ZESCO Customer Service Contacts

Call (800) 901-5051.

Whether you can get compensation depends almost entirely on what you wrote on the delivery receipt when the freight driver was present. ZESCO’s shipping policy states that once you sign the freight bill without noting damage, ZESCO and the shipper are released from ownership responsibility, and filing a claim becomes your burden against the carrier alone. Before the driver leaves, open every carton, inspect the contents, and note any damage or shortage on the delivery receipt — even cosmetic dents. If the damage is serious, you may refuse the shipment entirely; ZESCO will then send a replacement once the item returns to them. If you’ve already signed without noting damage, contact the freight carrier immediately, do not move the item from its delivery address, keep all packaging, and photograph everything — moving the item can void your claim.

ZESCO accepts returns on standard stocked items, but several categories are excluded or restricted. Custom, special-order, and made-to-order merchandise cannot be returned for credit or refund under any circumstances. Drop-shipped items — those shipped directly to you from a manufacturer rather than from ZESCO’s Indianapolis warehouse — are subject to that manufacturer’s own return policy and fees, not ZESCO’s. For items ZESCO does stock and ship, returns are accepted but may carry restocking fees; contact customer service at (800) 901-5051 (option 5) before shipping anything back to confirm eligibility and avoid unexpected charges. If you’re unsure whether an item is stocked or drop-shipped, ask before you order.

ZESCO will ship partial orders if you request it, but you need to specify that preference when placing the order or immediately after — once an order is in process, ZESCO cannot guarantee it can be canceled or modified. If partial shipment was not discussed and your order is being held, call customer service at (800) 901-5051 as soon as possible; the window to intervene is short. For restaurant openings or time-sensitive operations, ask your sales rep explicitly to confirm stock status and whether any items would be drop-shipped or sourced from a manufacturer, which can add lead time beyond ZESCO’s own warehouse stock.

Yes, ZESCO’s shipping policy classifies any address not zoned commercial — including home-based businesses, churches, and farm operations — as a residential delivery, which carries a surcharge from the freight carrier. A lift-gate fee also applies if you don’t have a loading dock or forklift to unload large equipment from a semi-trailer. These charges are not typically included in the price shown at checkout; expect them to appear as line items before or at delivery. If you’re ordering large equipment such as refrigeration units or commercial ovens, ask ZESCO’s customer service team to quote your total landed cost including any residential or lift-gate fees before you complete the order.

Yes, ZESCO operates a repair division called ZESCO FSR (Foodservice Repair). Services include equipment diagnostics, preventative maintenance, ice machine cleaning, and kitchen exhaust hood service. However, ZESCO FSR currently serves the Indianapolis area; it is not a national repair network. If you purchased equipment from ZESCO but are located outside Indianapolis, warranty repairs will generally be coordinated through the manufacturer directly — ZESCO customer service at (800) 901-5051 can help connect you with the right manufacturer contact.

ZESCO’s main number is (800) 901-5051, available Monday through Friday, 8 a.m. to 5 p.m. ET. If you cannot get through by phone, the company offers a live chat on zesco.com and says messages sent via chat are received 24/7, though responses outside business hours may be delayed. For billing or account issues, use phone option 5 for customer service specifically. If you’ve escalated through normal channels without resolution, this page lists the names and email addresses of executives including President Mark Zoll (mark@zesco.com). Use executive contacts only after attempting standard channels first.