IKEA (USA) Customer Service Contacts

Call IKEA’s customer service at (888) 888-4532.

Yes, there are customer service desks in IKEA stores where you can speak to a representative in person.

To get in touch with IKEA through email, you can send your message to feedback@ikea.se.

The CEO of IKEA USA, Javier Quiñones, also serves as the Chief Sustainability Officer.

If any of your IKEA furniture is damaged, you can contact its customer support center at (888) 888-4532.

To get a refund for an IKEA purchase, bring your receipt or order confirmation to an IKEA store. If you are unable to do so, you can call IKEA’s customer support center at (888) 888-4532 to report any missing or damaged items.

Yes, IKEA has a chatbot called Billie.

Yes, you can order IKEA products online in the United States through its official website.

IKEA is owned by Ingka Group, a holding company based in the Netherlands. Ingka Group operates most IKEA stores globally. The Kamprad family, who founded IKEA, also hold a stake in the company.

IKEA delivery in the USA typically takes between 2 to 7 business days, depending on your location and the availability of the items. For faster delivery, IKEA also offers same-day and next-day delivery in select cities. You can track your order status and delivery schedule through the IKEA website or the IKEA mobile app. If you choose to pick up your order from a nearby IKEA store, you can avoid delivery fees. Always check for specific delivery times and conditions when placing your order.

Yes, IKEA offers professional assembly services for furniture in the USA. After purchasing your items online or in-store, you can choose to have IKEA’s assembly experts set up your furniture at your convenience. The service is available for most of IKEA’s furniture products, and you can  schedule an assembly appointment through the IKEA website or mobile app. The cost of assembly depends on the type and number of items, so be sure to check the details when booking the service.