IKEA (USA) is a Swedish multinational company that designs and sells ready-to-assemble furniture, home accessories, and kitchen appliances. It offers a wide range of home goods.
IKEA (USA) Responsiveness rating
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What you need to know about IKEA (USA)
IKEA (USA) is highly responsive to customer service issues. From time to time, a problem will fall between the cracks.
- Response times for IKEA (USA)’s customer service can differ based on the contact method, inquiry volume, and the specific issue.
- Address an issue with IKEA (USA) using our insider guide or by reaching out to our executive contacts.
- IKEA (USA)’s customer service policies follow standard procedures. Below are our frequently asked questions about IKEA (USA).
IKEA (USA) customer service response times
IKEA (USA) customer service support response times can vary based on the method of contact, the volume of inquiries, and the complexity of the issue. Customers may experience longer wait times during peak hours, weekends, or promotional events. For quicker service, it’s recommended to reach out during off-peak times or use alternative support channels such as online chat or help center.
| Phone support | IKEA (USA)’s customer service phone support response times can vary depending on call volume, the time of day, and the complexity of the issue. Typically, customers may experience longer wait times during peak hours or promotional periods. Call customer service at (888) 888-4532. |
| Email support | IKEA (USA) does not offer direct email support. Instead, it provides a contact form on the website for customers to submit inquiries. Customers can also reach the company via phone or live chat for assistance. |
| Live chat | IKEA (USA)’s customer service live chat support response times can vary based on the volume of inquiries and the time of day. Typically, customers can expect quicker responses during non-peak hours, but wait times may increase during busy periods or promotional events. Using live chat is often one of the faster ways to get assistance. |
| Social media | IKEA (USA)’s customer service social media support response times can vary depending on the platform and the volume of inquiries. Generally, responses on social media may be faster during business hours, but wait times can increase during peak times or weekends. Social media channels are a good option for quick queries or updates on order statuses. Here’s how to reach IKEA (USA) via social media. |
| Help center/FAQ | IKEA (USA)’s customer service help center/FAQ support typically provides immediate responses, as it is an automated system with self-service options. However, for more complex issues, response times may vary if you need further assistance beyond the FAQs. The help center is a useful resource for quick answers to common questions or issues. |
How to resolve a problem with IKEA (USA)
Our guide to resolving any customer service problem will help you with your Ikea problem. Please contact our advocacy team directly if Ikea won’t help you.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.IKEA (USA) mailing address
420 Alan Wood Road
Conshohocken, PA 19428
IKEA (USA) loyalty program
IKEA (USA) has a loyalty program called IKEA Family. It offers members exclusive discounts, special offers, and additional benefits such as extended returns and free coffee or tea at the store café.
IKEA (USA) social media channels
IKEA (USA) executive customer service contacts
Primary Contact
Edward Moreno
Executive Vice President
420 Alan Wood Road
Conshohocken, PA 19428
edward.moreno@ikea.com
Secondary Contact
Javier Quiñones
CEO, CSO at Ikea, U.S.
420 Alan Wood Road
Conshohocken, PA 19428
javier.quinones@ikea.com
Chief Executive
Jesper Brodin
420 Alan Wood Road
Conshohocken, PA 19428
jesper.brodin@ikea.com
IKEA (USA) customer service policies
What are IKEA (USA)'s terms and conditions?
The terms and conditions of IKEA (USA) outline the rules for using its services, including product purchases, returns, and delivery policies.
What is IKEA (USA)'s privacy policy?
IKEA (USA) privacy policy explains how it collects, uses, and protects personal information when you interact with its website and services.
What is IKEA (USA)'s accessibility statement?
IKEA (USA) accessibility statement describes its commitment to making its website and stores accessible to all customers, including those with disabilities.
IKEA (USA) self-service links
How can I check my orders on the IKEA (USA) website?
Log in to your IKEA account and navigate to the “My Orders” section on the website.
How can I update my personal information on the IKEA (USA) website?
Log in to your IKEA account and navigate to the “Account Settings” section.
How can I get help with assembling my IKEA (USA) furniture?
Search for your product on the IKEA website or use the IKEA assembly service if available in your area.
What is the toll free number for IKEA (USA)?
Call IKEA’s customer service at (888) 888-4532.
Does IKEA have a customer service desk?
Yes, there are customer service desks in IKEA stores where a representative is available to assist in person.
What is the email address for IKEA in Sweden?
Email IKEA in Sweden at feedback@ikea.se. For IKEA (USA) customer service, use the contact form on the website or reach them via phone at (888) 888-4532 or live chat channels.
What to do if my IKEA furniture is damaged?
Call customer support at (888) 888-4532.
How do I get a refund from IKEA?
To get a refund, bring your receipt or order confirmation to an IKEA store. If you’re unable to do so, contact IKEA’s customer support at (888) 888-4532 for assistance.
Does IKEA have a chatbot?
Yes, IKEA has a chatbot called Billie.
Can you order IKEA products online in the US?
Yes, it is possible to order IKEA products online in the United States through its official website.
Who owns IKEA?
IKEA is owned by Ingka Group, a holding company based in the Netherlands. Ingka Group operates most IKEA stores globally. The Kamprad family, who founded IKEA, also hold a stake in the company.
How long does IKEA delivery take in the USA?
IKEA delivery in the USA typically takes 2 to 7 business days, depending on your location and item availability. Faster delivery options such as same-day or next-day are available in select cities. Track your order through the IKEA website or app.
Does IKEA offer assembly services for furniture in the USA?
Yes, IKEA offers assembly services for furniture in some locations in the USA. After purchasing, schedule an appointment for assembly through the IKEA website or app.
How to get professional help with your IKEA (USA) problem
If you need help with IKEA (USA), you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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