The Popcorn Factory is an online retailer which sells over 1 million pounds of popcorn per year. It sells a range off premium popcorn and all-occasion gift tins, baskets and towers. It has been trading since 1979 and is owned by 1-800-Flowers.com, Inc.
How to reach a person at The Popcorn Factory
Main: (516) 237-6000
Customer Service: (888) 216-0235
Toll Free: (800) 842-0256
The Popcorn Factory Responsiveness rating
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What you need to know about The Popcorn Factory
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with The Popcorn Factory
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
The Popcorn Factory’s mailing address
One Old Country Road
Suite 500
Carle Place, NY 11514
https://www.thepopcornfactory.com/
The Popcorn Factory’s executive customer service contacts
Primary Contact
Julie Kaufman
Director of Customer Experience
One Old Country Road
Suite 500
Carle Place, NY 11514
jkaufman@1800flowers.com
Secondary Contact
Auguste Goldman
Director of Customer Experience
One Old Country Road
Suite 500
Carle Place, NY 11514
gcappo@1800flowers.com
Bill Pozdoll
Vice President & General Manager
One Old Country Road
Suite 500
Carle Place, NY 11514
BPozdoll@1800baskets.com
Chief Executive
Steve Druckman
President, The Popcorn Factory
One Old Country Road
Suite 500
Carle Place, NY 11514
sdruckman@1800flowers.com
How do I contact the popcorn factory?
You can contact the Popcorn Factory by calling customer service at (888) 238-8107 or by visiting the company’s website and using the contact form or live chat feature.
Where is The Popcorn Factory headquarters?
The headquarters of the Popcorn Factory is located in Lake Forest, Illinois.
What is The Popcorn Factory's return policy?
The Popcorn Factory’s return policy typically allows customers to return items within a specified period for a refund or exchange. It’s best to check directly with their customer service or visit its website for the most accurate and up-to-date return policy details.
How long does Popcorn Factory popcorn last?
The shelf life of Popcorn Factory popcorn can vary depending on the specific product and packaging. Typically, if stored properly in a cool, dry place, their popcorn can last for several weeks to a few months. However, for the most accurate information regarding the shelf life of a specific product, it’s advisable to check the packaging or contact The Popcorn Factory directly.
How to get professional help with your The Popcorn Factory problem
If you need help with The Popcorn Factory, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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