Road Scholar

Road Scholar is a nonprofit organization, headquartered in Boston, that provides educational travel tours for older adults.

Telephone
Main : (800) 454-5768
Fax :(617) 426-0701
Mailing address
P.O. Box 56033
Boston, MA 02205-6033
Website
roadscholar.org

What you need to know about Road Scholar

The company is very responsive when they do receive a complaint. The company didn't refund this customer after her airline downgraded her.

How to resolve a problem with Road Scholar

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Verified contacts

Road Scholar customer service executives

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Primary
Matt Faucher
Director of Customer Experience
Secondary
Maeve Hartney
Chief Program Officer
Chief Executive
James Moses

Frequently asked questions about Road Scholar

The organization was founded in 1975 and was known as Elderhostel until 2010 when the name was changed to Road Scholar.
Contact Road Scholar by phone at (800) 454-5768 or via email at contact@roadscholar.org. It also has a contact form on its website.
11 Avenue de Lafayette, Boston, MA 02211
Monday to Friday 8:30 a.m. to 9 p.m. Eastern time.
Road Scholar customer service can assist you with questions regarding program registration, travel arrangements, program details, billing inquiries, and any other concerns. Contact customer service at (800) 454-5768.
If you encounter any issues during your program, promptly notify your group leader or the on-site staff. They are trained to address and resolve any concerns to ensure you have a pleasant experience. If the issue persists, contact Road Scholar customer service for further assistance. Call (800) 454-5768 or email customerservice@roadscholar.org.
To make changes to your reservation, such as updating personal information, changing program dates, or modifying room preferences, contact Road Scholar customer service at (800) 454-5768 or email customerservice@roadscholar.org.
Road Scholar’s cancellation policy varies depending on the type of program and the timing of your cancellation. Review the specific cancellation policy outlined in your program materials, or contact Road Scholar customer service for detailed information regarding cancellations and applicable fees. Call (800) 454-5768 or email customerservice@roadscholar.org.
Yes. If you require special accommodations, such as wheelchair accessibility or dietary restrictions, please notify Road Scholar customer service at the time of booking so they can make the necessary arrangements. Call (800) 454-5768 or email customerservice@roadscholar.org.
Measures include thorough vetting of program providers, adherence to safety guidelines and regulations, and providing participants with relevant safety information before and during their programs. If you have specific safety concerns, you can discuss them with Road Scholar customer service for reassurance and guidance. Call (800) 454-5768 or email customerservice@roadscholar.org.
Contact Road Scholar customer service at (800) 454-5768 or send email to  customerservice@roadscholar.org.
James Moses is the CEO of Road Scholar.
Yes, Road Scholar trips typically include accommodations, which may consist of hotels, lodges, or other lodging options, depending on the specific program.

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