Pay Later Travel Customer Service Contacts

Pay Later Travel is an online travel booking agency based in Sydney.

How to reach a person at Pay Later Travel

Pay Later Travel Responsiveness rating


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What you need to know about Pay Later Travel

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Pay Later Travel

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Pay Later Travel mailing address

100 Harris St
Pyrmont, New South Wales 2009

Pay Later Travel executive customer service contacts

Primary Contact
Cara Davies
Head of Product
100 Harris St
Pyrmont, New South Wales, Australia 2009


Secondary Contact
Farouk Ismail
100 Harris St
Pyrmont, New South Wales, Australia 2009


Chief Executive
Yannick Darma
100 Harris St
Pyrmont, New South Wales 2009


Frequently asked questions about Pay Later Travel

How can I contact Pay Later Travel customer service?

How does the Pay Later Travel payment plan work?

Pay Later Travel offers payment plans that allow you to spread the cost of your trip over several months. Specific terms, such as the number of installments and interest rates, can vary based on the package and your creditworthiness.

What types of trips can I book with Pay Later Travel?

You can book various types of trips, including vacation packages, flights, hotels, cruises, and car rentals. The availability of payment plans may depend on the type of booking.

How do I make payments on my Pay Later Travel plan?

Payments can typically be made online through your account on the Pay Later Travel website. They may also offer options to pay by phone or set up automatic payments.

What is the cancellation policy for trips booked with Pay Later Travel?

Cancellation policies vary depending on the specific terms of your booking and the service providers (airlines, hotels, etc.). Review your booking details for specific cancellation terms or contact customer service for assistance.

Can I modify my booking after it has been made?

Modifications to your booking, such as changing dates or destinations, depend on the policies of the service providers and the terms of your payment plan. Contact Pay Later Travel customer service to discuss your options.

What should I do if I miss a payment?

During the booking process on the Pay Later Travel website, you will have the option to apply for a payment plan. You may need to provide personal and financial information for a credit check.

How can I check the status of my booking and payments?

You can check the status of your booking and payments by logging into your account on the Pay Later Travel website. You will find details of your booking, payment schedule, and any outstanding balances.

Is there a minimum credit score required to use Pay Later Travel?

Eligibility for payment plans can depend on a credit check, and specific credit score requirements may vary. Contact Pay Later Travel or refer to its application process for more information.

How to get professional help with your Pay Later Travel problem

If you need help with Pay Later Travel, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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