JetBlue’s customer service reputation trends toward the extremes. It’s either really good, with friendly flight attendants, superior onboard amenities, generous legroom and many other customer-friendly practices. Or it’s really bad (think passengers stranded on the tarmac during an ice storm or grandmothers being threatened with arrest for videotaping other passengers). More often than not, though, JetBlue does right. Hopefully you won’t have to use these names.
Customer Relations
PO Box 17435
Salt Lake City, UT 84117-0435
(801) 365-2470
27-01 Queens Plaza North
Long Island, NY 11101
http://www.jetblue.com
Phone Contacts
Main: (718) 286-7900
Toll Free: (800) 538-2583
How to get through to an operator: press “0.”
Customer Service Resources
Contract of carriage
Customer bill of rights
Email form
A JetBlue insider notes: “We are all best reached through our email management software by emailing DearJetBlue@jetblue.com.”
Another good email address is CustomerRecovery@jetblue.com or (801) 365-2401.
Executive Contacts
Primary Contact
Meredyth Powell
Manager, Customer Support
27-01 Queens Plaza North
Long Island, NY 11101
(801) 449-2356
Meredyth.Powell@jetblue.com
Secondary Contact
Danny Cox
Director, Customer Support
27-01 Queens Plaza North
Long Island, NY 11101
(801) 449-2935
Danny.Cox@jetblue.com
Chief Executive
Robin Hayes
CEO
27-01 Queens Plaza North
Long Island, NY 11101
(718) 286-7900
robin.hayes@jetblue.com
What others have to say about JetBlue Airways
Aviation Consumer Protection Division Air Travel Consumer Report
Consumeraffairs.com
Epinions.com
Researched by John Galbraith and filed under Airline.
Last updated: November 6, 2017.