L.L. Bean is a privately held retailer, providing a wide range of apparel and accessories, outdoor products and equipment, and luggage and accessories.
L.L. Bean has a satisfaction guarantee, allowing returns within one year of purchase for any reason. After one year, they will consider returns for items that are defective due to manufacturing issues.
Customers can return or exchange items by mail or in-store. To return by mail, you can use the prepaid return label included in your shipment or generate one online through your L.L. Bean account. For in-store returns, simply take the item along with the proof of purchase to any L.L. Bean retail store.
Contact L.L. Bean customer service as soon as possible. They will typically provide instructions for returning the item and send a replacement. Call (800) 341-4341 or email customerservice@llbean.com.
You can track your order through the L.L. Bean website by logging into your account and viewing your order history, or by entering the tracking number provided in your shipping confirmation email.
L.L. Bean accepts major credit cards (Visa, MasterCard, American Express, Discover), L.L. Bean gift cards, PayPal, and Apple Pay for online purchases.
L.L. Bean offers price adjustments within 10 days of purchase if the item you bought goes on sale. You need to contact customer service with your order details to request the adjustment. Call (800) 341-4341 or email customerservice@llbean.com.
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published June 9, 2017. Updated April 14, 2026.
