Sprint Customer Service Contacts

Sprint Nextel Corporation is a phone service company headquartered in Overland Park, KS.

How to reach a person at Sprint

Customer service: (888) 211-4727

Sprint Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Sprint

We receive many complaints about Sprint Here’s a recent case involving an upgrade gone wrong. Here’s another one about a huge roaming charge. And here’s a reader problem with a locked phone.

How to resolve a problem with Sprint

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Sprint mailing address

6200 Sprint Parkway
Overland Park, KS 66251

Sprint social media channels

X


Sprint executive customer service contacts

Primary Contact
Todd Muscari
Director, Customer Service
6200 Sprint Parkway
Overland Park, KS 66251
todd.muscari@Sprint.com

Secondary Contact
Marci Carris
Senior Vice President – Customer Care
6200 Sprint Parkway
Overland Park, KS 66251
Marci.Carris@Sprint.com

Néstor Cano
Chief Operating Officer
6200 Sprint Parkway
Overland Park, KS 66251
Nestor.Cano@Sprint.com

Chief Executive
Michel Combes
6200 Sprint Parkway
Overland Park, KS 66251
michel.combes@sprint.com

Frequently asked questions about Sprint

Does Sprint have an online contact form?

Yes, you can find the online contact form here.

When is Sprint customer service available?

Customer service is available 24/7.

How can I contact Sprint customer service?

How can I pay my Sprint bill?

You can pay your Sprint bill online through your account on the Sprint website or mobile app, by phone at (888) 211-4727 or email customercare@sprint.com, or in person at a Sprint store. Online and phone payments can be made using a credit/debit card or electronic check.

How can I check my data usage with Sprint?

You can check your data usage by logging into your account on the Sprint website or mobile app. You can also dial *4 from your Sprint phone to receive a text message with your usage details.

What should I do if I experience network issues with Sprint?

If you experience network issues, you can troubleshoot by restarting your device, checking for service outages on the Sprint website, or contacting Sprint customer service at (888) 211-4727 or email customercare@sprint.com for technical support. You can also use the Sprint mobile app to report and diagnose network problems.

How can I upgrade my Sprint phone?

To upgrade your Sprint phone, you can visit the Sprint website or mobile app to check your eligibility and browse available devices. You can also visit a Sprint store for assistance with upgrading your phone.

What is Sprint's return policy?

Sprint’s return policy allows you to return or exchange devices within 14 days of purchase. The device must be in like-new condition with all original packaging and accessories. Restocking fees may apply. Check the Sprint website or contact customer service at (888) 211-4727 for specific return instructions.

How do I activate a new Sprint phone?

To activate a new Sprint phone, you can follow the instructions provided with your device, visit the Sprint website, or use the Sprint mobile app. You may also call Sprint customer service at (888) 211-4727 for assistance with activation.

How can I manage my Sprint account online?

You can manage your Sprint account online by logging into your account on the Sprint website or mobile app. From there, you can view and pay your bill, check your usage, update account information, and manage your devices and services.

What should I do if I lose my Sprint phone?

If you lose your Sprint phone, you should immediately contact Sprint customer service at (888) 211-4727 to suspend your service and protect your account. You can also use Sprint’s device protection services if you have insurance coverage to report the loss and file a claim.

How do I transfer my number to Sprint from another carrier?

To transfer your number to Sprint from another carrier, start the process online through the Sprint website or visit a Sprint store. You will need to provide your current carrier account number, PIN, and other account details to complete the transfer.

How to get professional help with your Sprint problem

If you need help with Sprint, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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