Road Scholar Customer Service Contacts

Road Scholar is a not-for-profit organization, headquartered in Boston, providing educational travel tours primarily geared to older adults. The organization was founded in 1975 and was known as Elderhostel until 2010 when the name was changed to Road Scholar. Approximately 5500 study tours are offered in the U.S., Canada and about 150 other countries.

How to reach a person at Road Scholar

Road Scholar Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Road Scholar

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Road Scholar

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Road Scholar mailing address

Road Scholar
11 Avenue de Lafayette
Boston, MA 02111

Road Scholar social media channels


Road Scholar executive customer service contacts

Primary Contact
Matt Faucher
Director of Customer Experience
11 Avenue de Lafayette
Boston, MA 02111
[email protected]

Secondary Contact
Maeve Hartney
Vice President, Program Development
11 Avenue de Lafayette
Boston, MA 02111
[email protected]

Chief Executive
James Moses
President and CEO
11 Avenue de Lafayette
Boston, MA 02111
[email protected]
(617) 426-7788X5460

How to get professional help with your Road Scholar problem

If you need help with Road Scholar, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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