The United States Postal Service is an independent agency of the United States federal government. It is responsible for providing postal service in the United States, including both mail and package shipping.
How to reach a person at USPS
Customer Service: (800) 275-8777
Domestic and International Package Tracking: (800)222-1811
US Postal Service Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.USPS’s mailing address
475 L’Enfant Plaza, SW
Room 4012
Washington, DC 20260-2200
https://www.usps.com/
USPS’s executive customer service contacts
Primary Contact
Marc D. McCrery
Customer Experience vice president
475 L’Enfant Plaza, SW
Room 4012
Washington, DC 20260-2200
marc.d.mccrery@usps.gov
Steven W. Monteith
Chief Customer and Marketing Officer and Executive V.P.
steven.w.monteith@usps.gov
202-268-6983
Joshua D. Colin
Chief Retail and Delivery Officer and
Executive Vice President
joshua.d.colin@usps.gov
Elvin Mercado
VP Retail Post Office Operations
475 L’Enfant Plaza, SW
Room 4012
Washington, DC 20260-2200
Elvin.mercado@usps.gov
Chief Executive
Louis DeJoy
Postmaster General and Chief Executive Officer
475 L’Enfant Plaza, SW
Room 4012
Washington, DC 20260-2200
louis.dejoy@usps.gov
How do I contact USPS customer service International?
To contact USPS International, call the USPS customer service line at 1-800-ASK-USPS, (800) 275-8777.
How do I contact the USPS customer service about my package not being delivered?
If your package hasn’t been delivered, visit the USPS website or contact USPS customer service by calling 1-800-ASK-USPS (800) 275-8777, to report the issue and request assistance in tracking or resolving the delivery problem.
How do I make an inquiry with USPS customer service?
To make an inquiry with USPS, visit the USPS website and explore options like web tickets, live chat, or phone support. Alternatively, call USPS customer service at 1-800-ASK-USPS, (800) 275-8777.
Can I send an email to the USPS customer service?
USPS does not provide a direct email address for customer inquiries. It’s best to use its website, phone, or other contact options for assistance.
Can I contact the USPS customer service about a package?
Yes, you can contact USPS about a package by calling the customer service line at 1-800-ASK-USPS, (800) 275-8777, and providing details about your package.
Does USPS customer service have an online chat?
No, USPS does not offer an online chat service. You can reach it by phone or explore other contact options on its website.
What happens if USPS customer service doesn't deliver your package?
If USPS fails to deliver your package, contact its customer service at 1-800-ASK-USPS, (800) 275-8777, to report the issue and request assistance in locating or rescheduling the delivery.
How do I resolve a problem with USPS customer service?
To resolve a problem with USPS, contact its customer service at 1-800-ASK-USPS, (800) 275-8777.
What is the phone number for USPS customer service tracking?
For USPS tracking inquiries, call the USPS tracking support number, (800) 222-1811, and provide your tracking number.
How do I contact the USPS customer service to change my delivery address?
To change your delivery address with USPS, visit the USPS website or call its customer service at 1-800-ASK-USPS, (800) 275-8777, to request an address change or redirection.
When to contact USPS customer service about a late package?
If your package is significantly delayed, contact USPS customer service at 1-800-ASK-USPS, (800) 275-8777, to inquire about the status and seek assistance.
How do I contact USPS customer service to file a claim?
To file a claim at USPS, call (800) 344-7779.
How to get professional help with your US Postal Service problem
If you need help with US Postal Service, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
