Lo & Sons is a travel and lifestyle bag and accessories brand.
Lo & Sons Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Lo & Sons
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Lo & Sons
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Lo & Sons mailing address
45 Main St
Suite 538
Brooklyn, NY 11201
Lo & Sons executive customer service contacts
Primary Contact
Alix Malarky
Customer Experience Manager
45 Main St
Suite 538
Brooklyn, NY 11201
Alix.Malarky@loandsons.com
Secondary Contact
Marissa Carpenter
Vice President, Customer Service
45 Main St
Suite 538
Brooklyn, NY 11201
Marissa.Carpenter@loandsons.com
Chief Executive
Helen Lo
45 Main St
Suite 538
Brooklyn, NY 11201
helen.lo@loandsons.com
How can I contact Lo & Sons customer service?
Call (646) 838-0807 or email support@loandsons.com.
When can I contact Lo & Sons customer service?
Monday to Friday, 8 a.m. to 8 p.m., Saturday and Sunday 9 a.m. to 6 p.m. (all times Eastern).
Does Lo & Sons have an online contact form?
Yes, you can find the online contact form here.
What is the return policy?
Lo & Sons accepts returns within 30 days of delivery for a refund. Items must be unused and in the original packaging.
How long does shipping take?
Standard shipping within the U.S. typically takes 5-7 business days. Expedited shipping options are also available at checkout.
How to get professional help with your Lo & Sons problem
If you need help with Lo & Sons, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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