Wise is a financial technology company offering international money transfers, multi-currency accounts, a debit card, cross-border business payments, Wise Interest/Assets (an investment product available in eligible markets), and Wise Platform (a B2B API for banks and businesses). It was founded in London in 2011 by Kristo Käärmann and Taavet Hinrikus as TransferWise and rebranded to Wise in 2021. Käärmann remains CEO; he was fined £350,000 by the FCA on October 28, 2024 for failing to notify the regulator that HMRC had penalized him for a deliberate capital-gains-tax disclosure failure. That same year as the rebrand, Wise went public on the London Stock Exchange via a direct listing in July 2021 — the first major tech company to do so in London. In May 2026, a scheme of arrangement created Wise Group plc as the new ultimate parent company, which began trading on Nasdaq under the ticker WSE on May 11, 2026, while retaining a secondary listing on the LSE under its former ticker, WISE. Wise has U.S. offices in New York (30 W. 26th St., New York, NY 10010) and Austin, Texas (Domain Tower 2, 10025 Alterra Parkway, Austin, TX, 78758), with Austin serving as its North American hub.
Wise Responsiveness rating
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What you need to know about Wise
Customer service experiences with Wise can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- Wise’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Wise with our insider guide or through our executive contacts.
- Wise’s customer service policies are standard. Here are our frequently asked questions about Wise.
Wise customer service response times
Wise’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Available 24/7. Response times may vary based on call volume. Call (888) 501-4041. Note: calling the U.S. number connects you to an English-language line and that non-U.S. customers are routinely told to use in-app chat instead. |
| Email support | Wise doesn’t have email support. |
| Online contact form | The online contact form is accessible through the Wise Help Centre. |
| Live chat support | Live chat support is available 24/7. |
| Social media | Wise responds to direct messages on X and Facebook, typically within a few hours during business hours. Response times vary Access Wise’s social media accounts here. |
How to resolve a problem with Wise
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Wise mailing address
Wise U.S.
30 W. 26th St
10025 Alterra Parkway
New York, NY 10010
Wise North American HQ/hub
Domain Tower 2
Austin, TX 78758
Wise executive customer service contacts
Primary Contact
Rohan Basu
Head of Global Operations
1st Floor, Worship Square
65 Clifton Street
London, EC2A 4JE United Kingdom
rohan.basu@wise.com
Secondary Contact
Nilan Peiris
Chief Product Officer
1st Floor, Worship Square
65 Clifton Street
London, EC2A 4JE United Kingdom
nilan.peiris@wise.com
Chief Executive
Kristo Käärmann
Chief Executive Officer
1st Floor, Worship Square
65 Clifton Street
London, EC2A 4JE United Kingdom
kristo.kaarmann@wise.com
What is Wise's mailing address in the U.S.?
Wise’s mailing address in the U.S. is 30 W 26th Street, 6th Floor, New York, NY 10010.
How can I contact Wise customer service?
Call Wise customer service at (888) 501-4041 or sign in at wise.com to use the in-app help. The reply@support.wise.com address is for replies to existing support threads, not new inquiries.
Does Wise have an online contact form?
Yes, you can find Wise’s online contact form here.
How to get professional help with your Wise problem
If you need help with Wise, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
