Google is an American multinational technology company headquartered in Mountain View, Calif. It specializes in internet-related services and products. Google’s products and services include search, online advertising, cloud computing, software, and hardware.
Google Responsiveness rating
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What you need to know about Google
The company responds to most customer complaints in a satisfactory manner.
- Google’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Google with our insider guide or through its executive contacts.
- Google’s customer service policies are standard. Here are our frequently asked questions about Google.
Google customer service response times
Google’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support (650) 253-0000 | Google does not provide a general customer service phone number. Support is provided through the Google help center, product-specific help pages and community forums. The corporate headquarters phone number is listed, but it is not intended for customer service inquiries. |
| Email support | Google does not provide a direct customer service email address on its website. However, the company offers product-specific online contact forms for inquiries. Some options include: – Google Workspace or Gmail for Business; – Google Ads; – YouTube support (for creators); – Pixel or other hardware; For general inquiries, visit the main Google help center. |
| Live chat | Google offers live chat support only for certain products and paid services, such as Google Ads, Google Workspace, and select hardware or YouTube accounts. General users are directed to help articles, forums, and product-specific online forms for support. |
| Social media | Google is active on social media platforms such as Facebook, X, LinkedIn, Instagram and YouTube. |
| Help center/FAQ | Google’s help center/FAQ provides quick answers to common questions regarding its products and services, including search, Gmail, Google Ads, YouTube, Google Workspace and hardware devices. |
How to resolve a problem with Google
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Google mailing address
1600 Amphitheatre Pkwy
Mountain View, CA 94043
Google loyalty program
Google does not have a loyalty program.
Google social media channels
Google executive customer service contacts
Primary Contact
Jennifer Holland
Senior Director
1600 Amphitheatre Pkwy
Mountain View, CA 94043
jholland@google.com
Secondary Contact
Philipp Schindler
Senior Vice President and Chief Business Officer
1600 Amphitheatre Pkwy
Mountain View, CA 94043
philipps@google.com
Chief Executive
Sundar Pichai
1600 Amphitheatre Pkwy
Mountain View, CA 94043
sundar@google.com
Google customer service policies
What is Google's privacy policy?
Google’s privacy policy explains how the company collects, uses, and protects personal information. It outlines how data are used to provide and improve services, personalize content and ads, and for security and operational purposes.
What are Google's terms of use?
Google’s terms of use outline the conditions for using the company’s services, including account creation and management, user responsibilities and the handling of personal information.
What is Google's accessibility statement?
Google’s accessibility statement explains the steps the company takes to make its products, services, and websites accessible to all users, including people with disabilities.
Google self-service links
How do I manage my Google account settings?
Visit the website, log into your account and navigate to “Google Account settings” to update your preferences, privacy and security settings.
How can I delete my Google account?
Visit the website, log into your account and navigate to “Delete your Google Account” to follow the instructions for permanently removing your account.
How do I manage my Google privacy settings?
Visit the website, log into your account and navigate to “Privacy & Personalization” to review and adjust your privacy settings.
What is the relationship between Google and Alphabet Inc.?
Alphabet Inc. is the parent company of Google, which is a wholly owned subsidiary.
How can I contact Google customer service?
Google does not provide a general customer service phone number or email. Support is handled through the Google help center and product-specific online forms, with live chat available for certain paid services such as Google Ads, Google Workspace and select hardware.
What is the connection between Google and Fitbit?
Fitbit, which Google acquired in 2021, is part of Google’s hardware division.
How to get professional help with your Google problem
If you need help with Google, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of Google?
Submit your review | |
Horrible customer service. Im visually impaired and cant talk to anyone.
I can't get support from Google at all, I'm badly hacked. Every time that I want to get into my accounts Google said that I am offline and it is not true. I'm fully connected
