Europcar

Europcar is a French car rental company founded in 1949 in Paris.

Telephone
Main : (678) 461-9880
Toll Free : (877) 940-6900
Fax :(678) 461-4696
Mailing address
3 avenue du Centre
Saint Quentin en Yvelines, France F-78881
Website
europcar.com

What you need to know about Europcar

We receive few complaints about Europcar. The company did not send the necessary repair records required for this customer's car insurance. It charged a traveler $407 in duplicate fees at pickup for a one-way rental already prepaid through Hotels.com, including a one-way fee, mandatory insurance, and a station surcharge.

How to resolve a problem with Europcar

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

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Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

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Verified contacts

Europcar customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Chief Executive
Alain Favey
Chief Executive Officer

Frequently asked questions about Europcar

1000 Holcomb Woods Parkway, Suite 441 B, Roswell, GA 30076
+33-1-30-44-90-00
It can take anywhere from 3 to 15 working days.
If you wish to dispute the damage identified or the cost of repair, contact Europcar via email or letter within 14 days of receiving the documents. For more information, please refer to its Damage Management Policy.
The deposit release process usually completes within 3 to 7 business days, but it can take up to 15 business days.
For a refund, contact Europcar customer support at (877) 940-6900 with your specific circumstances.
Yes. You should contact Europcar to receive instructions and to know if there will be any adjustments to your rental fees.
Europcar provides additional protection at an added cost. The basic protection plan includes coverage for theft and collision damage. The medium protection plan includes basic protection plus coverage for windscreen, mirror, headlight, and tyre damage, as well as personal injury coverage. The premium protection plan includes all the benefits of the basic and medium protection plans, plus coverage for personal effects and reduction of excess to zero. Europcar offers the following insurance: 
  • Deductible Loss Damage
  • Rental Liability Insurance 
  • Supplemental Liability Insurance
If a car is delivered 30 minutes or more late, an additional day's charge will be applied.

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