Sam’s Club operates membership-only warehouse clubs across the United States and Puerto Rico, selling groceries, electronics, home goods, and other merchandise in bulk at members-only prices. It is a division of Walmart Inc.
Sam's Club Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Sam’s Club
What you need to know about Sam’s Club
Sam’s Club generates few complaints to our advocacy team. One recent case involved a member waiting more than four weeks for a refund. Members who buy travel through the club can consult our guide to warehouse-club travel purchases.
- Sam’s Club customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Sam’s Club with our insider guide or through our executive contacts.
- Here are our frequently asked questions about Sam’s Club.
Sam’s Club customer service response times
| Phone support | Response times: Usually 1 to 30 minutes. Availability: Phone support is available Monday through Saturday from 7 a.m. to 11 p.m. and Sunday from 10 a.m. to 8 p.m. Central time. Call (888) 746-7726. |
Email support | Sam’s Club does not publish a general customer service email. Use the help center to start a message: https://help.samsclub.com, |
| Live chat support | Sam’s Club live chat support. Response times: Usually within a few hours. Availability: Daily, 7 a.m. to 11 p.m. Central. |
| Social media | Sam’s Club is active on social media platforms such as Facebook, X, Instagram, TikTok, and YouTube. Response times can range from a few hours to several days depending on the platform and the inquiry’s complexity. |
| Help center/FAQ |
How to resolve a problem with Sam’s Club
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Sam’s Club mailing address
2101 S.E. Simple Savings Drive
Bentonville, AR 72716
Sam’s Club loyalty program
Sam’s Cash is Sam’s Club’s loyalty rewards currency. All members are automatically enrolled and can earn and redeem Sam’s Cash on qualifying purchases in-club, online, and through the Sam’s Club Mastercard. Plus members earn 2% back on eligible purchases, up to $750 per membership year. Members can also earn Sam’s Cash through the Bonus Offers Program by linking an eligible credit or debit card and making qualifying purchases at participating third-party merchants. Sam’s Cash does not expire as long as membership remains active.
Sam’s Club social media channels
Sam’s Club executive customer service contacts
Primary Contact
Cindy Gray
Escalations Manager
2101 S.E. Simple Savings Drive
Bentonville, AR 72716
Cindy.gray@samsclub.com
Secondary Contact
Diana Marshall
Executive Vice President and Chief Experience Officer
2101 S.E. Simple Savings Drive
Bentonville, AR 72716
diana.marshall@samsclub.com
Chief Executive
Latriece Watkins
President and CEO, Sam’s Club
2101 S.E. Simple Savings Drive
Bentonville, AR 72716
Latriece.Watkins@samsclub.com
How do I contact Sam’s Discover card customer service?
To reach Sam’s Club Discover card customer service, call the toll-free number (800) 749-5367.
How do I contact Sam’s Club Member’s Mark?
If you need product formulation sheets for Member’s Mark food items, call the toll-free number (888) 301-0332 between 7 a.m. and 11 p.m. Central time (Monday through Saturday) or 10 a.m. and 8 p.m. Central time on Sundays. Make sure to have the item number(s) from your receipt, the product UPC(s), or the product description(s) ready when you call.
How do I verify my email on Sam’s Club?
To verify your email on Sam’s Club, follow these steps:
- Sign in to your online account.
- Under your profile, navigate to “Account information” and then “Personal information.”
- Add your email address and verify it to complete the registration process.
Why was my Sam's Club membership automatically renewed, and how do I get a refund?
Sam’s Club memberships automatically renew each year unless you opt out. To cancel auto-renewal and request a refund, call Sam’s Club at (888) 746-7726 or cancel in-club. Under the 100% Membership Satisfaction Guarantee, you can request a refund of your annual membership fee at any time. If a refund does not appear within 7–10 business days, ask the representative for a transaction or confirmation number.
What are the new Sam's Club membership fees as of May 2026?
Effective May 1, 2026, Club membership costs $60 per year and Plus membership costs $120 per year — a $10 increase over prior rates. If you already renewed before May 1, your current membership year is not affected; the new price applies at your next renewal. Plus members now have an increased Sam’s Cash earning cap of $750 per year (up from $500).
I was charged the wrong price at Sam's Club. How do I get an Instant Savings refund?
If you were not given an advertised Instant Savings discount at checkout, visit the club with your receipt or contact Sam’s Club customer service at (888) 746-7726. Have your receipt and the advertised price ready. If the initial contact does not resolve the issue, ask to speak with a manager or escalate through the executive contacts on this page.
My Sam's Club membership refund has not arrived. What should I do?
If your membership cancellation refund has not posted within 7–10 business days, contact Sam’s Club at (888) 746-7726 and ask for a transaction reference number or proof of the refund being issued. If your bank confirms no credit has been received and Sam’s Club cannot provide documentation, file a dispute with your bank or credit card issuer and consider escalating using our executive contacts below.
My Sam's Club online order never arrived. How do I get a refund?
If your order has not arrived past its estimated delivery date, contact Sam’s Club at (888) 746-7726 or use live chat at help.samsclub.com. If you have not heard back within a month of the estimated delivery date, Sam’s Club advises contacting them directly for a resolution. Online refunds are processed within 5–7 business days after the return or investigation is completed.
How do I opt out of Sam's Club auto-renewal?
To turn off auto-renewal, sign in to your account at SamsClub.com, go to Account Information, and update your auto-renew settings. You can also call (888) 746-7726 or visit any club. Note that if you have a Sam’s Club credit account billed for auto-renewal, you must also contact the card issuer separately to unenroll.
How to get professional help with your Sam's Club problem
If you need help with Sam's Club, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.