First Aid Beauty

First Aid Beauty is a skincare brand focused on creating products designed to address sensitive skin and common skin concerns like dryness, redness, and acne.

Telephone
Main : (800) 322-3619
Email
Mailing address
70 Bridge Street, Suite 203
Newton, MA 02458
Website
firstaidbeauty.com

What you need to know about First Aid Beauty

First Aid Beauty provides responsive customer service, aiming to address customer concerns effectively. While the brand receives mostly positive reviews for customer support, some users report delays in response times during peak periods.

How to resolve a problem with First Aid Beauty

Try self-service first

Use our proven resolution methods, or First Aid Beauty’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does First Aid Beauty respond?

Live chat
First Aid Beauty's live chat typically offers instant assistance, though wait times can be longer during busy periods
Email support
Email inquiries typically take 1 to 3 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email customerservice@firstaidbeauty.com.  
Social media
While response times on social media can vary, First Aid Beauty generally responds to direct messages and comments within a few hours to a day.
Verified contacts

First Aid Beauty customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Alison Lee
Senior Brand Manager P and G
Secondary
Katie Johnson
Senior Brand Manager, DE and I
Chief Executive
Lilli Gordon

First Aid Beauty customer service policies

The privacy policy explains how KVD Beauty collects, uses, and protects personal information provided by customers. It details the types of data collected, such as name, email, and payment details, as well as how this information is used for order processing, customer service, and marketing. The policy also outlines users' rights to access, update, or delete their data and how to opt out of marketing communications.

First Aid Beauty loyalty program

First Aid Beauty offers a loyalty program called FAB Rewards. By registering with your email address, you can earn points for each purchase and engagement with the brand on social media. These points can be redeemed for discounts on future purchases.

Frequently asked questions about First Aid Beauty

First Aid Beauty is owned by Procter and Gamble (P and G).
Call First Aid Beauty customer service at (800) 322-3619 or email customerservice@firstaidbeauty.com.
Yes, you can find First Aid Beauty's live chat option on the website.

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