did we “blow off” a reader about a $12,802 refund claim against Crystal Cruises?”

Can Sandals cancel my vacation and refuse my refund request?

Did Sandals close all its resorts during the pandemic and refuse to refund its guests for vacations it couldn’t provide? The simple answer is yes.

Since the coronavirus forced Sandals’ temporary shutdown last spring, complaints from disgruntled customers have filled our inbox. All of these would-be travelers want the same thing: a refund for the vacations Sandals canceled during the pandemic.

So why has the company refused virtually every request for a refund? Read more “Can Sandals cancel my vacation and refuse my refund request?”

The uncomfortable truth about travel, vaccines, tests and mask requirements

If you’re going to travel during the pandemic, you need to make certain you know the latest vaccine, test and mask requirements. It’s a confusing time. 70,000 new cases a day is nothing to sneeze at — but even so, planes are full, vacation rentals are overbooked, and spring break is in full swing.

And you have questions — lots of questions.

You want to know if it’s safe out there, if you have to wear a mask if you need to get vaccinated. Here are the answers.

Read more “The uncomfortable truth about travel, vaccines, tests and mask requirements”

Here are the answers to the top coronavirus travel questions

Do you need a comprehensive guide to help you handle all of your coronavirus travel questions? No worries, the Elliott Advocacy team has you covered.

During the past month, our team has been busy advocating cases like never before — 24 hours a day. Here are the answers to the most frequently asked coronavirus travel questions we’ve received. (Last updated Feb 5, 2021) Read more “Here are the answers to the top coronavirus travel questions”

How to get an airline to waive its rules now

Well, that didn’t take long. The U.S. airlines have quietly started tightening their rules again, even as COVID-19 cases take off in America. And now, travelers want to know how they can get an airline to waive its rules. (reprint) Read more “How to get an airline to waive its rules now”

If American Airlines gave you a flight credit, this is what you need to know

Last February, Susan Dunlap was excitedly planning an adventure to Hawaii. Unfortunately, soon after she made the reservation, the coronavirus made it clear the trip was ill-advised. Despite her hopes for a full refund, American Airlines quickly issued a hefty $2,635 future flight credit.

Now, Dunlap is afraid that the pandemic will make it impossible to ever use that flight credit from American Airlines. So she’s asking the Elliott Advocacy team to mediate a cash refund instead.

But can we?  Read more “If American Airlines gave you a flight credit, this is what you need to know”

Social distancing on a plane? This is how to do it

Are you wondering about how to conduct social distancing on your next plane trip? Then here is the information you need. (Reprint) Read more “Social distancing on a plane? This is how to do it”

Can the cruise line cancel my trip and keep my money?!

The coronavirus pandemic has devastated the travel industry — that’s for sure. But in these unusual times, can a cruise line really cancel your trip and also refuse your refund request?

Of course, the answer to that question is “no.” But Elizabeth Ramirez says that’s exactly what NCL did to her — canceled her cruise and kept all her money. (Reprint) Read more “Can the cruise line cancel my trip and keep my money?!”