First Aid Beauty Customer Service Contacts

First Aid Beauty is a skincare brand focused on creating products designed to address sensitive skin and common skin concerns like dryness, redness, and acne.

How to reach a person at First Aid Beauty

First Aid Beauty Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate First Aid Beauty

What you need to know about First Aid Beauty

First Aid Beauty provides responsive customer service, aiming to address customer concerns effectively. While the brand receives mostly positive reviews for customer support, some users report delays in response times during peak periods.

First Aid Beauty customer service response times

First Aid Beauty’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Live chatResponse time:First Aid Beauty’s live chat typically offers instant assistance, though wait times can be longer during busy periods
Email supportResponse time: Email inquiries typically take 1 to 3 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email customerservice@firstaidbeauty.com.  
Social mediaWhile response times on social media can vary, First Aid Beauty generally responds to direct messages and comments within a few hours to a day.

How to resolve a problem with First Aid Beauty

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

First Aid Beauty mailing address

70 Bridge Street
Suite 203
Newton, MA 02458

First Aid Beauty loyalty program

First Aid Beauty offers a loyalty program called FAB Rewards. By registering with your email address, you can earn points for each purchase and engagement with the brand on social media. These points can be redeemed for discounts on future purchases.

First Aid Beauty social media channels

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First Aid Beauty executive customer service contacts

Primary Contact
Alison Lee
Senior Brand Manager P&G
70 Bridge Street
Suite 203
Newton, MA 02458
lee.a@pg.com

LinkedIn

Secondary Contact
Katie Johnson
Senior Brand Manager, DE&I
70 Bridge Street
Suite 203
Newton, MA 02458
katie.j@pg.com

LinkedIn

Chief Executive
Lilli Gordon
70 Bridge Street
Suite 203
Newton, MA 02458
lgordon@firstaidbeauty.com

LinkedIn

First Aid Beauty customer service policies

What does the privacy policy cover?

The privacy policy explains how KVD Beauty collects, uses, and protects personal information provided by customers. It details the types of data collected, such as name, email, and payment details, as well as how this information is used for order processing, customer service, and marketing. The policy also outlines users’ rights to access, update, or delete their data and how to opt out of marketing communications.

What is included in the terms of use?

The terms and conditions govern how customers can interact with the KVD Beauty website and its content. It includes guidelines for using the site, prohibiting unlawful activities such as unauthorized copying of content or fraudulent use of the website. The terms also address intellectual property rights, disclaimers, and liability limitations.

How does the consumer health data privacy policy protect my health data?

The consumer health data privacy policy outlines how First Aid Beauty collects, uses, and protects sensitive health-related information from customers. It ensures that health data, such as skincare concerns or product allergies shared during consultations, is kept secure and confidential. The policy also provides customers with the ability to request access to their data and to delete or update it as needed.

How can the shipping selfhelp link assist with orders?

The shipping selfhelp link provides information about delivery options, costs, and estimated timeframes. It also includes details on international shipping availability and tracking processes.

  • Visit the shipping page.
  • Review the available shipping methods and costs.
  • Use the provided tracking tools to monitor order status.

What does the returns and exchanges selfhelp link offer?

The returns and exchanges link explains the policy for returning or exchanging products. It includes conditions such as timeframes, product eligibility, and steps to initiate a return or exchange.

  • Navigate to the returns and exchanges page.
  • Read the return policy details to ensure eligibility.
  • Follow the instructions to request a return label or exchange item.

Where can I find the terms and conditions for promotions on First Aid Beauty’s website?

The promo terms and conditions page outlines the rules for participating in promotions, including discounts, limited-time offers, and other special deals. It clarifies how promotions are applied and any exclusions or restrictions.

How can I track my orders with First Aid Beauty?

The orders page allows customers to view the status of their orders, check tracking information, and access details about past purchases.

  • Go to the orders page.
  • Enter the required order information to view the status, or use the provided tracking link for updates.
Frequently asked questions about First Aid Beauty

Who owns First Aid Beauty?

First Aid Beauty is owned by Procter & Gamble (P&G).

How can I contact First Aid Beauty customer service

Call First Aid Beauty customer service at (800) 322-3619 or email customerservice@firstaidbeauty.com.

Does First Aid Beauty have a live chat option?

Yes, you can find First Aid Beauty’s live chat option on the website.

How to get professional help with your First Aid Beauty problem

If you need help with First Aid Beauty, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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