U-Haul Customer Service Contact Support Via Phone Email Exec Contacts

A company for do-it-yourself movers. Rents trucks and trailers, provides storage facilities, sells boxes and packing supplies.

Responsiveness rating

3/5

U-Haul often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about U-Haul

We get few complaints about U-Haul. It installed the wrong hitch for this customer.

How to resolve a problem with U-Haul

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

2727 N Central Ave
Phoenix, AZ 85004

Phone Contacts

Main: (804) 355-1708
Customer Service: (800) 789-3638
Toll Free: (800) 468-4285

Email Contacts

[email protected]

Social Media Contacts

Facebook
Twitter

Executive Contacts

Primary Contact
Michelle Sullivan
Director of Customer Service
2727 N. Central Ave.
Phoenix, AZ 85004
[email protected]

Secondary Contact
Daniel Lawler
Customer Service Program Manager
2727 N. Central Ave.
Phoenix, AZ 85004
1-800-789-3638 Ext. 502203
[email protected]

Chief Executive
Joe Shoen
Chairman and CEO of U-Haul Holding Co., parent company of U-Haul
2727 N Central Ave
Phoenix, AZ 85004
[email protected]