Toyota North America Customer Service Contacts

Toyota North America is a subsidiary of  Toyota Motor Company of Japan.   Toyota North America is headquartered  in Plano, Texas.

How to reach a person at Toyota North America

Customer service : (800) 331-4331

Toyota North America Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Toyota North America

We receive occasional complaints about Toyota. Here’s a case involving a lease problem, and a case involving a broken ABS actuator.

How to resolve a problem with Toyota North America

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Toyota North America mailing address

P.O. Box 259001
Plano, TX 75025-9001

Toyota North America social media channels


Toyota North America executive customer service contacts

Primary Contact
Andrew Gilleland
Vice President Sales
6781 Headquarters Drive
Plano, TX 75024


Secondary Contact
Jack Hollis
Executive Vice President & Chief Operating Officer
6781 Headquarters Drive
Plano, TX 75024


Chief Executive
Tetsuo Ogawa
6781 Headquarters Drive
Plano, TX 75024

Frequently asked questions about Toyota North America

How can I contact Toyota customer service?

Does Toyota have an online contact form?

Yes, you can find the online contact form here.

When can I contact Toyota customer service?

Monday to Friday from 8 a.m. to 8 p.m.; Saturday from 9 a.m. to 7 p.m. (all times Eastern).

How do I find a Toyota dealership near me?

Use the Find a Dealer tool on the Toyota website. Enter your zip code or city and state to locate the nearest dealerships.

What is Toyota North America's fax number?

What is Toyota's warranty coverage?

Toyota’s warranty consists of a 3-year/36,000-mile basic warranty, a 5-year/60,000-mile powertrain warranty, and an 8-year/100,000-mile warranty for hybrid components. For specific warranty details, refer to your vehicle’s warranty booklet or the Toyota website.

How can I schedule a service appointment for my Toyota vehicle?

You can schedule a service appointment by contacting your local Toyota dealership directly or by using the online service scheduling tool available on the Toyota website.

Where can I find information about Toyota recalls?

Information about current recalls can be found on the Toyota website under the recalls section. You can also enter your Vehicle Identification Number (VIN) to check for specific recalls affecting your vehicle.

How do I obtain a copy of my vehicle's owner’s manual?

You can download a digital copy of your vehicle’s owner’s manual from the Toyota website. Simply visit the Owners section and select Owner’s Manuals to find and download the manual for your specific model and year.

How do I make a payment or manage my account with Toyota Financial Services?

You can manage your account, make payments, and access other financial services by logging into your account on the Toyota Financial Services website or by using the mobile app.

How do I update my contact information with Toyota?

To update your contact information, you can log in to your Toyota Owners account on the Toyota website and make the necessary changes. You can also contact Toyota customer service at (800) 331-4331 for assistance.

What should I do if I experience a problem with my Toyota North America vehicle?

If you experience a problem with your Toyota North America vehicle, it’s best to contact your local Toyota dealership for diagnosis and repair. If the issue is not resolved to your satisfaction, you can escalate the matter by contacting Toyota customer service at (800) 331-4331.

How to get professional help with your Toyota North America problem

If you need help with Toyota North America, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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