Uber is an American multinational online transportation network.
Uber Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Uber
We receive many complaints about Uber. We have problems with fake rides and rides that never showed up. Lately, we’ve also been getting some questions about being banned by Uber and refund issues. Uber banned this customer who disputed a questionable credit card charge.
How to resolve a problem with Uber
Check out our ultimate passenger guide to Lyft, Uber and ridesharing. Please note that Elliott Advocacy is not affiliated with Uber. Clicking the help button on this page does not send a complaint to Uber. Use the help button if you have not managed to get a satisfactory response from Uber. This will send a request for help to the Elliott Advocacy team.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Uber mailing address
1515 3rd Street
San Francisco, CA 94158
Uber social media channels
Uber executive customer service contacts
Primary Contact
Tomasz Krawczyk
Senior Director, Community Operations
1515 3rd Street
San Francisco, CA 94158
[email protected]
Secondary Contact
Troy Stevenson
Global Head of Community Operations
1515 3rd Street
San Francisco, CA 94158
[email protected]
Chief Executive
Dara Khosrowshahi
CEO
1515 3rd Street
San Francisco, CA 94158
[email protected]
(415) 612-8582
Frequently asked questions about Uber
You can contact Uber’s 24/7 support team by calling (800) 593-7069, using the Uber app, or visiting its website.
Uber’s global headquarters are located at 1515 3rd Street, San Francisco, CA 94158.
Yes, it’s possible to request an Uber ride without the app by visiting Uber’s web version at m.uber.com. You’ll need to create an account and provide your contact details and payment method.
To request another Uber ride, open the app, enter your destination, select the type of ride, and confirm the pickup location.
Uber’s general customer service phone number is (800) 593-7069.
You can contact Uber through the app or its website to dispute a charge. Note: Uber relies on AI chatbots for most of its basic customer service functions, so you will probably be talking to a chatbot to resolve any issues with your ride or payment.
If you’re having trouble calling Uber, make sure you have a stable internet connection and try again. If the issue persists, contact its support team for assistance.
If you need a refund from Uber, you can request it through the app or its website. Follow its refund process to receive your reimbursement.
If you believe you were incorrectly charged for a canceled Uber ride, contact Uber’s support team to dispute the charge and seek resolution.
Uber’s support team can help with refunds for overcharges or canceled rides.
When Uber processes a refund, the amount is credited to your original payment method.
If you have been charged for a ride you did not take, contact Uber’s support team to investigate and resolve the issue.
Uber typically provides refunds for canceled rides. Contact its support team for assistance if you have been charged for a canceled ride.
If you encounter any issues with an Uber driver, you can report them via the app or contact Uber’s support team to address the situation promptly.
Uber’s cancellation policy allows free cancellations within a specific time period after requesting a ride.
How to get professional help with your Uber problem
If you need help with Uber, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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