Turkish Airlines Customer Service Contacts

Turkish Airlines is the flag carrier of Turkey and is headquartered in Istanbul.

How to reach a person at Turkish Airlines

Toll-free: (800) 874-8875

International: +90-850-333-0849

Turkish Airlines Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Turkish Airlines

Turkish Airlines receives a fair number of complaints. Here’s a recent case in which the airline promised to reimburse a passenger for the cost of their visa due to a delayed flight and lost baggage, but failed to follow through.

How to resolve a problem with Turkish Airlines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Turkish Airlines mailing address

Genel Mudurluk Binasi
Ataturk Havalimani
Yesikoy, Istanbul Turkey 34149

Turkish Airlines social media channels


Turkish Airlines executive customer service contacts

Primary Contact
Levent Yilmaz
Senior Operations Chief Operating Officer/Vice President
350 Fifth Avenue
Suite 7510
New York, NY 10118-7591
[email protected]
+90 212 463 63 63 ext. 12470

Also, try (212) 663-4763

Chief Executive
Bilal Ekşi
Genel Mudurluk Binasi
Ataturk Havalimani
Istanbul, Turkey 34149
[email protected]
+90 212 468 70 95


Frequently asked questions about Turkish Airlines

You can contact Turkish Airlines 24/7 via phone at +90-212-463-6363 or (800) 874-8875. Or fax at +90-212-465-2121.

 Turkish Airlines offers nonstop flights from multiple U.S. cities to Istanbul.

Turkish Airlines allows passengers to cancel bookings within 24 hours for a full refund. However, passengers should check their booking’s specific terms and conditions.

Turkish Airlines operates out of several airports in the United States, including major hubs such as New York (JFK), Los Angeles (LAX), Chicago (ORD), and Washington, D.C. (IAD).

Turkish Airlines is not partnered with any U.S. airline, but it is a member of the Star Alliance network, which includes many airlines.

Turkish Airlines allows cancellations and refunds are available depending on the fare type and other factors. You can review your booking details or contact customer service for more information.

Turkish Airlines is owned by the Republic of Turkey.

How to get professional help with your Turkish Airlines problem

If you need help with Turkish Airlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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