Sun Country Airlines Customer Service Contacts

Sun Country Airlines is an American airline headquartered in the Minneapolis suburb of Mendota Heights, Minn.

How to reach a person at Sun Country Airlines

Sun Country Airlines Responsiveness rating

rating
3/5

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What you need to know about Sun Country Airlines

The company responds to most customer complaints in a satisfactory manner.

Company customer service response times

Company’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone support
Email support
Online contact form
Live chat support
Social media

How to resolve a problem with Sun Country Airlines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Sun Country Airlines mailing address

2005 Cargo Rd
Minneapolis, MN 55450

Sun Country loyalty program

Sun Country Airlines offers a loyalty program called Sun Country Rewards. Members earn points for purchases, which can be redeemed toward travel with no blackout dates.

Sun Country Airlines social media channels

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Sun Country Airlines executive customer service contacts

Primary Contact
Jeremy Hyde
Director of Customer Service
2005 Cargo Rd
Minneapolis, MN 55450
jeremy.hyde@suncountry.com

LinkedIn

Secondary Contact
Greg Mays
Chief Operating Officer
2005 Cargo Rd
Minneapolis, MN 55450
greg.mays@suncountry.com

Chief Executive
Jude Bricker
2005 Cargo Rd
Minneapolis, MN 55450
Jude.Bricker@suncountry.com

Company customer service policies

What is Sun Country Airline's privacy policy?

Sun Country Airlines’ privacy policy outlines its practices regarding the collection, use, sharing, and protection of personal information obtained through the website. The airline collects information provided directly by users, such as during bookings or account creation, as well as data gathered automatically through website interactions, like IP addresses and browser types. This information is used to enhance user experience, process transactions, and communicate offers or updates. Sun Country Airlines may share personal data with third-party service providers for business operations but does not sell personal information to unaffiliated entities. Security measures are in place to safeguard user data, and information is retained only as long as necessary for legitimate business purposes. The policy also details user rights regarding personal information, including access, correction, and deletion requests. Reviewing the full Privacy Policy is recommended for comprehensive details.

How do I cancel my reservation?

To cancel your reservation with Sun Country Airlines, follow these steps:

  1. Visit the Sun Country Airlines website at suncountry.com.
  2. Click on the “my trips” tab located at the top of the page.
  3. Enter your confirmation number and the last name associated with the reservation.

Important points regarding Sun Country’s cancellation policy:

  • Passengers with refundable tickets can request a free cancellation at least 60 days before the scheduled departure.
  • Sun Country Airlines permits passengers to cancel reservations within 24 hours of booking for a full refund, provided the booking was made at least 7 days before the flight departure date. This rule applies to all carriers/flights.
  • Nonrefundable tickets cannot be canceled more than 24 hours after purchase.
  • If a flight is delayed for more than 6 hours, passengers can request a full refund for the unused portion of their trip.
  • In the event of flight cancellation by the airline, passengers can opt for a free flight change or request a free cancellation.
  • The cancellation policy applies to all fare types and travel routes.
  • Depending on the timing of cancellation and fare type, cancellation fees may apply, or the value of the ticket may be forfeited.
  • Passengers with refundable tickets can request a free cancellation at least 60 days before the scheduled departure.
  • Sun Country Airlines permits passengers to cancel reservations within 24 hours of booking for a full refund, provided the booking was made at least 7 days before the flight departure date.

Here's how to request wheelchair assistance.

To request wheelchair assistance with Sun Country Airlines, you can fill out the accessibility request form available on the website. If your flight departs within 48 hours, it’s recommended to call customer service at (651) 905-2737 for immediate assistance.

Frequently asked questions about Sun Country Airlines

Who owns Sun Country Airlines?

Sun Country Airlines is owned by Apollo Global Management.

How can I contact Sun Country Airlines customer service?

What are Sun Country Airline's customer service hours?

Customer service is available from 9 a.m. to 5 p.m. Central time, 7 days a week.

How to get professional help with your Sun Country Airlines problem

If you need help with Sun Country Airlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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