Wheels Up

Wheels Up is a private aviation company that provides on-demand charter flights and membership-based access to a fleet of private aircraft.

Telephone
Customer service : (855) 359-8760
Email
Mailing address
600 Third Avenue, 2nd Floor
New York, NY 10016
Website
wheelsup.com

What you need to know about Wheels Up

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Wheels Up

Try self-service first

Use our proven resolution methods, or Wheels Up’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Wheels Up respond?

Phone support
Wheels Up customer service phone response times may vary depending on call volume and the nature of the inquiry. While specific response times are not publicly disclosed, Wheels Up provides timely assistance for inquiries related to flight scheduling, ownership, and other services.

Call customer service at (855) 359-8760.
Email support
Wheels Up customer service email response times may vary depending on the volume of inquiries and the complexity of the request. While exact turnaround times are not publicly stated, the company responds promptly to emails regarding membership, flight scheduling, aircraft services, and general inquiries.

Email Wheels Up at info@wheelsup.com.
Live chat
Wheels Up does not provide a direct customer service email address on its website. However, the company offers an online contact form for inquiries.
Social media
Wheels Up is active on social media platforms such as Facebook, X, Instagram, and LinkedIn.

Here's how to reach Wheels Up via social media.
Help center/FAQ
Wheels Up does not have a help center/FAQ section on its website.
Verified contacts

Wheels Up customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Kristen Lauria
Chief Customer and Marketing Officer
Secondary
Dave Holtz
Chief Operating Officer
Chief Executive
George Mattson
Chief Executive

Wheels Up customer service policies

Wheels Up's privacy policy describes how the company collects, uses, and protects personal information.  It outlines how data are used for processing orders and for marketing purposes.

Wheels Up loyalty program

Wheels Up offers a loyalty program called Wheels Up Rewards, allowing members to earn points on flights.

Frequently asked questions about Wheels Up

Call (855) 359-8760 or email info@wheelsup.com.
Wheels Up membership provides access to private flights, with benefits depending on the membership level.

Yes, members can share membership benefits with friends, family, or colleagues, depending on the selected membership tier.

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