Lo & Sons
Lo & Sons is a travel and lifestyle bag and accessories brand.
What you need to know about Lo & Sons
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Lo & Sons
Try self-service first
Use our proven resolution methods.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
Verified contacts
Lo & Sons customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Primary
Alix Malarky
Customer Experience Manager
Secondary
Marissa Carpenter
Vice President, Customer Service
Frequently asked questions about Lo & Sons
Call (646) 838-0807 or email support@loandsons.com.
Monday to Friday, 8 a.m. to 8 p.m., Saturday and Sunday 9 a.m. to 6 p.m. (all times Eastern).
Yes, you can find the online contact form here.
Lo & Sons accepts returns within 30 days of delivery for a refund. Items must be unused and in the original packaging.
Standard shipping within the U.S. typically takes 5-7 business days. Expedited shipping options are also available at checkout.
Outdated info? Report it here
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published August 19, 2024. Updated October 7, 2024.