Turkish Airlines is the flag carrier of Turkey and is headquartered in Istanbul.
How to reach a person at Turkish Airlines
Main: +90-212-463-6363
Toll-free: (800) 874-8875
International: +90-850-333-0849
Turkish Airlines Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Turkish Airlines
Turkish Airlines receives a fair number of complaints. Here’s a recent case in which the airline promised to reimburse a passenger for the cost of their visa due to a delayed flight and lost baggage, but failed to follow through.
How to resolve a problem with Turkish Airlines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Turkish Airlines mailing address
Genel Mudurluk Binasi
Ataturk Havalimani
Yesikoy, Istanbul Turkey 34149
Turkish Airlines social media channels
Turkish Airlines executive customer service contacts
Primary Contact
Levent Yilmaz
Senior Operations Chief Operating Officer/Vice President
350 Fifth Avenue
Suite 7510
New York, NY 10118-7591
leventy@thy.com
+90 212 463 63 63 ext. 12470
Also, try (212) 663-4763
Chief Executive
Bilal Ekşi
CEO
Genel Mudurluk Binasi
Ataturk Havalimani
Yesikoy
Istanbul, Turkey 34149
bilaleksi@thy.com
+90 212 468 7095
How do I contact Turkish Airlines?
You can contact Turkish Airlines 24/7 via phone at +90-212-463-6363 or (800) 874-8875. Or fax at +90-212-465-2121.
Does Turkish Airlines fly out of the U.S.?
Turkish Airlines offers nonstop flights from multiple U.S. cities to Istanbul.
Do I have 24 hours to cancel a flight with Turkish Airlines?
Turkish Airlines allows passengers to cancel bookings within 24 hours for a full refund. However, passengers should check their booking’s specific terms and conditions.
Which airport does Turkish Airlines use in the USA?
Turkish Airlines operates out of several airports in the United States, including major hubs such as New York (JFK), Los Angeles (LAX), Chicago (ORD), and Washington, D.C. (IAD).
What are Turkish Airlines' U.S. partners?
Turkish Airlines is not partnered with any U.S. airline, but it is a member of the Star Alliance network, which includes many airlines.
Can I get a refund if I cancel my Turkish Airlines flight?
Turkish Airlines allows cancellations and refunds are available depending on the fare type and other factors. You can review your booking details or contact customer service for more information.
Which country owns Turkish Airlines?
Turkish Airlines is owned by the Republic of Türkiye.
How can I provide feedback or file a complaint about my experience with Turkish Airlines?
You can contact Turkish Airlines 24/7 via phone at +90-212-463-6363 or (800) 874-8875.
Can I travel with my pet on Turkish Airlines flights?
Turkish Airlines allows pets to travel in the cabin or as checked baggage, depending on the pet’s size and weight. Specific policies and fees apply, and arrangements must be made in advance by contacting customer service.
How do I request special assistance for my flight?
Special assistance requests can be made during the booking process or by contacting Turkish Airlines customer service at +90-212-463-6363 or (800) 874-8875 at least 48 hours before departure. This includes assistance for passengers with disabilities, medical conditions, or mobility issues.
How to get professional help with your Turkish Airlines problem
If you need help with Turkish Airlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
