Shein Customer Service Contacts

Shein does not provide a direct phone number for customer service inquiries. Most customer support interactions are handled online through the website or app.

To contact Shein customer service from the USA, you can follow these steps:

1. Through the Shein website or app:
   • Log in to your Shein account on the Shein website or app.
   • Navigate to the “Help & Support” or “Contact Us” section. This is typically found in the menu or at the bottom of the webpage.
   • Choose the option to contact customer service via live chat or email.
2. Direct contact information:
   • If you prefer direct contact, email Shein customer service at service@shein.com.
3. Social Media:
   • Shein also interacts with customers through social media platforms like Facebook and Twitter, where you can send direct messages for assistance.

Shein’s address is, 757 S. Alameda St., Suite 220, Los Angeles, CA 90021.

Shein’s customer service operates 24/7.

You can track your Shein order by logging into your account on the Shein website or app and navigating to the “My Orders” section. There, you’ll find tracking information for each order.

Shipping times with Shein can vary depending on your location and chosen shipping method. Typically, standard shipping may take 7-10 business days, while expedited shipping options are available for faster delivery.

Initiate the return process through your Shein account within the designated return period. You’ll receive instructions on how to package and send back the item.

Once Shein receives your returned item, it may take 7-10 business days for them to process the refund. The refund amount will be credited back to your original payment method.

Shein offers a variety of sizing options, and the sizing may differ from standard U.S. or UK sizes. It’s recommended to check each item’s specific size chart provided on the product page before making a purchase.

Shein offers a wide range of products at different price points. Quality can vary depending on the item and materials used. Reading customer reviews and checking product details can help gauge the quality of specific items.

You can update your Shein account information, including shipping address and payment details, by logging into your account on the Shein website or app and accessing the “Account Settings” section.

Shein accepts various payment methods, including credit/debit cards (Visa, MasterCard, American Express, Discover), PayPal, and Klarna for installment payments in some regions.

During checkout, you can enter a Shein coupon code in the designated field before completing your order. Make sure to check the terms and conditions of the coupon for any specific restrictions or expiration dates.

Yes, Shein offers student discounts through partnerships with student discount platforms like Student Beans. Eligible students can verify their status and receive a discount on their Shein purchases.

You can cancel or modify your order before it is shipped. Once your order has been shipped, changes cannot be made.

Shipping times depend on your location and the shipping method chosen. Standard shipping generally takes 7-15 business days, while express shipping can take 3-7 business days.

Shein is a global fast fashion retailer that offers a wide variety of clothing, accessories, and lifestyle products online.

Shein was founded by Chris Xu in 2008.

Shein is privately owned, with Chinese entrepreneur Chris Xu being a key figure in the ownership.

Shein is based in Singapore.

If your order hasn’t shipped yet, you may be able to update your shipping address:

Go to “my orders”, select the order, and check if there’s an option to update the address.

Once an order has shipped, the shipping address typically cannot be changed. You would need to wait for the package to arrive and then contact the carrier to arrange for redelivery or pickup (if they allow it).

Shein offers a points program where you can earn points by making purchases, writing reviews, or completing tasks in the app. Accumulated points can be redeemed for discounts on future orders.To join, simply create an account with Shein and start earning points for eligible activities.

Shein offers international shipping to many countries worldwide, allowing customers in a vast number of locations to place orders. While the exact list of countries can vary over time, as of now, Shein typically ships to the following regions and countries:

1. North America:
   • United States
   • Canada
   • Mexico
2. Europe:
   • United Kingdom
   • Germany
   • France
   • Spain
   • Italy
   • Netherlands
   • Poland
   • Ireland
   • Belgium
   • Austria
   • Sweden
   • Denmark
   • Norway
   • Portugal
   • Switzerland
   • Finland
   • Greece
   • Czech Republic
   • Hungary
   • Romania
   • and more.
3. Asia:
   • China
   • India
   • Japan
   • South Korea
   • Singapore
   • Thailand
   • Malaysia
   • Indonesia
   • Vietnam
   • Philippines
   • and others.
4. Middle East:
   • United Arab Emirates (UAE)
   • Saudi Arabia
   • Qatar
   • Kuwait
   • Bahrain
   • Oman
   • Israel
5. South America:
   • Brazil
   • Argentina
   • Chile
   • Colombia
   • Peru
6. Oceania:
   • Australia
   • New Zealand
7. Africa:
   • South Africa
   • Egypt
   • Morocco
   • Nigeria
   • and some other select countries.

Shipping methods and times: Delivery times can vary by country and shipping method. Standard international shipping can take a few weeks, while express options are available for faster delivery.

Customs and Import Duties: In some countries, customs duties or import taxes may apply to international shipments. Shein usually informs customers about any applicable duties during checkout.

Local Availability: While Shein ships globally, availability of certain products may depend on your region.

To check if Shein delivers to your country specifically and to find out more about shipping fees and delivery times, it’s best to visit Shein’s website and enter your shipping address at checkout.

1. 1. Via the Shein app:

      • • Open the Shein app on your mobile device.
      • • Look for the “Community” tab (usually located at the bottom of the screen or in the menu).
      • • In the community section, you can interact with other users, view reviews, and participate in discussions.

1. 1. On the Shein website:

      • • Go to Shein’s official website.
      • • Scroll to the bottom of the homepage or access the “Community” tab (this might appear in the website’s main navigation or footer depending on the version).
      • • Explore user reviews, posts, and discussions.

1. 1. Social media and other platforms:

      • • Shein also maintains a presence on platforms like Instagram, TikTok, and Facebook, where it engages with customers through community challenges, giveaways, and other events.