RBC (Royal Bank of Canada) is one of the largest financial institutions in Canada, providing banking, investment, and wealth management services globally.
RBC Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about RBC
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with RBC
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.RBC mailing address
200 Bay Street
10th Floor
Toronto, Ontario M5J 2J5
RBC executive customer service contacts
Primary Contact
Simon Beal
Head of Customer Service
200 Bay Street
10th Floor
Toronto, Ontario M5J 2J5
simon.beal@rbcroyalbank.com
Secondary Contact
Neil McLaughlin
Vice President, Customer Service
200 Bay Street
10th Floor
Toronto, Ontario M5J 2J5
Neil.McLaughlin@rbcroyalbank.com
Chief Executive
David McKay
200 Bay Street
10th Floor
Toronto, Ontario M5J 2J5
David.McKay@rbcroyalbank.com
How can I contact RBC customer service?
Call (800) 769-2511 or email customercare@rbcroyalbank.com.
How do I reset my RBC online banking password?
Go to the RBC Online Banking login page and click on “Forgot your password?” Follow the prompts to verify your identity and reset your password.
How can I report a lost or stolen RBC credit or debit card?
Call (800) 769-2511 or email customercare@rbcroyalbank.com.
How do I open a new account with RBC?
You can open a new account by visiting a local RBC branch, applying online through the RBC website, or calling their customer service for assistance.
How can I update my personal information with RBC?
You can update your personal information by logging into RBC Online Banking and selecting the “Profile” or “Account Settings” section. For changes that require verification, contact RBC customer service. Call (800) 769-2511 or email customercare@rbcroyalbank.com.
How to get professional help with your RBC problem
If you need help with RBC, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
