The Progressive Corporation, headquartered in Mayfield Village, Ohio, sells auto, home, motorcycle, boat, RV, commercial, and other personal and business insurance through direct channels and independent agents.
Telephone
Customer Service (24/7) : (888) 671-4405
Mailing address
300 North Commons Blvd. Mayfield Village, OH 44143
Phone support: Customer service (888) 671-4405; Spanish (833) 951-4271; Main line (855) 347-3939; Commercial (888) 240-9839; Fraud and identity theft (888) 288-0770
Usually between 1 to 30 minutes. Availability: General customer service is available 24 hours a day, 7 days a week. Commercial customer service is available Monday through Friday around the clock and Saturday and Sunday from 6:30 a.m. to 2 a.m. eastern time. Fraud reporting is available daily from 7 a.m. to 10 p.m. eastern time. Spanish-language customer service is available daily from 6 a.m. to midnight eastern time, and Spanish-language claims from 7 a.m. to 7:30 p.m. central time.
Email support
Progressive lists an average response time of 5 business days for general claim questions and 2 business days for roadside assistance and careers inquiries.
Live chat support
Live chat is available 24/7 through Progressive's Chat with Flo assistant on the contact page.
Social media
Progressive is active on Facebook, X, Instagram, YouTube, and TikTok. Response times can range from a few hours to 1 to 2 business days depending on the platform and the complexity of the inquiry.
Help center/FAQ
Progressive's help center/FAQ provides quick answers to common questions regarding insurance rates and savings, insurance basics, claims information, managing a policy, severe weather and catastrophes, and state-specific insurance questions.
Visit progressive.com, log in to your account, and navigate to your policy dashboard. From there you can make changes to coverage, add vehicles, update personal information, and access your ID cards.
Progressive customer service policies
Progressive's privacy policy is presented on a state-by-state basis covering all 50 states and the District of Columbia. It describes what personal information Progressive collects (including information from applications, claims, consumer reports, and connected vehicle and Snapshot devices), how that information is used and shared with affiliates and service providers, and the choices customers have to limit certain sharing. The Privacy Officer is Peter Albert, who can be contacted at The Progressive Group of Insurance Companies, 300 N Commons Blvd., Mayfield Village, OH 44143.
Progressive loyalty program
Progressive does not have a traditional loyalty or rewards program. The company offers a tenure-based discount called Continuous Insurance Discount, which rewards customers based on the length of time they have maintained continuous auto insurance coverage, including with a prior carrier. The amount varies based on how long you've been continuously insured, and the discount applies at your first policy renewal.
Frequently asked questions about Progressive
If you need to contact Progressive customer service, you have several options:
1. Online Chat: Visit the Progressive Contact Us page and start a chat with Flo, Progressive's virtual assistant. Chat is available anytime.
2. Phone: Call general customer service at (888) 671-4405, available 24/7. Progressive also lists (855) 347-3939 as its main "call us" number.
3. Mail: If you prefer traditional mail, write to the corporate headquarters:
The Progressive Corporation
300 North Commons Blvd.
Mayfield Village, Ohio 44143
Progressive doesn't publish a general customer service email address. Use the email form on its Contact Us page, which routes messages by topic.
You can cancel your Progressive insurance policy by following these steps:
Gather necessary information: Collect your policy number and any relevant details.
Contact progressive insurance: Call Progressive at (888) 671-4405 to initiate the cancellation process.
Communicate your intentions: Inform the representative that you want to cancel your insurance coverage.
Provide required information: Be prepared to share your policy number and the date you’d like your coverage to end.
Confirm cancellation details: Verify the cancellation date and any other relevant information.
Double-check the details provided by the representative and ensure everything is in order.
To get a refund from Progressive, follow these steps:
Contact Progressive: Call (888) 671-4405 to initiate the cancellation process. Inform them you want to cancel your insurance policy and request a refund.
Provide information: Be prepared to share your policy number and the reason for cancellation.
Cancellation date: Specify the date you’d like your coverage to end.
Review details: Verify the cancellation details provided by the representative.
Additional documents: Progressive may request additional documents related to your refund request.
Cancellation fee: Remember that Progressive may charge a cancellation fee, which will be deducted from the refund.
Remember to have another insurance policy before canceling your existing one, especially if you are required by law to maintain coverage.
Yes. You can chat with Flo, Progressive's virtual assistant, anytime on the Progressive Contact Us page. You can also call customer service 24/7 at (888) 671-4405. To report or ask about a claim, call (800) 776-4737.
You can also connect with Progressive on Facebook, X, Instagram, YouTube and TikTok.
If you need to change or modify your Progressive insurance policy, follow these steps:
Contact Progressive directly through its website or its customer service line.
When you contact Progressive, provide the necessary details regarding the changes you wish to make. This could include:
Adding a new vehicle to your policy.
Adjusting coverage limits.
Modifying deductibles.
Progressive doesn't list a separate international number. Its general customer service line is +1-888-671-4405, available 24/7. You can also use chat on the Progressive Contact Us page or call the corporate number, +1-440-461-5000.
To file a complaint with Progressive customer service, you have a few options:
1. Call: You can speak directly to a customer service representative by calling (888) 671-4405, available 24/7.
2. Chat online: Visit the Progressive Contact Us page and use the chat function. You can also use the email form on that page, which lists an average response time of five business days for claim questions.
3. Claims complaints: Progressive's investor relations site publishes a complaint procedure for claims-handling issues that routes complaints to the Progressive Claims Group at (800) 274-4641.
Call Progressive at (888) 671-4405 to begin a cancellation. Progressive notes that depending on state and timing, a cancellation fee may apply, and any unused premium you have paid in advance is typically refunded by the same payment method you used to pay. Make sure replacement coverage is in place before the cancellation date to avoid a lapse.
Forward the email to phishing@email.progressive.com. Progressive will confirm whether it is legitimate. For website or app security concerns, write to securityconcern@email.progressive.com. Progressive states it will attempt to respond to security reports within 10 business days.
Call Progressive's fraud line at (888) 288-0770, available daily 7 a.m. to 10 p.m. eastern time. You can also submit the fraud reporting form on the Contact Us page.
Progressive publishes the following average response times for inquiries submitted through its contact form: 5 business days for general claim questions and 2 business days for roadside assistance and careers inquiries. For time-sensitive matters, call (888) 671-4405. Phone support is available 24/7.
Snapshot is Progressive's optional usage-based insurance program. Participation is voluntary, and customers who opt in receive a personalized rate based on driving behavior captured by a plug-in device or the Progressive mobile app. Program rules, including how driving data may affect renewal rates, are described in the Snapshot terms and conditions.
You can report a claim 24/7 online through the Claims page, in the Progressive mobile app, or by calling (800) 776-4737 or (888) 671-4405. Progressive offers separate processes for auto claims and property claims. Catastrophe-related claims have a dedicated response process.
California residents can read Progressive's California Privacy Notice and submit access, deletion, correction or opt-out requests through its privacy request form. Residents of other states can review their state's privacy policy and opt-out rights on Progressive's privacy page. You can also write to Privacy Officer Peter Albert at The Progressive Group of Insurance Companies, 300 North Commons Blvd., Mayfield Village, OH 44143, or call (440) 461-5000.
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published December 12, 2015. Updated October 24, 2026.
