Sam's Club

Sam's Club operates membership-only warehouse clubs across the United States and Puerto Rico, selling groceries, electronics, home goods, and other merchandise in bulk at members-only prices. It is a division of Walmart Inc.

Telephone
Main : (479) 273-4000
Customer service : (888) 746-7726
Mailing address
2101 S.E. Simple Savings Drive
Bentonville, AR 72716
Website
samsclub.com

What you need to know about Sam's Club

Sam's Club generates few complaints to our advocacy team. One recent case involved a member waiting more than four weeks for a refund. Members who buy travel through the club can consult our guide to warehouse-club travel purchases.

How to resolve a problem with Sam's Club

Try self-service first

Use our proven resolution methods, or Sam's Club’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Sam's Club respond?

Phone support

Usually 1 to 30 minutes.Availability: Phone support is available Monday through Saturday from 7 a.m. to 11 p.m. and Sunday from 10 a.m. to 8 p.m. Central time.Call (888) 746-7726.

Email support


Sam's Club does not publish a general customer service email. Use the help center to start a message: https://help.samsclub.com,

Live chat support

Usually within a few hours. Availability: Daily, 7 a.m. to 11 p.m. Central.

Social media


Sam's Club is active on social media platforms such as Facebook, X, Instagram, TikTok, and YouTube. Response times can range from a few hours to several days depending on the platform and the inquiry's complexity.

Verified contacts

Sam's Club customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Cindy Gray
Escalations Manager
Primary
Nancy Slate
Escalations Manager
Secondary
Amy Hannesson
Escalations Manager
Chief Executive
Diana Marshall
Executive Vice President and Chief Experience Officer
Chief Executive
Latriece Watkins
President and CEO, Sam’s Club

Sam's Club customer service policies

Sam's Club's returns policy allows members to return most items in-club at any time for a refund, replacement, or Sam's Club shopping card. Online orders can be returned in-club for an immediate refund or shipped back using a prepaid label, with refunds processed within 5–7 business days after the item is received. Some products — including tires, batteries, and certain services — have separate return policies. Shipping and handling charges are refunded only if the return results from a Sam's Club error or shipping damage.
Sam's Club's Terms and Conditions govern use of the website, mobile app, and Sam's Club membership. Key provisions include membership auto-renewal; a mandatory individual arbitration clause that waives the right to a jury trial or class-action lawsuit; rules around the Scan & Go feature and Generative AI tools; and Sam's Club's right to update the terms at any time. Members agree to these terms by entering and maintaining a Sam's Club membership.

Sam's Club loyalty program

Sam's Cash is Sam's Club's loyalty rewards currency. All members are automatically enrolled and can earn and redeem Sam's Cash on qualifying purchases in-club, online, and through the Sam's Club Mastercard. Plus members earn 2% back on eligible purchases, up to $750 per membership year. Members can also earn Sam's Cash through the Bonus Offers Program by linking an eligible credit or debit card and making qualifying purchases at participating third-party merchants. Sam's Cash does not expire as long as membership remains active.

Frequently asked questions about Sam's Club

To reach Sam’s Club Discover card customer service, call the toll-free number (800) 749-5367.
If you need product formulation sheets for Member’s Mark food items, call the toll-free number (888) 301-0332 between 7 a.m. and 11 p.m. Central time (Monday through Saturday) or 10 a.m. and 8 p.m. Central time on Sundays. Make sure to have the item number(s) from your receipt, the product UPC(s), or the product description(s) ready when you call.
To verify your email on Sam’s Club, follow these steps:
  1. Sign in to your online account.
  2. Under your profile, navigate to “Account information” and then “Personal information.”
  3. Add your email address and verify it to complete the registration process.
Sam's Club memberships automatically renew each year unless you opt out. To cancel auto-renewal and request a refund, call Sam's Club at (888) 746-7726 or cancel in-club. Under the 100% Membership Satisfaction Guarantee, you can request a refund of your annual membership fee at any time. If a refund does not appear within 7–10 business days, ask the representative for a transaction or confirmation number.
Effective May 1, 2026, Club membership costs $60 per year and Plus membership costs $120 per year — a $10 increase over prior rates. If you already renewed before May 1, your current membership year is not affected; the new price applies at your next renewal. Plus members now have an increased Sam's Cash earning cap of $750 per year (up from $500).
If you were not given an advertised Instant Savings discount at checkout, visit the club with your receipt or contact Sam's Club customer service at (888) 746-7726. Have your receipt and the advertised price ready. If the initial contact does not resolve the issue, ask to speak with a manager or escalate through the executive contacts on this page.
If your membership cancellation refund has not posted within 7–10 business days, contact Sam's Club at (888) 746-7726 and ask for a transaction reference number or proof of the refund being issued. If your bank confirms no credit has been received and Sam's Club cannot provide documentation, file a dispute with your bank or credit card issuer and consider escalating using our executive contacts below.
If your order has not arrived past its estimated delivery date, contact Sam's Club at (888) 746-7726 or use live chat at help.samsclub.com. If you have not heard back within a month of the estimated delivery date, Sam's Club advises contacting them directly for a resolution. Online refunds are processed within 5–7 business days after the return or investigation is completed.
To turn off auto-renewal, sign in to your account at SamsClub.com, go to Account Information, and update your auto-renew settings. You can also call (888) 746-7726 or visit any club. Note that if you have a Sam's Club credit account billed for auto-renewal, you must also contact the card issuer separately to unenroll.

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