Tin Leg

Tin Leg is a travel insurance company that offers various travel insurance plans, including coverage for trip cancellations and medical emergencies.

Telephone
Customer service : (844) 240-1233
Email
Mailing address
4604 49th Street N, Suite 1465
St Petersburg, Florida 33709
Website
tinleg.com

What you need to know about Tin Leg

We get a few complaints about Tin Leg. It didn’t protect this traveler after she canceled her trip due to a death in the family.

How to resolve a problem with Tin Leg

Try self-service first

Use our proven resolution methods, or Tin Leg’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Tin Leg respond?

Phone support
Phone inquiries typically take 1 to 30 minutes to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Phone number: Customers can contact Tin Leg at (844) 240-1233.Availability: Phone support is available Monday to Sunday from 8 a.m. to 10 p.m. Eastern time, but the response times may be slower during peak periods, like sales events or holidays.  
Email support
Email inquiries typically take 1 to 3 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact Tin Leg at claims@tinleg.com. 
Live chat
Tin Leg's does not have live chat support.  
Social media
Tin Leg is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity.
Verified contacts

Tin Leg customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Jackie Mondelli
Chief Marketing Officer
Secondary
Chrissy Valdez
Senior Director, Operations & Customer Service
Chief Executive
Jessica Burns
Chief Executive Officer

Tin Leg customer service policies

Tin Leg protects personal data by using encryption, secure servers, and access controls. They share data only when necessary, such as with insurers for policy and claim processing.

Tin Leg loyalty program

Tin Leg does not have a loyalty program.

Frequently asked questions about Tin Leg

Fill in the claim form on the website. Call (844) 240-1233 or email claims@tinleg.com if you need help with your claim.
Customers can contact Tin Leg's Emergency Assistance:
Tin Leg is owned by Squaremouth, a travel insurance comparison site based in the United States. Squaremouth offers a variety of travel insurance policies from multiple providers, including Tin Leg.
Tin Leg is a travel insurance company that offers various travel insurance plans, including coverage for trip cancellations, medical emergencies, and more.

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