ITA Airways is the flag carrier of Italy. It is owned by the government of Italy via the Ministry of Economy and Finance and was founded in 2020 as bankrupt Alitalia’s successor.
ITA Airways Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about ITA Airways
We get few complaints about ITA Airways. The recent case involved it losing a customer’s luggage and not paying for it.
How to resolve a problem with ITA Airways
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
ITA Airways mailing address
2100 NW
42nd Avenue
Miami, FL 33142
ITA Airways executive customer service contacts
Primary Contact
Mirko Albanese
Contact Center Customer Operations Head
2100 NW 42nd Avenue
Miami, FL 33142
mirko.albanese@ita-airways.com
Anna Marchi
Chief Customer Operations Officer
2100 NW 42nd Avenue
Miami, FL 33142
anna.marchi@ita-airways.com
Secondary Contact
Pietro Caldaroni
Institutional Affairs
2100 NW 42nd Avenue
Miami, FL 33142
pietro.caldaroni@ita-airways.com
Emiliana Limosani
Chief Commercial Officer
2100 NW 42nd Avenue
Miami, FL 33142
emiliana.limosani@ita-airways.com
+39 685960020
Chief Executive
Antonino Turrichi
2100 NW 42nd Avenue
Miami, FL 33142
How can I contact ITA Airways customer service?
Call (866) 725-7077 or email specialassistance@ita-airways.com.
What is the international telephone number for ITA Airways?
Call +39-06-8596-0020.
What is the telephone number for lost baggage?
Call +39-06-65433114 or email bif@ita-airways.com.
How to get professional help with your ITA Airways problem
If you need help with ITA Airways, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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