ICICI Bank

ICICI Bank is a private sector bank in India that provides various financial services, including retail and corporate banking.

Telephone

Main : +91-22-3366-7777

Fax :+91-22-2653-1122

customer.care@icicibank.com

Mailing address

ICICI Bank Tower, Near Chakli Circle
Old Padra Road, Vadodara 390007 Gujarat, India

Website

icicibank.com

What you need to know about ICICI Bank

ICICI Bank's customer service rating varies, with some customers praising its responsiveness and efficiency, while others cite issues like long wait times and unresolved complaints.

ICICI Bank's customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with ICICI Bank with our insider guide or through our executive contacts.
ICICI Bank's customer service policies are standard. Here are our frequently asked questions about ICICI Bank.

How to resolve a problem with ICICI Bank

Try self-service first

Use our proven resolution methods, or ICICI Bank’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does ICICI Bank respond?

Phone support

Typically, phone support may have wait times ranging from 5 to 15 minutes, depending on call volume. The time can be longer during peak hours or if the issue requires escalated support. Call +91-22-3366-7777.

Email support

ICICI Bank generally aims to respond within 24 to 48 hours for email inquiries. Complex issues might take longer to resolve. Email customer.care@icicibank.com.

Live chat

For live chat via ICICI’s website or mobile app, responses are usually quick, with initial replies often within 1 to 5 minutes. However, resolution times depend on the issue's complexity.

Social media support

ICICI Bank typically responds to queries on social media platforms such as X or Facebook within a few hours, but it can take longer depending on the volume of inquiries.

ATM and branch queries

For in-person queries at branches, customers usually get an immediate response from available staff. For issues requiring escalation, the resolution time may vary.

Verified contacts

ICICI Bank customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary

Pinky Modi

Head Process, Automation and Customer Service Branch Channel

pinky.modi@icicibank.com

Secondary

Astha Singh

Customer Service Manager

astha.singh.bakhshi@icicibank.com

Chief Executive

Sandeep Bakhshi

Chief Executive

sandeep.bakhshi@icicibank.com

ICICI Bank self-service links

You can block your ICICI Bank debit or credit card through the mobile app or by calling customer service.

ICICI Bank customer service policies

ICICI Bank's check collection policy allows customers to deposit checks for collection, either at branches or through services, with a time frame for clearance based on the location of the check and the type of account.

ICICI Bank loyalty program

ICICI Bank offers a loyalty program known as ICICI Bank Rewards. It is designed to reward customers for their banking activities, primarily through their credit card usage, but can also extend to other products and services.

Frequently asked questions about ICICI Bank

Call ICICI Bank customer service at +91-22-3366-7777 or email customer.care@icicibank.com.

You can track the status of your complaint through ICICI Bank’s customer service or by logging into the bank’s online portal. Call ICICI Bank customer service at +91-22-3366-7777 or email customer.care@icicibank.com.

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