ITA Airways Customer Service Contacts

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ITA Airways is the flag carrier of Italy. It is owned by the government of Italy via the Ministry of Economy and Finance and was founded in 2020 as bankrupt Alitalia’s successor. The airline flies to over 70 scheduled domestic and is part of the SkyTeam alliance.

Responsiveness rating

rating
3/5

What you need to know about ITA Airways

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with ITA Airways

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Address

2100 NW
42nd Avenue
Miami, FL 33142


Phone Contacts

Customer Service: (866) 725-7077
Toll Free: (877) 793-1717
International: +39 06 85960020

800 936090 (Italy – Web and special assistance)
893 49049* (Italy – reservations and purchases)


Email Contacts

[email protected]

For lost luggage:

Mail to [email protected]
Fax:  +39 06 65433114


Executive Contacts

Primary Contact
Mirko Albanese
Contact Center Customer Operations Head
2100 NW
42nd Avenue
Miami, FL 33142
+39 366 962 2857
[email protected]

Anna Marchi
Chief Customer Operations Officer
[email protected]
+39 685960020

Secondary Contact
Pietro Caldaroni
Institutional Affairs
2100 NW
42nd Avenue
Miami, FL 33142
+39 366 620 0325
[email protected]

Emiliana Limosani
Chief Commercial Officer
2100 NW
42nd Avenue
Miami, FL 33142
+39 685960020
[email protected]

Chief Executive
Antonino Turrichi
Chief Executive Officer
2100 NW
42nd Avenue
Miami, FL 33142
+39 685960020


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