U-Haul Customer Service Contacts

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A company for do-it-yourself movers. Rents trucks and trailers, provides storage facilities, sells boxes and packing supplies.

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What you need to know about U-Haul

We get few complaints about U-Haul. It installed the wrong hitch for this customer.

How to resolve a problem with U-Haul

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.


2727 N Central Ave
Phoenix, AZ 85004

Phone Contacts

Main: (804) 355-1708
Customer Service: (800) 789-3638
Toll Free: (800) 468-4285

Email Contacts

[email protected]

Social Media Contacts


Executive Contacts

Primary Contact
Michelle Sullivan
Director of Customer Service
2727 N. Central Ave.
Phoenix, AZ 85004
[email protected]

Secondary Contact
Daniel Lawler
Customer Service Program Manager
2727 N. Central Ave.
Phoenix, AZ 85004
1-800-789-3638 Ext. 502203
[email protected]

Chief Executive
Joe Shoen
Chairman and CEO of U-Haul Holding Co., parent company of U-Haul
2727 N Central Ave
Phoenix, AZ 85004
[email protected]

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