Turkish Airlines is the flag air carrier of Türkiye, operating both domestic and international flights. It is a member of the Star Alliance network.
How to reach a person at Turkish Airlines
Main: +90-212-463-6363
Toll-free: (800) 874-8875
International: +90-850-333-0849
Turkish Airlines Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Turkish Airlines
What you need to know about Turkish Airlines
Turkish Airlines generates many complaints. Here’s a recent case in which the airline promised to reimburse a passenger for the cost of their visa due to a delayed flight and lost baggage, but failed to follow through.
- The method of contact, the volume of inquiries, and the nature of the issue can affect Turkish Airlines customer service response times.
- Our insider guide or executive contacts can help you resolve an issue with Turkish Airlines.
- Turkish Airlines’ customer service policies follow standard procedures. Below are our frequently asked questions regarding the airline.
Turkish Airlines customer service response times
The response time for Turkish Airlines customer service can vary depending on the communication method you use. Here’s a general idea of the different channels:
| Phone support | Response times are typically quick during business hours but wait times may be longer during peak hours or when there is a high volume of inquiries. It’s common to wait around 10 to 20 minutes for a response. Call customer service at (800) 874-8875. |
| Email support | Turkish Airlines typically responds to email inquiries within 24 to 48 hours. However, response times may vary depending on the complexity of the inquiry or the volume of requests they are handling at the time. Email Turkish Airlines at customer2@thy.com. |
| Live chat | When using the live chat option on the website, you can typically expect a response within a few minutes. However, wait times may increase during peak periods. |
| Social media | Communication with Turkish Airlines via social media platforms such as X or Facebook usually receives a response within a few hours. However, responses may take longer during busy periods or holidays. Here’s how you can contact Turkish Airlines through social media. |
| Help center | The help center on the website offers self-service options for common issues such as bookings, cancellations, and more. Since it is self-paced, there is no specific “response time.” However, it provides access to information and guides to help resolve your issue directly. If you can’t find an answer in the help center, you may be directed to contact customer support. |
How to resolve a problem with Turkish Airlines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Turkish Airlines mailing address
Genel Müdürlük Binası
Atatürk Havalimanı
Yeşilköy, Istanbul, Türkiye 34149
Turkish Airlines loyalty program
The benefits of Turkish Airlines’ Miles and Smiles program include earning miles for flights and purchases, which can be redeemed for flights, upgrades, hotel stays, and other travel-related perks.
Turkish Airlines social media channels
Turkish Airlines executive customer service contacts
Primary Contact
Levent Yilmaz
Senior Operations Chief Operating Officer/Vice President
350 Fifth Avenue
Suite 7510
New York, NY 10118-7591
leventy@thy.com
Secondary Contact
Ahmet Olmuştur
Chief Commercial Officer
Genel Müdürlük Binası
Atatürk Havalimanı
Yeşilköy, Istanbul, Türkiye 34149
ahmetolmustur@thy.com
+90-212-468-70*95
Chief Executive
Bilal Ekşi
Genel Müdürlük Binası
Atatürk Havalimanı
Yeşilköy, Istanbul, Türkiye 34149
bilaleksi@thy.com
+90-212-468-70*95
Turkish Airlines customer service policies
What is Turkish Airlines' approach to protecting customer data?
Turkish Airlines’ privacy policy outlines how the airline collects, uses, and protects customer information.
How much baggage am I allowed to carry on Turkish Airlines?
Turkish Airlines’ baggage policy details the allowance for both checked and carry-on baggage. The allowance varies based on your ticket class and destination.
What is Turkish Airlines' policy on ticket cancellations and refunds?
Turkish Airlines provides a refund and cancellation policy that allows for refunds or cancellations under certain conditions, depending on the ticket type.
Where can I find the terms and conditions for traveling with Turkish Airlines?
Turkish Airlines’ travel terms and conditions on the website outline the rules and guidelines passengers must follow when booking and traveling with the airline.
Does Turkish Airlines have a policy for traveling with children?
Turkish Airlines has a children’s travel policy that provides guidelines for unaccompanied minors, children traveling with guardians, and infants.
Turkish Airlines self-service links
Where can I find quick answers to common questions about my flight with Turkish Airlines?
Turkish Airlines’ help section on the website provides quick answers to common questions regarding booking, check-in, baggage, and more.
How can I get assistance with booking a flight on Turkish Airlines?
Turkish Airlines offers a guide section that provides step-by-step instructions on how to book a flight online.
What should I do if I lose an item on my Turkish Airlines flight?
The help section offers guidance on how to report it and claim lost property.
How do I contact Turkish Airlines?
Call +90-212-463-6363 or (800) 874-8875. The fax number is +90-212-465-2121.
Does Turkish Airlines fly out of the U.S.?
Yes, Turkish Airlines offers nonstop flights from multiple U.S. cities to Istanbul.
Do I have 24 hours to cancel a flight with Turkish Airlines?
Turkish Airlines allows passengers to cancel bookings within 24 hours for a full refund. However, passengers should check the booking’s specific terms and conditions.
Which airport does Turkish Airlines use in the U.S.?
Turkish Airlines operates out of several airports in the United States, including major hubs such as New York (JFK), Los Angeles (LAX), Chicago (ORD), and Washington, D.C. (IAD).
What are Turkish Airlines' U.S. partners?
Turkish Airlines is a member of the Star Alliance network, which includes United Airlines as well as many other international partners.
Can I get a refund if I cancel my Turkish Airlines flight?
Contact customer service at (800) 874-8875 for more information.
Which country owns Turkish Airlines?
Turkish Airlines is owned by the Republic of Türkiye.
How can I provide feedback or file a complaint about my experience with Turkish Airlines?
Contact Turkish Airlines 24/7 by phone at +90-212-463-6363 or (800) 874-8875.
Can I travel with my pet on Turkish Airlines flights?
Turkish Airlines allows pets to travel in the cabin or as checked baggage, depending on the pet’s size and weight. Specific policies and fees apply, and arrangements must be made in advance by contacting customer service at +90-212-463-6363 or (800) 874-8875.
How do I request special assistance for my flight?
Contact Turkish Airlines customer service at +90-212-463-6363 or (800) 874-8875 at least 48 hours before departure. This includes assistance for passengers with disabilities, medical conditions, or mobility issues.
How to get professional help with your Turkish Airlines problem
If you need help with Turkish Airlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of Turkish Airlines?
Submit your review | |
It really should be zero stars. The flight was wonderful and we were treated like the business class fliers we were. But the Customer Service is the worst. Somehow the airlines cancelled my ticket and didn't know how and made me buy another business class ticket to get home although I had proof of payment with my billet. They said they could not get into my file and could do nothing to help me. Then after I sent in a feedback survey, they denied my claim stating that the flight was cancelled and I knew it in advance. The flight I was booked on went out on time to LAX. I sent in other feeback surveys explaining and they were all denied for the same reason. They also denied my claim through my credit card company. This is very bad business and I would NEVER recommend Turkish Airlines to any friend flying. Turkish Airlines should be able to see that I bought my round trip business class ticket through them originally and then bought it again on February 18th in order to get home.
