Toyota Customer Service Contacts

Toyota North America is a subsidiary of Toyota Motor Company of Japan.  Toyota North America has headquarters in Plano, Texas.

How to reach a person at Toyota

Customer Service : (800) 331-4331

Toyota Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Toyota Financial Services US/Toyota Motor Credit

Toshiaki Kawai: EVP, Treasurer  [email protected]

Scott Cooke, CFO, [email protected]

Mark Templin, CEO, [email protected]

What you need to know about Toyota

We receive occasional complaints about Toyota. Here’s a case involving a lease problem, and a case involving a broken ABS actuator.

How to resolve a problem with Toyota

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Toyota address

6781 Headquarters Drive
Plano, TX 75024

Toyota mailing address

Toyota Motor Sales, U.S.A., Inc.
P.O. Box 259001
Plano, TX 75025-9001
Telephone:Fax : (310) 468-7814

Toyota social media channels


Toyota executive customer service contacts

Primary Contact
Andrew Gilleland
Vice President Sales at Toyota North America
6781 Headquarters Drive
Plano, TX 75024
[email protected]

Secondary Contact
Robert Carter
Executive Vice President – Sales
6781 Headquarters Drive
Plano, TX 75024
[email protected]

Chief Executive
Akio Toyoda
6781 Headquarters Drive
Plano, TX 75024
[email protected]

How to get professional help with your Toyota problem

If you need help with Toyota, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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