Wise
Wise is a London-headquartered financial technology company that provides international money transfers, multi-currency accounts, and a debit card for individuals and businesses, plus Wise Platform for banks and partners. Founded in 2011 as TransferWise by Kristo Käärmann and Taavet Hinrikus, it rebranded to Wise in 2021.
London, EC2A 4JE United Kingdom
New York, NY 10010
What you need to know about Wise
Customer service experiences with Wise can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- Wise’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Wise with our insider guide or through our executive contacts.
- Wise's customer service policies are standard. Here are our frequently asked questions about Wise.
How to resolve a problem with Wise
Try self-service first
Use our proven resolution methods, or Wise’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does Wise respond?
Access Wise's social media accounts here.
Wise customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Wise self-service links
Wise customer service policies
Wise loyalty program
Wise does not offer a loyalty program, but it does run referral rewards (free transfer fees / cash for referrals).
Frequently asked questions about Wise
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