JetBlue Airways

JetBlue Airways Corporation (JetBlue) was founded in 2000 with focus cities in New York, Boston, Fort Lauderdale-Hollywood Los Angeles/Long Beach, Orlando and San Juan. It flies to about 100 cities and has a fleet of c 253 Total Aircraft.

Customer Relations

PO Box 17435
Salt Lake City, UT 84117-0435
(801) 365-2470

27-01 Queens Plaza North
Long Island, NY 11101
http://www.jetblue.com

Phone Contacts

Main: (718) 709-3089
Customer Service: (801) 365-2401
Toll Free: (800) 538-2583

How to get through to an operator: press “0.”

Customer Service Resources

Contract of carriage
Customer bill of rights
Email form

 

A JetBlue insider notes: “We are all best reached through our email management software by emailing DearJetBlue@jetblue.com.”

Another good email address is CustomerRecovery@jetblue.com or (801) 365-2401.

Executive Contacts

Primary Contact
Cris Palauni
Manager, Customer Support
27-01 Queens Plaza North
Long Island, NY 11101
cris.palauni@jetblue.com

Secondary Contact
Shauntel Lizzarazo
Director Customer Experience
27-01 Queens Plaza North
Long Island, NY 11101
shauntel.lizzarazo@jetblue.com

Ian Deason
Senior Vice President, Customer Experience
27-01 Queens Plaza North
Long Island, NY 11101
Ian.Deason@jetblue.com

Chief Executive
Robin Hayes
CEO
27-01 Queens Plaza North
Long Island, NY 11101
robin.hayes@jetblue.com

Last updated: March 21, 2019.

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