Sun Country Airlines Customer Service Contacts

Sun Country Airlines’ privacy policy outlines its practices regarding the collection, use, sharing, and protection of personal information obtained through the website. The airline collects information provided directly by users, such as during bookings or account creation, as well as data gathered automatically through website interactions, like IP addresses and browser types. This information is used to enhance user experience, process transactions, and communicate offers or updates. Sun Country Airlines may share personal data with third-party service providers for business operations but does not sell personal information to unaffiliated entities. Security measures are in place to safeguard user data, and information is retained only as long as necessary for legitimate business purposes. The policy also details user rights regarding personal information, including access, correction, and deletion requests. Reviewing the full Privacy Policy is recommended for comprehensive details.

To cancel your reservation with Sun Country Airlines, follow these steps:

1. Visit the Sun Country Airlines website at suncountry.com.
2. Click on the “my trips” tab located at the top of the page.
3. Enter your confirmation number and the last name associated with the reservation.

Important points regarding Sun Country’s cancellation policy:

• Passengers with refundable tickets can request a free cancellation at least 60 days before the scheduled departure.
• Sun Country Airlines permits passengers to cancel reservations within 24 hours of booking for a full refund, provided the booking was made at least 7 days before the flight departure date. This rule applies to all carriers/flights.
• Nonrefundable tickets cannot be canceled more than 24 hours after purchase.
• If a flight is delayed for more than 6 hours, passengers can request a full refund for the unused portion of their trip.
• In the event of flight cancellation by the airline, passengers can opt for a free flight change or request a free cancellation.
• The cancellation policy applies to all fare types and travel routes.
• Depending on the timing of cancellation and fare type, cancellation fees may apply, or the value of the ticket may be forfeited.
• Passengers with refundable tickets can request a free cancellation at least 60 days before the scheduled departure.
• Sun Country Airlines permits passengers to cancel reservations within 24 hours of booking for a full refund, provided the booking was made at least 7 days before the flight departure date.

To request wheelchair assistance with Sun Country Airlines, you can fill out the accessibility request form available on the website. If your flight departs within 48 hours, it’s recommended to call customer service at (651) 905-2737 for immediate assistance.