The Popcorn Factory

The Popcorn Factory is an online retailer which sells over 1 million pounds of popcorn per year. It sells a range off premium popcorn and all-occasion gift tins, baskets and towers.  It has been trading since 1979 and is owned by 1-800-Flowers.com, Inc.

Telephone
Main : (516) 237-6000
Customer service : (888) 216-0235
Toll Free : (800) 842-0256
Email
Mailing address
One Old Country Road, Suite 500
Carle Place, NY 11514
Website
thepopcornfactory.com

What you need to know about The Popcorn Factory

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with The Popcorn Factory

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

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Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

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Verified contacts

The Popcorn Factory customer service executives

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Primary
Julie Kaufman
Director of Customer Experience
Secondary
Auguste Goldman
Director of Customer Experience
Secondary
Bill Pozdoll
Vice President and General Manager
Chief Executive
Steve Druckman
President, The Popcorn Factory

Frequently asked questions about The Popcorn Factory

You can contact the Popcorn Factory by calling customer service at (888) 238-8107 or by visiting the company's website and using the contact form or live chat feature.
The headquarters of the Popcorn Factory is located in Lake Forest, Illinois.
The Popcorn Factory's return policy typically allows customers to return items within a specified period for a refund or exchange. It's best to check directly with their customer service or visit its website for the most accurate and up-to-date return policy details.
The shelf life of Popcorn Factory popcorn can vary depending on the specific product and packaging. Typically, if stored properly in a cool, dry place, their popcorn can last for several weeks to a few months. However, for the most accurate information regarding the shelf life of a specific product, it's advisable to check the packaging or contact The Popcorn Factory directly.

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