Toyota North America
Toyota Motor North America (TMNA) is a subsidiary of Toyota Motor Corporation of Japan and serves as the central hub for all Toyota operations across the North American region, including manufacturing, research and development, sales, and customer service.
Telephone
Customer service : (800) 331-4331
What you need to know about Toyota North America
We receive occasional complaints about Toyota. Here's a case involving a lease problem, and a case involving a broken ABS actuator.
- Toyota North America’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Toyota North America with our insider guide or through our executive contacts.
- Here are our frequently asked questions about Toyota North America.
How to resolve a problem with Toyota North America
Try self-service first
Use our proven resolution methods, or Toyota North America’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does Toyota North America respond?
Phone support
Usually 1 to 30 minutes (estimate; Toyota does not publish wait times). Availability: Monday through Friday from 8 a.m. to 8 p.m., and Saturday from 9 a.m. to 7 p.m. (all times eastern). Closed Sundays.
Email support
1 to 5 business days.
Live chat support
Usually 5 to 15 minutes.Availability: Monday through Friday from 8 a.m. to 8 p.m., and Saturday from 9 a.m. to 7 p.m. (all times eastern). Closed Sundays.
Social media
Toyota is active on Facebook, X (Twitter), Instagram, YouTube, TikTok, LinkedIn, Pinterest, and Threads. Response times can range from a few hours to several days depending on the platform and the inquiry’s complexity.
Help center/FAQ
Toyota North America help center/FAQ provides quick answers to common questions regarding...
Verified contacts
Toyota North America customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Chief Executive
Jack Hollis
Executive Vice President and Chief Operating Officer
Toyota North America self-service links
To find a Toyota dealer, use the Toyota Dealer Locator on toyota.com. Enter a U.S. ZIP code or city and state to see nearby Toyota dealers with addresses, phone numbers, hours, and inventory. The locator also covers Toyota Canada, Toyota de Puerto Rico, and Servco (Hawaii).
Toyota North America customer service policies
Toyota’s privacy notice (updated April 7, 2026) explains how Toyota Motor Sales, U.S.A., Inc. and Toyota Motor North America collect, use, share, protect, and retain personal information from U.S. residents, including data gathered through its websites, apps, dealer interactions, and call centers. It describes categories of information collected (such as identifiers, financial details, and online activity), the purposes of processing, and consumer rights to access, correct, delete, or opt out of certain sharing. Vehicle-generated data is covered by a separate notice.
Toyota North America loyalty program
Toyota does not have a traditional loyalty or rewards program for vehicle purchases.
Frequently asked questions about Toyota North America
Call: (800) 331-4331.
Yes, you can find the online contact form here.
Monday to Friday from 8 a.m. to 8 p.m.; Saturday from 9 a.m. to 7 p.m. (all times Eastern).
Use the Find a Dealer tool on the Toyota website. Enter your zip code or city and state to locate the nearest dealerships.
Fax: (310) 468-7814
Toyota's warranty consists of a 3-year/36,000-mile basic warranty, a 5-year/60,000-mile powertrain warranty, and an 8-year/100,000-mile warranty for hybrid components. For specific warranty details, refer to your vehicle’s warranty booklet or the Toyota website.
You can schedule a service appointment by contacting your local Toyota dealership directly or by using the online service scheduling tool available on the Toyota website.
Information about current recalls can be found on the Toyota website under the recalls section. You can also enter your Vehicle Identification Number (VIN) to check for specific recalls affecting your vehicle.
You can download a digital copy of your vehicle's owner’s manual from the Toyota website. Simply visit the Owners section and select Owner's Manuals to find and download the manual for your specific model and year.
You can manage your account, make payments, and access other financial services by logging into your account on the Toyota Financial Services website or by using the mobile app.
To update your contact information, you can log in to your Toyota Owners account on the Toyota website and make the necessary changes. You can also contact Toyota customer service at (800) 331-4331 for assistance.
If you experience a problem with your Toyota North America vehicle, it's best to contact your local Toyota dealership for diagnosis and repair. If the issue is not resolved to your satisfaction, you can escalate the matter by contacting Toyota customer service at (800) 331-4331.
Toyota expanded an existing 2022–2024 Tundra and Lexus LX 600 recall in May 2026 to add about 44,000 more 2024-model-year trucks, citing machining debris in the V6 engine that can cause a sudden stall. To check whether your specific VIN is included, use the Toyota Safety Recall Lookup or the NHTSA recall lookup. Affected owners receive a mailed notice from Toyota and can schedule the inspection and repair at no charge through any Toyota dealer.
If your Toyota Tundra stalled after receiving an earlier engine-debris recall repair, stop driving the vehicle if safe to do so and call Toyota customer service at (800) 331-4331. Request a case number, ask the dealer to document the failure with a repair order, and file a complaint with the NHTSA Vehicle Safety Hotline at (888) 327-4236 or nhtsa.gov/report-a-safety-problem. Trade press reported in May 2026 that Toyota acknowledged the prior fix did not resolve the issue and is developing a revised remedy.
Recall coverage is set by each individual recall notice and federal law. Toyota typically covers the parts and labor needed for the repair, but loaner-car coverage and rental reimbursement vary by recall and dealer. Ask the dealer in writing what loaner coverage is offered before you drop the vehicle off, and contact Toyota customer service at (800) 331-4331 if a dealer refuses. If you believe the vehicle is unsafe to drive while waiting for parts, request that in writing as well, since some federal recall remedies require the manufacturer to provide alternative transportation.
To see and control vehicle-generated data on a connected Toyota, visit privacy.toyota.com and disconnectaccess.toyota.com. Toyota publishes a separate Vehicle Telematics Subscription Services privacy notice describing what driving and vehicle-health data are collected and how they can be shared with third parties, including roadside-assistance providers and, in some programs, insurance partners. You can request access, deletion, or opt-out of certain sharing through privacy.toyota.com.
Toyota’s new-vehicle limited warranty covers basic components for 3 years/36,000 miles, the powertrain (engine, transmission, drivetrain) for 5 years/60,000 miles, and hybrid-related components for 8 years/100,000 miles. Toyota hybrid batteries on 2020 and newer models are covered for 10 years from first use or 150,000 miles, whichever comes first. Routine maintenance (oil, filters, brake pads) and wear items are not covered. The full warranty booklet is in your glove box and at toyota.com.
If a Toyota dealer cannot resolve your concern, call the Toyota Brand Engagement Center at (800) 331-4331 and ask for a case number and a regional case manager. Toyota’s legal terms require any written dispute to first go to the Toyota Customer Experience Center, P.O. Box 259001 – Web Services, Plano, TX 75025-9001, and require 60 days of good-faith negotiation before arbitration. State “lemon law” agencies and the NHTSA handle safety-defect escalations. Elliott.org’s executive contacts above can also be used after the dealer and case manager have been given a reasonable chance to respond.
If your 2022–2024 Toyota Tundra or Lexus LX 600 lost power, stalled, or showed a check-engine light before you received a recall notice, do not drive the vehicle if you feel a stall is possible. Have it towed to a Toyota or Lexus dealer for diagnosis and ask that the recall remedy be applied if eligible. Save all repair orders and any tow receipts. You can also report the incident to the NHTSA and call Toyota customer service at (800) 331-4331 to open a case for possible out-of-pocket reimbursement.
Outdated info? Report it here
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published January 4, 2015. Updated May 29, 2026.