Progressive

The Progressive Corporation, headquartered in Mayfield Village, Ohio, sells auto, home, motorcycle, boat, RV, commercial, and other personal and business insurance through direct channels and independent agents.

Telephone
Customer Service : (855) 758-0630
Mailing address
6300 Wilson Mills Rd
Mayfield Village, OH 44143
Website
progressive.com/contact-us

What you need to know about Progressive

Progressive generally responds to customer service in a satisfactory manner.

How to resolve a problem with Progressive

Try self-service first

Use our proven resolution methods, or Progressive’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Progressive respond?

Phone supportCustomer service: Spanish: Sales: Fraud and identity theft:
Usually between 1 to 30 minutes.Availability: General customer service is available 24 hours a day, 7 days a week. Commercial customer service is available Monday through Friday around the clock and Saturday and Sunday from 6:30 a.m. to 2 a.m. eastern time. Fraud reporting is available daily from 7 a.m. to 10 p.m. eastern time. 
Email support
Progressive lists an average response time of 5 business days for general claim questions and 2 business days for roadside assistance and careers inquiries. 
Live chat support
Live chat is available 24/7 through Progressive's Chat with Flo assistant on the contact page.
Social media
Progressive is active on Facebook, X, Instagram, YouTube, and TikTok. Response times can range from a few hours to 1 to 2 business days depending on the platform and the complexity of the inquiry. 
Help center/FAQ
Progressive's help center/FAQ provides quick answers to common questions regarding insurance rates and savings, insurance basics, claims information, managing a policy, severe weather and catastrophes, and state-specific insurance questions.
Verified contacts

Progressive customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Jana Bell
Business Leader of Customer Relationship Management
Primary
Lori Niederst
Customer Relationship Management President
Secondary
John Murphy
Customer Relationship Management President
Chief Executive
Tricia Griffith
Chief Executive Officer

Progressive customer service policies

Progressive's privacy policy is presented on a state-by-state basis covering all 50 states and the District of Columbia. It describes what personal information Progressive collects (including information from applications, claims, consumer reports, and connected vehicle and Snapshot devices), how that information is used and shared with affiliates and service providers, and the choices customers have to limit certain sharing. The Privacy Officer is Peter Albert, who can be contacted at The Progressive Group of Insurance Companies, 300 N Commons Blvd., Mayfield Village, OH 44143. 

Progressive loyalty program

Progressive does not have a traditional loyalty or rewards program. The company offers a tenure-based discount called Continuous Insurance Discount, which rewards customers based on the length of time they have maintained continuous auto insurance coverage, including with a prior carrier. The size of the discount increases with the length of continuous coverage. 

Frequently asked questions about Progressive

If you need to contact Progressive customer service, you have several options: 1. Online Chat: Visit the Progressive Contact Us page and start a chat with a representative. They can assist you with various inquiries or concerns. 2. Phone: Call their customer service number at (855) 347-3939. They are available Monday through Friday from 8:00 a.m. to 5:00 p.m. 3. Mail: If you prefer traditional mail, write to them at their corporate headquarters: The Progressive Corporation 6300 Wilson Mills Rd. Mayfield Village, Ohio 44143
If you need to contact Progressive customer service via email, you can reach them at customerservice@progressive.com.
You can cancel your Progressive insurance policy by following these steps:
  1. Gather necessary information: Collect your policy number and any relevant details.
  2. Contact progressive insurance: Call Progressive at (866) 416-2003 to initiate the cancellation process.
  3. Communicate your intentions: Inform the representative that you want to cancel your insurance coverage.
  4. Provide required information: Be prepared to share your policy number and the date you’d like your coverage to end.
  5. Confirm cancellation details: Verify the cancellation date and any other relevant information.
Double-check the details provided by the representative and ensure everything is in order.
To get a refund from Progressive, follow these steps:
  1. Contact Progressive: Call (866) 416-2003 to initiate the cancellation process. Inform them you want to cancel your insurance policy and request a refund.
  2. Provide information: Be prepared to share your policy number and the reason for cancellation.
  3. Cancellation date: Specify the date you’d like your coverage to end.
  4. Review details: Verify the cancellation details provided by the representative.
  5. Additional documents: Progressive may request additional documents related to your refund request.
  6. Cancellation fee: Remember that Progressive may charge a cancellation fee, which will be deducted from the refund.
Remember to have another insurance policy before canceling your existing one, especially if you are required by law to maintain coverage.
You can get assistance via chat on its website. Additionally, you can reach out to Progressive by phoning it on (800) 776-­4737, or social media channels. If you prefer chatting, visit their website and start a chat session with a representative. You can also connect with Progressive on social media platforms like Facebook, YouTube, Lifelanes, and Instagram for more options.
If you need to change or modify your Progressive insurance policy, follow these steps:
  1. Contact Progressive directly through its website or its customer service line.
  2. When you contact Progressive, provide the necessary details regarding the changes you wish to make. This could include:
    • Adding a new vehicle to your policy.
    • Adjusting coverage limits.
    • Modifying deductibles.
If you’re an international customer and need to contact Progressive customer service, you can reach them at +1-888-671-4405.
To file a complaint with Progressive customer service, you have a few options: 1. Call: You can speak directly to a customer service representative by calling (888) 671-4405. They are available to assist you with any issues or concerns. 2. Chat online: Visit Progressive’s website and use the chat function to communicate with a representative. They can guide you through the process and address your complaint. 3. Email: You can also email your complaint to consumeraffairs@progressiveintl.com.
Call Progressive at (888) 671-4405 to begin a cancellation. Progressive notes that depending on state and timing, a cancellation fee may apply, and any unused premium you have paid in advance is typically refunded by the same payment method you used to pay. Make sure replacement coverage is in place before the cancellation date to avoid a lapse. 
Forward the email to phishing@email.progressive.com. Progressive will confirm whether it is legitimate. For website or app security concerns, write to securityconcern@email.progressive.com. Progressive states it will attempt to respond to security reports within 10 business days.
Call Progressive's fraud line at (888) 288-0770, available daily 7 a.m. to 10 p.m. eastern time. You can also submit the fraud reporting form on the Contact Us page.
Progressive publishes the following average response times for inquiries submitted through its contact form: 5 business days for general claim questions and 2 business days for roadside assistance and careers inquiries. For time-sensitive matters, call (888) 671-4405 — phone support is available 24/7.
Snapshot is Progressive's optional usage-based insurance program. Participation is voluntary, and customers who opt in receive a personalized rate based on driving behavior captured by a plug-in device or the Progressive mobile app. Program rules, including how driving data may affect renewal rates, are described in the Snapshot terms and conditions. 
You can report a claim 24/7 online through the Claims page, in the Progressive mobile app, or by calling (888) 671-4405. Progressive offers separate processes for auto claims and property claims. Catastrophe-related claims have a dedicated response process.
Visit Progressive's Privacy Data Request page to request access, correction, or deletion of personal information, or — in eligible states — to opt out of the sale or sharing of personal information. You can also write to Privacy Officer Peter Albert at The Progressive Group of Insurance Companies, 300 N Commons Blvd., Mayfield Village, OH 44143, or call (440) 461-5000. 

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