Zelle Customer Service Contacts

Bank of America, Truist, Capital One, JPMorgan Chase, PNC Bank, U.S. Bank, and Wells Fargo.

Call (844) 428-8542 or email support@zellepay.com.

No. However, Zelle has started to require banks to mark transactions as risky. For instance, a bank will flag a transaction if a customer tries to send money to an account that hasn’t been used on Zelle before.

To request a refund from Zelle, follow these steps:

1. Contact your bank or credit union: Call your bank’s customer service. If you’re using Zelle through your bank, report the transaction. You can usually find the contact number on the back of your debit card.
2. File a claim with Zelle and your bank: If you sent money to someone who tricked you, file a claim with Zelle and your bank. Zelle refunds charges, but each case is reviewed individually—call (844) 428-8542 or email support@zellepay.com.
3. Provide documentation: Gather any documents that support your claim.
4. Follow your bank’s instructions: Your bank will give you specific steps.
5. Be patient: Refund requests can take time, so stay patient.

You can’t cancel a payment once sent if the recipient uses Zelle. However, some banks are starting to reverse transfers for scammed customers.

You can only cancel a payment if the recipient hasn’t yet enrolled with Zelle. If the recipient is already enrolled, the money is sent directly to their bank account and cannot be canceled.

Zelle does not charge fees to send or receive money. However, it’s recommended to check with your bank or credit union to confirm if they charge any fees.

Limits on how much money you can send may be set by your bank or credit union. Check with them directly to find out your limits.