Wise

Wise is a financial technology company offering international money transfers, multi-currency accounts, a debit card, cross-border business payments, Wise Interest/Assets (an investment product available in eligible markets), and Wise Platform (a B2B API for banks and businesses). It was founded in London in 2011 by Kristo Käärmann and Taavet Hinrikus as TransferWise and rebranded to Wise in 2021. Käärmann remains CEO; he was fined £350,000 by the FCA on October 28, 2024 for failing to notify the regulator that HMRC had penalized him for a deliberate capital-gains-tax disclosure failure. That same year as the rebrand, Wise went public on the London Stock Exchange via a direct listing in July 2021 — the first major tech company to do so in London. In May 2026, a scheme of arrangement created Wise Group plc as the new ultimate parent company, which began trading on Nasdaq under the ticker WSE on May 11, 2026, while retaining a secondary listing on the LSE under its former ticker, WISE. Wise has U.S. offices in New York (30 W. 26th St., New York, NY 10010) and Austin, Texas (Domain Tower 2, 10025 Alterra Parkway, Austin, TX, 78758), with Austin serving as its North American hub.

Telephone
Main : (888) 501-4041
Mailing address
Wise U.S., 30 W. 26th St, 10025 Alterra Parkway
New York, NY 10010
Website
wise.com

What you need to know about Wise

Customer service experiences with Wise can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

How to resolve a problem with Wise

Try self-service first

Use our proven resolution methods, or Wise’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Wise respond?

Phone support
Available 24/7. Response times may vary based on call volume. Call (888) 501-4041. Note: calling the U.S. number connects you to an English-language line and that non-U.S. customers are routinely told to use in-app chat instead.
Email support
Wise doesn't have email support.
Online contact form
The online contact form is accessible through the Wise Help Centre.
Live chat support
Live chat support is available 24/7.
Social media
Wise responds to direct messages on X and Facebook, typically within a few hours during business hours. Response times vary

Access Wise's social media accounts here.
Verified contacts

Wise customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Rohan Basu
Head of Global Operations
Secondary
Nilan Peiris
Chief Product Officer
Chief Executive
Kristo Kaarmann
Chief Executive Officer
Chief Executive
Kristo Käärmann
Chief Executive Officer

Wise customer service policies

Wise's privacy policy explains how personal data is collected, used, and shared when using the services, including financial and contact information. It outlines users' rights to access, correct, or delete their data and details the security measures taken to protect it. The policy also describes how personal data may be shared with third parties for legal or business purposes.

Wise loyalty program

Wise does not offer a loyalty program, but it does run referral rewards (free transfer fees / cash for referrals).

Frequently asked questions about Wise

Wise's mailing address in the U.S. is 30 W 26th Street, 6th Floor, New York, NY 10010.
Call Wise customer service at (888) 501-4041 or sign in at wise.com to use the in-app help. The reply@support.wise.com address is for replies to existing support threads, not new inquiries.
Yes, you can find Wise's online contact form here.

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