Turkish Airlines

Turkish Airlines’ help section on the website provides quick answers to common questions regarding booking, check-in, baggage, and more.

Turkish Airlines' privacy policy outlines how the airline collects, uses, and protects customer information.

Call +90-212-463-6363 or (800) 874-8875. The fax number is +90-212-465-2121.

Yes, Turkish Airlines offers nonstop flights from multiple U.S. cities to Istanbul.

Turkish Airlines allows passengers to cancel bookings within 24 hours for a full refund. However, passengers should check the booking's specific terms and conditions.

Turkish Airlines operates out of several airports in the United States, including major hubs such as New York (JFK), Los Angeles (LAX), Chicago (ORD), and Washington, D.C. (IAD).

Turkish Airlines is a member of the Star Alliance network, which includes United Airlines as well as many other international partners.

Turkish Airlines is owned by the Republic of Türkiye.

Turkish Airlines allows pets to travel in the cabin or as checked baggage, depending on the pet's size and weight. Specific policies and fees apply, and arrangements must be made in advance by contacting customer service at +90-212-463-6363 or (800) 874-8875.

Contact Turkish Airlines customer service at +90-212-463-6363 or (800) 874-8875 at least 48 hours before departure. This includes assistance for passengers with disabilities, medical conditions, or mobility issues.

If your bags don't arrive with your flight, report it immediately at the Turkish Airlines baggage desk before leaving the airport — don't wait until you get home. Get a Property Irregularity Report (PIR) with a reference number. Turkish Airlines is required to deliver delayed bags to your address at no cost. For damaged bags, you must file a written claim within seven days of receiving your luggage. Keep all receipts for essential items you had to buy while waiting.

Your rights depend on whether the change was significant and how much notice you received. For flights originating in the U.S., the DOT requires airlines to offer a full refund if they make a "significant change" — including a departure time change of three hours or more, or a change of departure or arrival airport. Turkish Airlines is also required to offer rebooking at no extra charge. For international disruptions, EU Regulation 261/2004 may also apply depending on where your flight originates or lands. Review the specific rights spelled out at Flight Cancellations and Changes and contact Turkish Airlines at (800) 874-8875 to request a refund or rebook.

First, confirm you have a refund case number or written acknowledgment from Turkish Airlines. If weeks have passed with no payment, contact them again at (800) 874-8875) and reference that case number in writing. If you paid by credit card, you can also dispute the charge with your card issuer — this is often faster. For unresolved cases, file a complaint with the U.S. Department of Transportation at transportation.gov/airconsumer. The DOT has authority over refunds on U.S.-originating itineraries. Elliott.org has handled multiple Turkish Airlines refund cases; if you're stuck, use the "Get Help" link on this page.

If you were involuntarily denied boarding due to overbooking and held a confirmed ticket and valid travel documents, you're entitled to compensation under DOT rules for U.S.-originating flights. The airline must first ask for volunteers; if not enough volunteer, it must compensate bumped passengers with cash (or check) based on how long your arrival is delayed. Compensation ranges from 200% to 400% of your one-way fare, with a maximum of $1,550 as of 2024 DOT rules. You're also entitled to a full refund or rebooking at the airline's expense. Get the compensation in writing before leaving the gate area.

Request special assistance when booking — don't wait until the airport. Turkish Airlines has an online special assistance request process at Procedures for passengers who need special assistance. You can request wheelchair assistance, special meals, medical oxygen, or seating accommodations. If you experienced inadequate or disrespectful treatment during your flight, file a formal complaint through the Turkish Airlines feedback portal and, for U.S.-originating flights, also with the DOT's Aviation Consumer Protection Division, which enforces the Air Carrier Access Act.

If Turkish Airlines hasn't resolved your complaint and your flight was to, from, or within the U.S., you can file with the U.S. Department of Transportation's Aviation Consumer Protection Division at transportation.gov/airconsumer or by calling (202) 366-2220. The DOT tracks complaint volumes by airline and can take enforcement action. While filing doesn't guarantee a direct response from the airline, the record helps regulators identify patterns, and airlines sometimes respond to DOT-forwarded complaints more quickly. Keep copies of all your booking confirmations, correspondence, and receipts.

Turkish Airlines offers a WhatsApp smart travel assistant for questions about bookings, flight status, baggage, and general travel information. Access it through the Get in Touch page on the Turkish Airlines website. The initial interaction is with an AI assistant; you may be able to escalate to a human agent through the chat flow. WhatsApp is best for non-urgent questions; for immediate rebooking or refund disputes, calling (800) 874-8875 is generally faster.