U-Haul
U-Haul provides truck and trailer rentals for household and commercial moving as well as self-storage services. It also sells moving supplies and equipment, including boxes, packing materials, dollies and furniture pads.
What you need to know about U-Haul
We get few complaints about U-Haul. It installed the wrong hitch for this customer.
- U-Haul’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with U-Haul with our insider guide or through its executive contacts.
- U-Haul's customer service policies are standard. Here are our frequently asked questions about U-Haul.
How to resolve a problem with U-Haul
Try self-service first
Use our proven resolution methods, or U-Haul’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does U-Haul respond?
U-Haul customer service executives
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U-Haul self-service links
U-Haul customer service policies
U-Haul loyalty program
U-Haul does not have a loyalty program.
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