JetBlue Airways Customer Service Contacts

JetBlue Airways is a discount airline that operates from airports in the U.S. and internationally.

How to reach a person at JetBlue Airways

Toll Free: (800) 538-2583

JetBlue Airways Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about JetBlue Airways

Not so long ago, JetBlue Airways set the standard for customer service. But lately, the carrier has lost its standing amid complaints about delays, high fees, and inflexible policies. JetBlue has quite a case file, most recently with a scammy phone number. There are also issues with flight cancellations and ticketing problems.

How to resolve a problem with JetBlue Airways

JetBlue is more responsive than other discount or “ultra low fare” airlines. Here’s our guide to booking an airline ticket and our tips for getting an airline to waive its rules.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

JetBlue Airways’ mailing address

27-01 Queens Plaza North
Long Island City, NY 11101

JetBlue Airways’ social media channels


JetBlue Airways’ executive customer service contacts

Primary Contact
Shelly Griessel
VP Customer Support
27-01 Queens Plaza North
Long Island City, NY 11101
[email protected]

Secondary Contact
Jon Koelling
Director, Customer Support
27-01 Queens Plaza North
Long Island City, NY 11101
[email protected]

Chief Executive
Joanna Geraghty
27-01 Queens Plaza North
Long Island City, NY 11101
[email protected]

Frequently asked questions about JetBlue

Does JetBlue have a live chat option?

Yes, JetBlue offers online chat support on their website. To start a chat, simply click on the button in the lower right corner of the Contact Us page.

What are the customer service operating hours?

Customer service is available 24/7 via its online chat support.

What is Jetblue’s customer service telephone number?

Dial 1-800-JETBLUE, or (800) 538-2583.

How can I contact JetBlue if I am an international caller?

If you need to modify your flight booking or have other inquiries, contact JetBlue customer service with an online chat message. Flights booked or modified by phone or through chat may be subject to a $25 fee per person on the reservation.

How to get professional help with your JetBlue Airways problem

If you need help with JetBlue Airways, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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