USPS Customer Service Contacts

The United States Postal Service is an independent agency of the United States federal government. It is responsible for providing postal service in the United States, including both mail and package shipping.

How to reach a person at USPS

Customer Service:  (800) 275-8777

Domestic & International Package Tracking: (800)222-1811

US Postal Service Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Customer Service Resources

Missing mail help

Request a refund

File a claim

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

USPS’s mailing address

475 L’Enfant Plaza, SW
Room 4012
Washington, DC 20260-2200
https://www.usps.com/

USPS’s social media channels

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USPS’s executive customer service contacts

Primary Contact
Marc D. McCrery
Customer Experience vice president
475 L’Enfant Plaza, SW
Room 4012
Washington, DC 20260-2200
marc.d.mccrery@usps.gov

Steven W. Monteith
Chief Customer and Marketing Officer and Executive V.P.
steven.w.monteith@usps.gov
202-268-6983

Secondary Contact
Angela H. Curtis
VP Delivery Operations
475 L’Enfant Plaza, SW
Room 4012
Washington, DC 20260-2200
angela.h.curtis@usps.gov

Joshua D. Colin
Chief Retail & Delivery Officer and
Executive Vice President
joshua.d.colin@usps.gov

Elvin Mercado
VP Retail u0026 Post Office Operations
475 L’Enfant Plaza, SW
Room 4012
Washington, DC 20260-2200
Elvin.mercado@usps.gov

Chief Executive
Louis DeJoy
Postmaster General and Chief Executive Officer
475 L’Enfant Plaza, SW
Room 4012
Washington, DC 20260-2200
louis.dejoy@usps.gov

Frequently asked questions about USPS

How do I contact USPS International?

To contact USPS International, call the USPS customer service line at 1-800-ASK-USPS, (800) 275-8777.

How do I contact the USPS about my package not being delivered?

If your package hasn’t been delivered, visit the USPS website or contact USPS customer service by calling 1-800-ASK-USPS (800) 275-8777, to report the issue and request assistance in tracking or resolving the delivery problem.

How do I make an inquiry with USPS?

To make an inquiry with USPS, visit the USPS website and explore options like web tickets, live chat, or phone support. Alternatively, call USPS customer service at 1-800-ASK-USPS, (800) 275-8777.

Can I send an email to the USPS?

USPS does not provide a direct email address for customer inquiries. It’s best to use its website, phone, or other contact options for assistance.

Can I contact the USPS about a package?

Yes, you can contact USPS about a package by calling the customer service line at 1-800-ASK-USPS, (800) 275-8777, and providing details about your package.

Does USPS have an online chat?

No, USPS does not offer an online chat service. You can reach it by phone or explore other contact options on its website.

What happens if USPS doesn't deliver your package?

If USPS fails to deliver your package, contact its customer service at 1-800-ASK-USPS, (800) 275-8777, to report the issue and request assistance in locating or rescheduling the delivery.

How do I resolve a problem with USPS?

To resolve a problem with USPS, contact its customer service at 1-800-ASK-USPS, (800) 275-8777.

What is the phone number for USPS tracking?

For USPS tracking inquiries, call the USPS tracking support number, (800) 222-1811, and provide your tracking number.

How do I contact the USPS to change my delivery address?

To change your delivery address with USPS, visit the USPS website or call its customer service at 1-800-ASK-USPS, (800) 275-8777, to request an address change or redirection.

When to contact USPS about a late package?

If your package is significantly delayed, contact USPS customer service at 1-800-ASK-USPS, (800) 275-8777, to inquire about the status and seek assistance.

How do I contact USPS to file a claim?

To file a claim at USPS, call (800) 344-7779.

How to get professional help with your US Postal Service problem

If you need help with US Postal Service, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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