Road Scholar is a nonprofit organization, headquartered in Boston, that provides educational travel tours for older adults.
Road Scholar Responsiveness rating
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What you need to know about Road Scholar
The company is very responsive when they do receive a complaint. The company didn’t refund this customer after her airline downgraded her.
How to resolve a problem with Road Scholar
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Road Scholar mailing address
P.O. Box 56033
Boston, MA 02205-6033
Road Scholar social media channels
Road Scholar executive customer service contacts
Primary Contact
Matt Faucher
Director of Customer Experience
11 Avenue de Lafayette
Boston, MA 02111
matt.faucher@roadscholar.org
Secondary Contact
Maeve Hartney
Chief Program Officer
11 Avenue de Lafayette
Boston, MA 02111
maeve.hartney@roadscholar.org
Chief Executive
James Moses
11 Avenue de Lafayette
Boston, MA 02111
james.moses@roadscholar.org
What was Road Scholar previously known as?
The organization was founded in 1975 and was known as Elderhostel until 2010 when the name was changed to Road Scholar.
How can I contact Road Scholar customer service?
Contact Road Scholar by phone at (800) 454-5768 or via email at contact@roadscholar.org. It also has a contact form on its website.
What is the physical address for Road Scholar?
11 Avenue de Lafayette, Boston, MA 02211
When can I contact Road Scholar customer service?
Monday to Friday 8:30 a.m. to 9 p.m. Eastern time.
What types of inquiries can I make to Road Scholar customer service?
Road Scholar customer service can assist you with questions regarding program registration, travel arrangements, program details, billing inquiries, and any other concerns. Contact customer service at (800) 454-5768.
What should I do if I encounter a problem during my Road Scholar program?
If you encounter any issues during your program, promptly notify your group leader or the on-site staff. They are trained to address and resolve any concerns to ensure you have a pleasant experience. If the issue persists, contact Road Scholar customer service for further assistance. Call (800) 454-5768 or email customerservice@roadscholar.org.
How do I make changes to my existing Road Scholar reservation?
To make changes to your reservation, such as updating personal information, changing program dates, or modifying room preferences, contact Road Scholar customer service at (800) 454-5768 or email customerservice@roadscholar.org.
What is Road Scholar's cancellation policy?
Road Scholar’s cancellation policy varies depending on the type of program and the timing of your cancellation. Review the specific cancellation policy outlined in your program materials, or contact Road Scholar customer service for detailed information regarding cancellations and applicable fees. Call (800) 454-5768 or email customerservice@roadscholar.org.
Can Road Scholar assist with special accommodations for participants with disabilities?
Yes. If you require special accommodations, such as wheelchair accessibility or dietary restrictions, please notify Road Scholar customer service at the time of booking so they can make the necessary arrangements. Call (800) 454-5768 or email customerservice@roadscholar.org.
What measures does Road Scholar take to ensure participant safety during programs?
Measures include thorough vetting of program providers, adherence to safety guidelines and regulations, and providing participants with relevant safety information before and during their programs. If you have specific safety concerns, you can discuss them with Road Scholar customer service for reassurance and guidance. Call (800) 454-5768 or email customerservice@roadscholar.org.
How can I provide feedback or file a complaint about my Road Scholar experience?
Contact Road Scholar customer service at (800) 454-5768 or send email to customerservice@roadscholar.org.
Who is the CEO of Road Scholar?
James Moses is the CEO of Road Scholar.
Do Road Scholar trips include hotels?
Yes, Road Scholar trips typically include accommodations, which may consist of hotels, lodges, or other lodging options, depending on the specific program.
How to get professional help with your Road Scholar problem
If you need help with Road Scholar, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
