Regions Financial Corporation is a provider of consumer and commercial banking, wealth management, mortgage and insurance products and services.
Regions Bank Responsiveness rating
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What you need to know about Regions Bank
- Regions Bank’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Regions Bank with our insider guide or through our executive contacts.
- Regions Bank’s customer service policies are standard. Here are our frequently asked questions about Regions Bank.
Regions Bank customer service response times
Regions Bank’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Response time: Phone inquiries typically take 1 to 30 minutes to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Phone number: Customers can contact Regions Bank at (800) 734-4667. Availability: Phone support is available 24/7, but the response times may be slower during peak periods, like sales events or holidays. |
| Email support | Regions Bank does not have email support. |
| Live chat | Response time: Regions Bank’s live chat support is usually the quickest option for getting help. Regions Bank live chat is operaated by bots. Availability: Live chat is available 24/7. |
| Social media | Response time: Regions Bank is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity. |
How to resolve a problem with Regions Bank
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Regions Bank mailing address
1900 Fifth Avenue North
Birmingham, AL 35203
Regions Bank loyalty program
Regions Bank offers various loyalty and rewards programs, including Relationship Rewards, which allows customers to earn points on purchases with certain credit cards and redeem them for cash back, travel, or gift cards. The Cash Rewards Credit Card provides 1.5% cash back on all purchases with no annual fee. Regions Offers gives personalized cash-back deals that can be activated through online or mobile banking. Additionally, the bank provides prepaid Visa Loyalty Cards for businesses to use as incentives for employees or customers.
Regions Bank social media channels
Regions Bank executive customer service contacts
Primary Contact
Kate Danella
Head of Consumer Bank
1900 Fifth Avenue North
Birmingham, AL 35203
kate.danella@regions.com
Secondary Contact
David Sherrill
Senior Vice President Customer Experience
1900 Fifth Avenue North
Birmingham, AL 35203
David.Sherrill@regions.com
Chief Executive
John Turner
1900 Fifth Avenue North
Birmingham, AL 35203
john.turner@regions.com
What are the telephone numbers for the various departments at Regions Bank?
Online Banking (800) 472-2265
Visa CheckCard (800) 295-8472
Regions Credit Card (800) 253-2265
Lost or Stolen Regions CheckCard (800) 295-8472
Revolving Credit / Home Equity Line (800) 231-7493
Client Services / Business and Commercial (800) 787-3905
Regions Mortgage (800) 986-2462
Regions Mortgage Origination Center (877) 536-3286
Report fraud (800) 734-4667
International number +1-205-581-7890
How can I contact Regions Bank customer service?
Call (800) 734-4667.
How can I report a lost or stolen card to Regions Bank?
If your Regions Bank card is lost or stolen, contact Regions Bank customer service immediately at (800) 734-4667.
How can I check my account balance with Regions Bank?
You can check your account balance with Regions Bank through the online banking portal, mobile app, or ATMs, or by calling the automated phone service at (800) 734-4667.
How can I dispute a transaction on my Regions Bank account?
If you need to dispute a transaction on your Regions Bank account, contact customer service at (800) 734-4667.
How can I change my address or contact information with Regions Bank?
To update your address or contact information with Regions Bank, go to your account dashboard, visit a branch in person, or contact customer service at (800) 734-4667.
Does Regions Bank offer support for online banking and technical issues?
Yes, Regions Bank provides customer support for online banking and technical issues. Contact customer service at (800) 734-4667 for assistance with any online banking-related queries or problems you may encounter.
How to get professional help with your Regions Bank problem
If you need help with Regions Bank, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.