Wellcare

Wellcare provides managed care services, including Medicaid and Medicare plans, focusing on delivering affordable healthcare coverage to individuals and families.

Telephone
Main : (866) 262-5342
Mailing address
P.O. Box 31370
Tampa, FL 33631
Website
wellcare.com

What you need to know about Wellcare

Wellcare's customer service quality is generally mixed, with some customers reporting helpful and knowledgeable representatives, while others mention long wait times or difficulty resolving issues. Response times can vary based on the complexity of the inquiry, and experiences may differ depending on the specific region or plan.

How to resolve a problem with Wellcare

Try self-service first

Use our proven resolution methods, or Wellcare’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Wellcare respond?

Phone support
Typically immediate, with wait times ranging from a few minutes to over 30 minutes during peak hours.

Wellcare's customer service is available 24/7.

Call (866) 262-5342.
Email support
Wellcare does not provide email support.
Online contact form
Responses via the online contact form generally take 1 to 2 business days.
Live chat support
Wellcare does not offer live chat support.
Social media
On social media platforms such as Facebook and X, replies are often provided within a few hours, but it may take up to 24 hours depending on volume.
Verified contacts

Wellcare customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Rayshawn Clay
COO (Health Plan)
Secondary
Susan Smith
COO
Chief Executive
Michael Carson
Chief Executive

Wellcare customer service policies

Wellcare’s Privacy and Legal Policy outlines how the company collects, uses, and protects personal and healthcare information, ensuring compliance with privacy laws such as HIPAA, and detailing customer rights regarding data access, sharing, and security.

Wellcare loyalty program

Wellcare does not have a loyalty program.

Frequently asked questions about Wellcare

Wellcare is owned by Centene Corporation, a healthcare company that provides managed care services for government-sponsored programs, including Medicaid, Medicare, and the Health Insurance Marketplace. Centene acquired Wellcare in 2020.
Call Wellcare customer service at (866) 262-5342.
Check the status of your claim or billing issue by logging into your Wellcare member portal or by calling customer service at (866) 262-5342 for assistance. The portal provides real-time updates on claims and payments.

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