LG - Elliott Report

LG Electronics USA is the North American subsidiary of LG Electronics, a global manufacturer of home appliances, consumer electronics, and mobile communications and vehicle components.

Responsiveness rating

4/5

LG Corporation almost always responds to customer feedback or third parties. Executives do not try to hide from customers and welcome direct customer feedback, often getting directly involved in a resolution. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about LG

LG is usually responsive to customer issues. Always email the primary and secondary contact before emailing the CEO. We have had some seemingly intractable cases involving LG recently, including this one involving an LG stove that wouldn't work.

How to resolve a problem with LG

LG Electronics recommends connecting with them via Facebook or Twitter using the tag @LGUSSupport. To expedite the handling of your case, send a private message including your name, phone number, address, email, model and serial number, include #Elliott in your message, and a brief description of the issue so that they can research and explore all options for you.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.