ICICI Bank is a private sector bank in India that provides various financial services, including retail and corporate banking.
ICICI Bank Responsiveness rating
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What you need to know about ICICI Bank
ICICI Bank’s customer service rating varies, with some customers praising its responsiveness and efficiency, while others cite issues like long wait times and unresolved complaints.
- ICICI Bank’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with ICICI Bank with our insider guide or through our executive contacts.
- ICICI Bank’s customer service policies are standard. Here are our frequently asked questions about ICICI Bank.
ICICI Bank’s customer service response times
Response times can be affected by factors like time zone differences (for international customers), issue complexity, and current support volume.
- Phone support (+91-22-3366-7777): Typically, phone support may have wait times ranging from 5 to 15 minutes, depending on call volume. The time can be longer during peak hours or if the issue requires escalated support.
- Email support (customer.care@icicibank.com): ICICI Bank generally aims to respond within 24 to 48 hours for email inquiries. Complex issues might take longer to resolve.
- Live chat support: For live chat via ICICI’s website or mobile app, responses are usually quick, with initial replies often within 1 to 5 minutes. However, resolution times depend on the issue’s complexity.
- Social media support: ICICI Bank typically responds to queries on platforms like Twitter or Facebook within a few hours, but it can take longer depending on the volume of inquiries.
- ATM and branch queries: For in-person queries at branches, customers usually get an immediate response from available staff. For issues requiring escalation, the resolution time may vary.
How to resolve a problem with ICICI Bank
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
ICICI Bank mailing address
ICICI Bank Tower
Near Chakli Circle
Old Padra Road, Vadodara 390007 Gujarat, India
ICICI Bank loyalty program
ICICI Bank offers a loyalty program known as ICICI Bank Rewards. It is designed to reward customers for their banking activities, primarily through their credit card usage, but can also extend to other products and services.
ICICI Bank social media channels
ICICI Bank executive customer service contacts
Primary Contact
Pinky Modi
Head Process, Automation and Customer Service Branch Channel
ICICI Bank Tower
Old Padra Road
Guangzhou, Vadodara 390007 Gujarat, India
pinky.modi@icicibank.com
Secondary Contact
Astha Singh
Customer Service Manager
ICICI Bank Tower
Old Padra Road
Guangzhou, Vadodara 390007 Gujarat, India
astha.singh.bakhshi@icicibank.com
Chief Executive
Sandeep Bakhshi
ICICI Bank Tower
Old Padra Road
Guangzhou, Vadodara 390007 Gujarat, India
sandeep.bakhshi@icicibank.com
How can I contact ICICI Bank customer service?
Call ICICI Bank customer service at +91-22-3366-7777 or email customer.care@icicibank.com.
How do I resolve an issue with ICICI Bank?
Call ICICI Bank customer service at +91-22-3366-7777 or email customer.care@icicibank.com.
How can I track the status of my complaint with ICICI Bank?
You can track the status of your complaint through ICICI Bank’s customer service or by logging into the bank’s online portal. Call ICICI Bank customer service at +91-22-3366-7777 or email customer.care@icicibank.com.
How to get professional help with your ICICI Bank problem
If you need help with ICICI Bank, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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