L.L. Bean is a privately held retailer, providing a wide range of apparel and accessories, outdoor products and equipment, and luggage and accessories.
How to reach a person at L. L. Bean
Main: (207) 552-2000
Customer service: (800) 341-4341
Toll Free: (800) 554-4071
L. L. Bean Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about L. L. Bean
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with L. L. Bean
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
L. L. Bean mailing address
15 Casco St
Freeport, ME 04033-0002
L. L. Bean executive customer service contacts
Primary Contact
Raina Maxwell
Vice President, Customer Satisfaction
15 Casco St
Freeport, ME 04033-0002
rmaxwell@llbean.com
(800) 221-4221
Secondary Contact
Greg Elder
Chief Retail Officer
15 Casco St
Freeport, ME 04033-0002
gelder@llbean.com
Chief Executive
Stephen Smith
15 Casco St
Freeport, ME 04033-0002
ssmith@llbean.com
(800) 221-4221
How can I contact L.L. Bean customer service?
Call (800) 341-4341 or email customerservice@llbean.com.
Does L.L. Bean have an online contact form?
Yes, you can find the online contact form here.
What is L.L. Bean's return policy?
L.L. Bean has a satisfaction guarantee, allowing returns within one year of purchase for any reason. After one year, they will consider returns for items that are defective due to manufacturing issues.
How can I return or exchange an item?
Customers can return or exchange items by mail or in-store. To return by mail, you can use the prepaid return label included in your shipment or generate one online through your L.L. Bean account. For in-store returns, simply take the item along with the proof of purchase to any L.L. Bean retail store.
What should I do if I receive a damaged or defective item?
Contact L.L. Bean customer service as soon as possible. They will typically provide instructions for returning the item and send a replacement. Call (800) 341-4341 or email customerservice@llbean.com.
How can I track my order?
You can track your order through the L.L. Bean website by logging into your account and viewing your order history, or by entering the tracking number provided in your shipping confirmation email.
What payment methods does L.L. Bean accept?
L.L. Bean accepts major credit cards (Visa, MasterCard, American Express, Discover), L.L. Bean gift cards, PayPal, and Apple Pay for online purchases.
Does L.L. Bean offer price adjustments?
L.L. Bean offers price adjustments within 10 days of purchase if the item you bought goes on sale. You need to contact customer service with your order details to request the adjustment. Call (800) 341-4341 or email customerservice@llbean.com.
How to get professional help with your L. L. Bean problem
If you need help with L. L. Bean, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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