FlixBus is a European long-distance bus service. It started in the German market and in 2015 it began expanding internationally with long-distance networks in France, Italy, Denmark, the Netherlands and Croatia, as well as cross-border regular services to Norway, Spain and England. In 2018 FlixBus USA launched in 2018 and now covers 1,70 destinations in 29 countries.
What you need to know about Flixbus
Flixbus has a long record of customer service complaints going back more than a decade.
How to resolve a problem with Flixbus
Like most communication service providers, Flixbus normally likes to conduct customer service transactions by phone. This makes it difficult to establish a paper trail.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Customer Service: (855) 626-8585
International: +49 30 300 137 300
For European Customers email [email protected]
Mobility/Accessibility issues concerns should go to [email protected].
Social Media Contacts
Twitter @FlixBus or @FlixBus_USA
Head of Operations US
12575 Beatrice Street
Los Angeles, CA 90066
Senior Managing Director, US, Canada
Alternative email address: [email protected]