U-Haul Customer Service Contacts

A company for do-it-yourself movers. Rents trucks and trailers, provides storage facilities, sells boxes and packing supplies.

How to reach a person at U-Haul

Customer Service: (800) 789-3638

Toll Free: (800) 468-4285

U-Haul Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about U-Haul

We get few complaints about U-Haul. It installed the wrong hitch for this customer.

How to resolve a problem with U-Haul

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

U-Haul mailing address

2727 N Central Ave
Phoenix, AZ 85004

U-Haul’s social media channels


U-Haul executive customer service contacts

Primary Contact
Michelle Sullivan
Director of Customer Service
2727 N Central Ave
Phoenix, AZ 85004
[email protected]

Secondary Contact
Daniel Lawler
Customer Service Program Manager
2727 N Central Ave
Phoenix, AZ 85004
[email protected]
1-800-789-3638 Ext. 502203

Chief Executive
Joe Shoen
Chairman and CEO of U-Haul Holding Co., parent company of U-Haul
2727 N Central Ave
Phoenix, AZ 85004
[email protected]

How to get professional help with your U-Haul problem

If you need help with U-Haul, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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