Frontier Airlines

Frontier Airlines is a Denver-based ultra-low-cost carrier serving roughly 120 destinations across the United States, Mexico, Central America, and the Caribbean. Frontier announced and began introducing First Class seating between late 2025 and early 2026, bringing premium comfort at its signature low fares.

Telephone
Customer service : (602) 333-5925
Mailing address
Frontier Airlines headquarters, 4545 Airport Way
Denver, CO 80239
Website
flyfrontier.com

What you need to know about Frontier Airlines

We receive frequent complaints about Frontier. Here's a passenger who waited a year for a refund. Frontier has also been strict about carry-on luggage. Here's a recent case in which it charged one of our readers twice for the same carry-on bag. Another case involved a passenger who was kicked off a flight. Frontier was also slow to process a refund for this passenger.

How to resolve a problem with Frontier Airlines

Try self-service first

Use our proven resolution methods, or Frontier Airlines’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Frontier Airlines respond?

Phone support
Frontier Airlines has historically deprioritized phone support to cut costs, so it's best reserved for genuine emergencies such as same-day cancellations or significant disruptions.

Call (602) 333-5925.
Email support
Frontier Airlines does not offer customer-service email. Written inquiries are handled through its online contact form and live chat.
Live chat support
Live chat support is the fastest staffed channel and is available around the clock through Frontier's app and website. The bot handles common requests immediately, and although escalation to a human agent is slower, it is still faster than phone support on most days.
Social media
Frontier Airlines is available on social media platforms such as Facebook and LinkedIn.

Access Frontier Airlines' social media accounts here.
Help center/FAQ
Use the Help center for anything policy-related (bag fees, seat upgrades, cancellation rules). It covers most common questions instantly.
Verified contacts

Frontier Airlines customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Jonathan Shamo
Director of Customer Advocacy
Secondary
Miki James
Supervisor Customer Advocacy
Chief Executive Officer
James G. Dempsey
President and CEO

Frontier Airlines customer service policies

Frontier collects personal information you submit through its website, Customer Care services, emails, and other communications in order to process bookings and provide services. This data may be shared with third parties for marketing purposes and used to serve targeted advertising across other platforms. By using the site, you agree to these terms. Read the full policy here: flyfrontier.com/legal/privacy-policy.

Frontier Airlines loyalty program

Frontier Airlines offers a free loyalty program called Frontier Miles. Members earn redeemable miles on every dollar spent — usable toward flights, bags, seat selection, priority boarding, and more — and separately accrue status points that determine elite tier. The program has four elite tiers: Silver, Gold, Platinum, and Diamond, with perks ranging from free carry-on bags, priority boarding, preferred seat selection, and complimentary premium seating upgrades at Gold level to companion travel benefits at Platinum and Diamond. Frontier also debuted First Class seating in early 2026, bringing premium comfort at the airline's signature low fares.

Frequently asked questions about Frontier Airlines

If the date of travel is at least seven days (168 hours) in the future, you may cancel a ticket for a full refund within 24 hours of purchase with no cancellation fee. For help, contact Frontier customer support via live chat, available 24/7.  
Yes. Frontier's customer service operates 24 hours a day.
You can contact Frontier Airlines through various channels: File a complaint: If needed, you can file a formal written complaint on the Frontier Airlines online form.
Frontier offers self-service tools for existing reservations. You can manage a booking, including rebooking and refund options, using the My Trip/Check-In tool on the Frontier website.
The best way to reach Frontier is through its contact us form. You can also send a letter to Frontier Airlines, Inc. Attn: Customer Relations PO Box 492085 Denver, CO 80249

Outdated info? Report it here