Flixbus is a European long-distance bus service that offers affordable travel options across various countries. It provides a convenient alternative to trains and planes with a network of routes connecting major cities and regions.
Flixbus Responsiveness rating
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What you need to know about contacting Flixbus
To contact FlixBus, here’s what you need to know:
- Customer service Phone: FlixBus provides support via the customer service phone number. The specific number may vary by country, but in the U.S., you can reach them at (855) 626-8585.
- Email support: You can email the customer service team at service@flixbus.com for inquiries or issues related to bookings.
- Website help center: FlixBus has an extensive Help center that provides answers to common questions related to bookings, cancellations, baggage policies, and more.
- Live chat: Available through the website or mobile app for real-time support.
- Mobile app: The FlixBus app allows customers to manage bookings, track buses, and access customer support.
- Social media: FlixBus is active on platforms like X, Facebook, and Instagram for customer inquiries and updates.
- In-person: For support or ticket issues, you can also visit the FlixBus counters at certain bus stations.
What you need to know about Flixbus response times
FlixBus response times can vary depending on the contact method:
- Phone support: Expect wait times of a few minutes, depending on call volume.
- Email: Typically responds within 24-48 hours.
- Live chat: Offers real-time support via the website or app.
- Social media: Responses on social media are usually within a few hours.
What you need to know about Flixbus
The company responds to most customer complaints in a satisfactory manner.
FlixBus is a budget-friendly, convenient travel option connecting cities across Europe, the U.S., and Canada. You can book tickets via the website or app, with paperless options available. Buses offer amenities like free Wi-Fi, power outlets, and restrooms. Luggage policies allow one carry-on and one checked bag, with additional baggage for a fee. Customer support is accessible via phone, email, live chat, and social media, with flexible ticket options for cancellations or changes. FlixBus emphasizes sustainability by using fuel-efficient buses. It’s a comfortable and eco-conscious way to travel affordably.
How to resolve a problem with Flixbus
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Flixbus mailing address
Birketweg 33
80639 Munich, Germany,
Flixbus loyalty program
Flixbus loyalty program allows travelers to earn points for the trips, which can later be redeemed for discounts or free rides.
Flixbus social media channels
Flixbus executive customer service contacts
Primary Contact
Yorck Benzino
Head of Operations US
Birketweg 33
80639 Munich, Germany,
Yorck.Benzino@flixbus.com
Secondary Contact
Pierre Gourdain
Senior Managing Director, US, Canada
Birketweg 33
80639 Munich, Germany
Pierre.Gourdain@flixbus.com
Chief Executive
Jochen Engert
Birketweg 33
80639 Munich, Germany
Engert@flixbus.com
Flixbus’ customer service policies
What is Flixbus' policy on ticket changes and cancellations?
The Flixbus’ policy on ticket changes and cancellations allows passengers to change or cancel the tickets up to 15 minutes before departure for a fee, depending on the fare type and route.
What is the baggage policy for Flixbus passengers?
The baggage policy allows each passenger is allowed one carry-on bag (up to 7 kg) and one checked bag (up to 20 kg), with additional bags subject to fees.
What is Flixbus' policy on traveling with pets?
The Flixbus’ pets policy allows small pets (under 8 kg) with prior booking, but only in carriers. Larger pets are not allowed unless they are service animals.
What is Flixbus' refund policy?
The Flixbus’ refund policy allows refunds for cancelled or missed trips, but the refund policy depends on the ticket type purchased.
Flixbus’ self-service links
How can I book a Flixbus ticket using self-service?
Yes, you can book a Flixbus ticket through the website or mobile app by entering your travel details, selecting a route, and completing the payment process.
How do I track my Flixbus in real-time?
You can track your bus in real-time by using the Flixbus app or website.
How do I select a seat on Flixbus?
Seat selection can be done during the booking process via the Flixbus or mobile app, depending on availability and the type of ticket.
What is Flixbus?
FlixBus is a European long-distance bus service. It started in the German market, and in 2015 it began expanding internationally in France, Italy, Denmark, the Netherlands and Croatia, as well as regular services to Norway, Spain and England. FlixBus USA launched in 2018.
How can I contact Flixbus?
Call (855) 626-8585 or email service@flixbus.com.
Does Flixbus have an online contact form?
Yes, you can find the online contact form here.
How can I request a refund?
Call (855) 626-8585 or email service@flixbus.com.
What is the international telephone number?
What is Flixbus' European email address?
Whom should I contact if I have a mobility or accessibility concern?
For mobility or accessibility issues or concerns, email mobility@flixbus.com.
Does FlixBus have a community forum?
No, FlixBus does not have an official community forum.
How do I book a Flixbus ticket online?
To book a Flixbus ticket online visit the official Flixbus website or download the Flixbus app to search for available routes. You can enter your departure and arrival cities, select your preferred date and time, and browse a variety of ticket options. Secure payment can be made using credit cards, PayPal, or other available payment methods. For the best deals, consider booking your Flixbus ticket in advance. If you have a Flixbus promo code, you can enter it at checkout for added savings. Ensure your payment details are secure when booking online with Flixbus.
What amenities are available on a Flixbus?
Flixbus offers a travel experience with a range of amenities onboard. Each bus is equipped with free Wi-Fi, power outlets, spacious seats, and air conditioning to ensure a pleasant journey. Many Flixbus routes also provide onboard restrooms for added convenience. You can enjoy the comfort of traveling with extra legroom. For those traveling long distances, Flixbus buses have adjustable seats for a more restful ride.
How to get professional help with your Flixbus problem
If you need help with Flixbus, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
