Sun Country Airlines Customer Service Contacts

Sun Country Airlines is owned by Apollo Global Management.

Call (800) 359-6786 or email tasupport@suncountry.com.

Customer service is available from 6 a.m. to 11 p.m. Eastern time, 7 days a week.

To cancel your reservation with Sun Country Airlines, follow these steps:

1. Visit the Sun Country Airlines website at www.suncountry.com.
2. Click on the “my trips” tab located at the top of the page.
3. Enter your confirmation number and the last name associated with the reservation.

Important points regarding Sun Country’s cancellation policy:

• Passengers with refundable tickets can request a free cancellation at least 60 days before the scheduled departure.
• Sun Country Airlines permits passengers to cancel reservations within 24 hours of booking for a full refund, provided the booking was made at least 7 days before the flight departure date. This rule applies to all carriers/flights.
• Nonrefundable tickets cannot be canceled more than 24 hours after purchase.
• If a flight is delayed for more than 6 hours, passengers can request a full refund for the unused portion of their trip.
• In the event of flight cancellation by the airline, passengers can opt for a free flight change or request a free cancellation.
• The cancellation policy applies to all fare types and travel routes.
• Depending on the timing of cancellation and fare type, cancellation fees may apply, or the value of the ticket may be forfeited.
• Passengers with refundable tickets can request a free cancellation at least 60 days before the scheduled departure.
• Sun Country Airlines permits passengers to cancel reservations within 24 hours of booking for a full refund, provided the booking was made at least 7 days before the flight departure date.