Sam’s Club Customer Service Contacts

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Sam’s Club is a membership warehouse club with millions of members in 636 clubs in the U.S. and Puerto Rico. Sam’s Club is owned by Walmart Inc.

Responsiveness rating

rating
3/5

What you need to know about Sam's Club

We get few complaints about Sam's Club. This customer has been waiting over four weeks for a refund from Sam's Club.

How to resolve a problem with Sam's Club

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Address

2101 S.E. Simple Savings Drive
Bentonville, AR 72716-0745
https://www.samsclub.com/


Phone Contacts

Main: (479) 273-4000
Toll Free: (888) 746-7726
International: (479) 277-7000

fax: (479) 277-1830


Email Contacts

[email protected]
[email protected]
[email protected]

Contact form

Support page


Customer Service Resources

To find a local manager


Social Media Contacts

Facebook
Twitter


Executive Contacts

Primary Contact
Justin McMurtrey
Director, Contact Center Operations
2101 S.E. Simple Savings Drive
Bentonville, AR 72716-0745
[email protected]

Additional contact person:

Cindy Gray, Escalations Manager, [email protected]

Secondary Contact
Tony Rogers
Senior Vice President and Chief Marketing Officer
2101 S.E. Simple Savings Drive
Bentonville, AR 72716-0745
[email protected]

Lance De La Rosa
Executive Vice President and Chief Operating Officer
2101 S.E. Simple Savings Drive
Bentonville, AR 72716-0745
[email protected]

Chief Executive
Kathryn McLay
President and CEO
2101 S.E. Simple Savings Drive
Bentonville, AR 72716-0745
[email protected]