IKEA provides an extensive selection of home furnishing goods.
IKEA (USA) Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about IKEA
IKEA is highly responsive to customer service issues. From time to time, a problem will fall between the cracks.
How to resolve a problem with IKEA
Our guide to resolving any customer service problem will help you with your Ikea problem. Please contact our advocacy team directly if Ikea won’t help you.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
IKEA mailing address
420 Alan Wood Road
Conshohocken, PA 19428
IKEA executive customer service contacts
Primary Contact
Edward Moreno
Executive Vice President
420 Alan Wood Road
Conshohocken, PA 19428
Edward.Moreno@ikea.com
Secondary Contact
Henrik Elm
Core Business Supply Manager
420 Alan Wood Road
Conshohocken, PA 19428
Henrik.Elm@inter-ikea.com
Martin Van Dam
Chief Financial Officer
420 Alan Wood Road
Conshohocken, PA 19428
martin.vandam@inter-ikea.com
martin.van.dam@ikea.com
Chief Executive
Javier Quiñones
420 Alan Wood Road
Conshohocken, PA 19428
javier.quiñones@ikea.com
What is the toll free number for IKEA (USA)?
Call IKEA’s customer service at (888) 888-4532.
Does IKEA have a customer service desk?
Yes, there are customer service desks in IKEA stores where you can speak to a representative in person.
What is the email address of IKEA?
To get in touch with IKEA through email, you can send your message to feedback@ikea.se.
Who is the CEO of IKEA USA?
The CEO of IKEA USA, Javier Quiñones, also serves as the Chief Sustainability Officer.
What to do if my IKEA furniture is damaged?
If any of your IKEA furniture is damaged, you can contact its customer support center at (888) 888-4532.
How do I get a refund from IKEA?
To get a refund for an IKEA purchase, bring your receipt or order confirmation to an IKEA store. If you are unable to do so, you can call IKEA’s customer support center at (888) 888-4532 to report any missing or damaged items.
Does IKEA have a chatbot?
Yes, IKEA has a chatbot called Billie.
Can you order IKEA products online in US?
Yes, you can order IKEA products online in the United States through its official website.
Who owns IKEA?
IKEA is owned by Ingka Group, a holding company based in the Netherlands. Ingka Group operates most IKEA stores globally. The Kamprad family, who founded IKEA, also hold a stake in the company.
How to get professional help with your IKEA (USA) problem
If you need help with IKEA (USA), you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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