JetBlue Airways Customer Service Contacts

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JetBlue Airways is a discount airline that operates from focus cities in New York, Boston, Fort Lauderdale-Hollywood, Los Angeles/Long Beach, Orlando and San Juan.

Responsiveness rating

rating
3/5

What you need to know about JetBlue Airways

Not so long ago, JetBlue Airways set the standard for customer service. But after its proposed merger with Spirit Airways, the carrier has lost its standing amid complaints about delays, high fees, and inflexible policies. It seems JetBlue wants to take on the worst qualities of Spirit -- and it is succeeding. JetBlue has quite a case file, most recently with a scammy phone number. There are also issues with flight cancellations and ticketing problems.

How to handle a problem with JetBlue Airways

Even with the current service lapses, JetBlue is more responsive than other discount or "ultra low fare" airlines. Here's our guide to booking an airline ticket and our tips for getting an airline to waive its rules.

Address

27-01 Queens Plaza North
Long Island City, NY 11101
https://www.jetblue.com/


Phone Contacts

Toll Free: (800) 538-2583

How to get through to an operator: press “0.”


Social Media Contacts

Facebook
Twitter


Executive Contacts

Primary Contact
Shelly Griessel
Managing Director Customer Support
27-01 Queens Plaza North
Long Island City
, NY 11101
[email protected]

Secondary Contact
Jon Koelling
Director, Customer Support
27-01 Queens Plaza North
Long Island City, NY 11101
[email protected]

Chief Executive
Joanna Geraghty
CEO
27-01 Queens Plaza North
Long Island City, NY
11101
[email protected]


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