The Progressive Corporation is one of the largest providers of car insurance in the United States. The company also insures motorcycles, boats, RVs and commercial vehicles, and provides home insurance through select companies.
Responsiveness rating
What you need to know about Progressive
Progressive has a long record of customer service complaints going back more than a decade.
How to resolve a problem with Progressive
Like most communication service providers, Progressive normally likes to conduct customer service transactions by phone. This makes it difficult to establish a paper trail. This guide on how to solve a customer service problem will help you resolve most problems with [company]. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
6300 Wilson Mills Rd
Mayfield Village, OH 44143
https://www.progressive.com/
Phone Contacts
Main: (440) 461-5000
Customer Service: (855) 758-0630
Toll Free: (800) 776-4737
Fax: (877) 280-5587
Email Contacts
Social Media Contacts
Online chat (via their website) Monday through Friday between 5:00 a.m. and midnight EST.
Executive Contacts
Primary Contact
Geoffrey Souser
National Director of Customer Care
6300 Wilson Mills Rd
Mayfield Village, OH 44143
(440) 620-3030
[email protected]
Secondary Contact
John Murphy
Customer Relationship Management President
6300 Wilson Mills Rd
Mayfield Village, OH 44143
(440) 461-5000
[email protected]
Chief Executive
Tricia Griffith
6300 Wilson Mills Rd
Mayfield Village, OH 44143
(440) 395-2017
[email protected]
This contact was published on December 12, 2015 and updated on May 23, 2023.
