U-Haul provides truck and trailer rentals for household and commercial moving as well as self-storage services. It also sells moving supplies such as boxes, packing materials and equipment such as dollies and furniture pads.
How to reach a person at U-Haul
Customer service: (800) 789-3638
Reservations: (800) 468-4285
Corporate headquarters: (804) 355-1708
U-Haul Responsiveness rating
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What you need to know about U-Haul
We get few complaints about U-Haul. It installed the wrong hitch for this customer.
- U-Haul’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with U-Haul with our insider guide or through its executive contacts.
- U-Haul’s customer service policies are standard. Here are our frequently asked questions about U-Haul.
U-Haul customer service response times
U-Haul’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support (800) 789-3638 | Representatives are available Monday through Thursday from 7 a.m. to 7 p.m., Friday from 7 a.m. – 8 p.m., Saturday from 7 a.m. to 7 p.m., and Sunday 9 a.m. – 5 p.m. (all times Pacific). |
| Email support | U-Haul does not provide a single general customer service email address. Instead, the company uses separate email addresses for specific departments such as sales, storage, rentals and specialty services. |
| Live chat | U-Haul offers live chat on its website through an AI chatbot or virtual assistant to assist with common questions and guide users to the appropriate support options or departments. |
| Social media | U-Haul is active on social media platforms such as Facebook, X, Instagram and YouTube. |
| Help center/FAQ | U-Haul’s help center/FAQ provides quick answers to common questions regarding reservations, rentals, pricing, storage, equipment and account or billing support. |
How to resolve a problem with U-Haul
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.U-Haul mailing address
20 E. Thomas Road
Phoenix, AZ 85012
U-Haul’s loyalty program
U-Haul does not have a loyalty program.
U-Haul’s social media channels
U-Haul executive customer service contacts
Primary Contact
Chris DeYoung
Director of Customer Service
20 E. Thomas Road
Phoenix, AZ 85012
chris_deyoung@uhaul.com
(800) 789-3638 Ext. 502203
Secondary Contact
Emmanuel Saenz
Customer Service Manager
20 E. Thomas Road
Phoenix, AZ 85012
emmanuel_saenz@uhaul.com
(800) 789-3638 Ext. 502203
Chief Executive
Joe Shoen
President and CEO
20 E. Thomas Road
Phoenix, AZ 85012
joe@uhaul.com
How can I contact U-Haul customer service?
Call (800) 789-3638.
Does U-Haul have an online chat service?
Yes, U-Haul has an online chat service.
Can I use a debit card to reserve or rent U-Haul equipment?
Yes, debit cards with a Visa or Mastercard logo can be used to rent U-Haul equipment.
How to get professional help with your U-Haul problem
If you need help with U-Haul, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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