Flixbus Customer Service Contacts

FlixBus is a European long-distance bus service. 

How to reach a person at Flixbus

Flixbus Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Flixbus

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Flixbus

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Flixbus mailing address

Birketweg 33
80639 Munich, Germany,

Flixbus social media channels


Flixbus executive customer service contacts

Primary Contact
Yorck Benzino
Head of Operations US
Birketweg 33
80639 Munich, Germany,
[email protected]

Secondary Contact
Pierre Gourdain
Senior Managing Director, US, Canada
Birketweg 33
80639 Munich, Germany
[email protected]

Chief Executive
Jochen Engert
Birketweg 33
80639 Munich, Germany
[email protected]

Alternative email address: [email protected]

Frequently asked questions about Flixbus

What is Flixbus?

FlixBus is a European long-distance bus service.  It started in the German market, and in 2015 it began expanding internationally in France, Italy, Denmark, the Netherlands and Croatia, as well as regular services to Norway, Spain and England. FlixBus USA launched in 2018.

How can I contact Flixbus?

Does Flixbus have an online contact form?

Yes, you can find the online contact form here.

How can I request a refund?

What is the international telephone number?

What is Flixbus' European email address?

Whom should I contact if I have a mobility or accessibility concern?

For mobility or accessibility issues or concerns, email [email protected].

How to get professional help with your Flixbus problem

If you need help with Flixbus, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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