Subaru Customer Service Contacts

Subaru of America, Inc., based in Camden, New Jersey, is the United States-based distributor of Subaru’s brand vehicles, a subsidiary of Subaru Corporation of Japan. The company markets and distributes Subaru Symmetrical All-Wheel Drive vehicles, parts and accessories through a network with approximately 600 dealers throughout the United States.

How to reach a person at Subaru

Customer Service:  1-800-SUBARU3 (1-800-782-2783)

Subaru Responsiveness rating


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Customer service resources

Customer Support

What you need to know about Subaru

We receive many complaints about Subaru. Here is a recent case where one of our readers received a car without a spare key.

How to resolve a problem with Subaru

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Subaru’s mailing address

One Subaru Drive
Camden, NJ 08103

Subaru’s social media channels


Subaru’s executive customer service contacts

Primary Contact
Michael D. Campbell,
Vice President, Service and Quality
One Subaru Drive
Camden, NJ 08103
[email protected]

Secondary Contact
Jeffrey A Walters
Senior Vice President, Sales
One Subaru Drive
Camden, NJ 08103
[email protected]

Jinya Shoji
Executive Vice President
One Subaru Drive
Camden, NJ 08103
[email protected]

Chief Executive
Thomas J. Doll
President and Chief Executive Officer
One Subaru Drive
Camden, NJ 08103
[email protected]

or try [email protected]

How to get professional help with your Subaru problem

If you need help with Subaru, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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