Wheels Up is a private aviation company that provides on-demand charter flights and membership-based access to a fleet of private aircraft.
Wheels Up Responsiveness rating
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What you need to know about Wheels Up
The company responds to most customer complaints in a satisfactory manner.
- Wheels Up’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Wheels Up with our insider guide or through its executive contacts.
- Wheels Up’s customer service policies are standard. Here are our frequently asked questions about Wheels Up.
Wheels Up customer service response times
Wheels Up’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Wheels Up customer service phone response times may vary depending on call volume and the nature of the inquiry. While specific response times are not publicly disclosed, Wheels Up provides timely assistance for inquiries related to flight scheduling, ownership, and other services. Call customer service at (855) 359-8760. |
| Email support | Wheels Up customer service email response times may vary depending on the volume of inquiries and the complexity of the request. While exact turnaround times are not publicly stated, the company responds promptly to emails regarding membership, flight scheduling, aircraft services, and general inquiries. Email Wheels Up at info@wheelsup.com. |
| Live chat | Wheels Up does not provide a direct customer service email address on its website. However, the company offers an online contact form for inquiries. |
| Social media | Wheels Up is active on social media platforms such as Facebook, X, Instagram, and LinkedIn. Here’s how to reach Wheels Up via social media. |
| Help center/FAQ | Wheels Up does not have a help center/FAQ section on its website. |
How to resolve a problem with Wheels Up
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Wheels Up mailing address
600 Third Avenue
2nd Floor
New York, NY 10016
Wheels Up executive customer service contacts
Primary Contact
Kristen Lauria
Chief Customer and Marketing Officer
600 Third Avenue
2nd Floor
New York, NY 10016
kristen.lauria@wheelsup.com
Secondary Contact
Dave Holtz
Chief Operating Officer
600 Third Avenue
2nd Floor
New York, NY 10016
david.holtz@wheelsup.com
Chief Executive
George Mattson
600 Third Avenue
2nd Floor
New York, NY 10016
george.mattson@wheelsup.com
How can I contact Wheels Up customer service?
Call (855) 359-8760 or email info@wheelsup.com.
How does the Wheels Up membership work?
Wheels Up membership provides access to private flights, with benefits depending on the membership level.
Can I share my membership with others?
Yes, members can share membership benefits with friends, family, or colleagues, depending on the selected membership tier.
How to get professional help with your Wheels Up problem
If you need help with Wheels Up, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
