US Postal Service

The United States Postal Service is an independent agency of the United States federal government. It is responsible for providing postal service in the United States, including both mail and package shipping.

Telephone
Customer service : (800) 275-8777
International Package Tracking : (800)222-1811
Mailing address
475 L'Enfant Plaza, SW, Room 4012
Washington, DC 20260-2200
Website
usps.com

How to resolve a problem with US Postal Service

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

US Postal Service customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Marc D. McCrery
Customer Experience vice president
Secondary
Elvin Mercado
VP Retail Post Office Operations
Chief Executive
Steven W. Monteith
Chief Customer and Marketing Officer and Executive V.P.
Chief Executive
Joshua D. Colin
Chief Retail and Delivery Officer and Executive Vice President
Chief Executive
David Steiner
Postmaster General and Chief Executive Officer

Frequently asked questions about USPS customer service

To contact USPS International, call the USPS customer service line at 1-800-ASK-USPS, (800) 275-8777.
If your package hasn't been delivered, visit the USPS website or contact USPS customer service by calling 1-800-ASK-USPS (800) 275-8777, to report the issue and request assistance in tracking or resolving the delivery problem.
To make an inquiry with USPS, visit the USPS website and explore options like web tickets, live chat, or phone support. Alternatively, call USPS customer service at 1-800-ASK-USPS, (800) 275-8777.
USPS does not provide a direct email address for customer inquiries. It's best to use its website, phone, or other contact options for assistance.
Yes, you can contact USPS about a package by calling the customer service line at 1-800-ASK-USPS, (800) 275-8777, and providing details about your package.
No, USPS does not offer an online chat service. You can reach it by phone or explore other contact options on its website.
If USPS fails to deliver your package, contact its customer service at 1-800-ASK-USPS, (800) 275-8777, to report the issue and request assistance in locating or rescheduling the delivery.
To resolve a problem with USPS, contact its customer service at 1-800-ASK-USPS, (800) 275-8777.
For USPS tracking inquiries, call the USPS tracking support number, (800) 222-1811, and provide your tracking number.
To change your delivery address with USPS, visit the USPS website or call its customer service at 1-800-ASK-USPS, (800) 275-8777, to request an address change or redirection.
If your package is significantly delayed, contact USPS customer service at 1-800-ASK-USPS, (800) 275-8777, to inquire about the status and seek assistance.
To file a claim at USPS, call (800) 344-7779.

Reader comments about US Postal Service

No comments yet. Be the first to share your experience with US Postal Service.

Comments are closed for this company.

Outdated info? Report it here