FlixBus is a European long-distance bus service. It started in the German market and in 2015 it began expanding internationally with long-distance networks in France, Italy, Denmark, the Netherlands and Croatia, as well as cross-border regular services to Norway, Spain and England. In 2018 FlixBus USA launched in 2018 and now covers 1,70 destinations in 29 countries.
Responsiveness rating
What you need to know about Flixbus
Flixbus has a long record of customer service complaints going back more than a decade.
How to resolve a problem with Flixbus
Like most communication service providers, Flixbus normally likes to conduct customer service transactions by phone. This makes it difficult to establish a paper trail.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
Birketweg 33
München 80639
https://www.flixbus.com/
Phone Contacts
Customer Service: (855) 626-8585
International: +49 30 300 137 300
Email Contacts
[email protected]
[email protected]
For European Customers email [email protected]
Mobility/Accessibility issues concerns should go to [email protected].
Social Media Contacts
Facebook @FlixBus
Twitter @FlixBus or @FlixBus_USA
Executive Contacts
Primary Contact
Yorck Benzino
Head of Operations US
12575 Beatrice Street
Los Angeles, CA 90066
[email protected]
Secondary Contact
Pierre Gourdain
Senior Managing Director, US, Canada
Birketweg 33
München 80639
[email protected]
Chief Executive
Jochen Engert
Managing Director
Birketweg 33
München 80639
[email protected]
Alternative email address: [email protected]
