JetBlue Airways Customer Service Contacts

JetBlue Airways is a discount airline that operates from focus cities in New York, Boston, Fort Lauderdale-Hollywood, Los Angeles/Long Beach, Orlando and San Juan.

Responsiveness rating

3/5

JetBlue Airways often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about JetBlue Airways

Not so long ago, JetBlue Airways set the standard for customer service. But after its proposed merger with Spirit Airways, the carrier has lost its standing amid complaints about delays, high fees, and inflexible policies. It seems JetBlue wants to take on the worst qualities of Spirit -- and it is succeeding. JetBlue has quite a case file, most recently with a scammy phone number. There are also issues with flight cancellations and ticketing problems.

How to handle a problem with JetBlue Airways

Even with the current service lapses, JetBlue is more responsive than other discount or "ultra low fare" airlines. Here's our guide to booking an airline ticket and our tips for getting an airline to waive its rules.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.