WellCare provides managed care services, including Medicaid and Medicare plans, focusing on delivering affordable healthcare coverage to individuals and families.
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What you need to know about WellCare
WellCare’s customer service quality is generally mixed, with some customers reporting helpful and knowledgeable representatives, while others mention long wait times or difficulty resolving issues. Response times can vary based on the complexity of the inquiry, and experiences may differ depending on the specific region or plan.
- WellCare’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with WellCare with our insider guide or through our executive contacts.
- WellCare’s customer service policies are standard. Here are our frequently asked questions about WellCare.
WellCare’s customer service response times
WellCare’s customer service response times can vary depending on the platform:
- Phone support – Tel: (844) 657-2460: Wait times for phone support can vary, but customers often experience longer hold times, especially during peak hours or open enrollment periods. Response times are generally faster during business hours.
- Live chat: If available, live chat offers real-time responses for general questions, though more complex issues may require follow-up via phone or email.
- Social media: WellCare is active on platforms like Facebook and Twitter, where the company typically responds within 1-2 business days. Responses may be quicker for general inquiries but may take longer for more detailed questions.
For urgent or time-sensitive issues, it’s usually best to contact WellCare by phone for the quickest response.
How to resolve a problem with WellCare
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
WellCare mailing address
P.O. Box 31370
Tampa, FL 33631
WellCare loyalty program
WellCare does not have a formal loyalty program. However, the company offers a range of benefits and incentives through its health plans, including rewards for healthy behaviors or program participation, depending on the specific Medicaid or Medicare plan.
WellCare social media channels
TikTok
WellCare executive customer service contacts
Primary Contact
Rayshawn Clay
COO (Health Plan)
P.O. Box 31370
Tampa, FL 33631
rclay@centene.com
Secondary Contact
Susan Smith
COO
P.O. Box 31370
Tampa, FL 33631
susan.smith@centene.com
Chief Executive
Michael Carson
P.O. Box 31370
Tampa, FL 33631
michael.carson@centene.com
Who owns WellCare?
WellCare is owned by Centene Corporation, a healthcare company that provides managed care services for government-sponsored programs, including Medicaid, Medicare, and the Health Insurance Marketplace. Centene acquired WellCare in a merger completed in 2020.
How can I contact WellCare customer service?
Call WellCare customer service at (844) 657-2460.
How do I check the status of my claim or billing issue?
You can check the status of your claim or billing issue by logging into your WellCare member portal or by calling customer service at (844) 657-2460 for assistance. The portal provides real-time updates on claims and payments.
How to get professional help with your WellCare problem
If you need help with WellCare, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.