Zelle Customer Service Contacts

Zelle is a digital payment network that allows users to send, request, and receive money directly between bank accounts in the United States.

How to reach a person at Zelle

Zelle Responsiveness rating

rating
2/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Zelle

Zelle generally does not respond to customer service queries. It passes most complaints along to its bank owners. Here’s my guide on how the Zelle dispute process works. We get many cases about money being sent to the wrong person. The latest swindle is the Zelle callback scam.

How to resolve a problem with Zelle

Zelle’s banks are also generally unhelpful. You’ll need to apply pressure to the executive contacts. Please see our guide on how to get your money back from a Zelle scam or accidental money transfer.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Zelle mailing address

5801 N. Pima Rd.
Scottsdale, AZ 85250

Zelle social media channels

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Zelle executive customer service contacts

Primary Contact
Natalie Schwimer
Chief People Officer
5801 N. Pima Rd.
Scottsdale, AZ 85250
[email protected]

Secondary Contact
José Resendiz
Chief Operating Officer
5801 N. Pima Rd.
Scottsdale, AZ 85250
[email protected]

Mark Travi
Chief Financial Officer
5801 N. Pima Rd.
Scottsdale, AZ 85250
[email protected]

Chief Executive
Albert Ko
5801 N. Pima Rd.
Scottsdale, AZ 85250
[email protected]

Frequently asked questions about Zelle

You can contact Zelle directly by visiting its contact page, calling (844) 428-8542, or emailing [email protected].

Zelle’s headquarters in the USA is located at:

Early Warning Services, LLC,

16552 N. 90th Street, Suite 100,

Scottsdale, AZ 85260.

Zelle does not provide a public WhatsApp number for customer support.

The format for a Zelle email is typically [email protected]. However, for general inquiries, you can use [email protected].

Zelle is owned by Early Warning Services which is a financial services company jointly owned by several major banks.

You can file a complaint with Zelle by contacting its customer support team through the options provided on its website, calling (844) 428-8542 or emailing [email protected]. You can also submit feedback or complaints through the Zelle mobile app.

The CEO of Early Warning Services, the company that operates Zelle, is Albert H. Ko. However, Zelle itself may not have a separate CEO.

Zelle transactions are typically instantaneous, and once a payment is made, it cannot be canceled or reversed. Zelle does not offer purchase protection or dispute resolution for unauthorized transactions or disputes with sellers.

Getting a refund from Zelle can be challenging because Zelle transactions are usually instant and irreversible. However, if you believe there has been an unauthorized transaction or a mistake, you should contact Zelle customer service at (844) 428-8542 immediately to report the issue and request assistance.

How to get professional help with your Zelle problem

If you need help with Zelle, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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