Europcar is a French car rental company founded in 1949 in Paris.
How to reach a person at Europcar
Main: (678) 461-9880
Toll Free: (877) 940-6900
Fax: (678) 461-4696
Europcar Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Europcar
We receive few complaints about Europcar. The company did not send the necessary repair records required for this customer’s car insurance.
How to resolve a problem with Europcar
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Europcar mailing address
3 avenue du Centre
Saint Quentin en Yvelines, France F-78881
Europcar social media channels
Europcar executive customer service contacts
Chief Executive
Alain Favey
Chief Executive Officer
3 avenue du Centre
Saint Quentin en Yvelines, France F-78881
Alain.Favey@europcar.com
What is Europcar's U.S. address?
1000 Holcomb Woods Parkway, Suite 441 B, Roswell, GA 30076
What is Europcar's international telephone number?
How long does Europcar take to refund?
It can take anywhere from 3 to 15 working days.
How do I dispute a Europcar damage claim?
If you wish to dispute the damage identified or the cost of repair, contact Europcar via email or letter within 14 days of receiving the documents. For more information, please refer to its Damage Management Policy.
How long does Europcar take to refund my deposit?
The deposit release process usually completes within 3 to 7 business days, but it can take up to 15 business days.
Can I get a refund from Europcar?
For a refund, contact Europcar customer support at (877) 940-6900 with your specific circumstances.
Can I return my Europcar rental early?
Yes. You should contact Europcar to receive instructions and to know if there will be any adjustments to your rental fees.
Does Europcar include insurance or protection?
Europcar provides additional protection at an added cost. The basic protection plan includes coverage for theft and collision damage. The medium protection plan includes basic protection plus coverage for windscreen, mirror, headlight, and tyre damage, as well as personal injury coverage. The premium protection plan includes all the benefits of the basic and medium protection plans, plus coverage for personal effects and reduction of excess to zero.
Europcar offers the following insurance:
- Deductible Loss Damage
- Rental Liability Insurance
- Supplemental Liability Insurance
What happens if you return Europcar late?
If a car is delivered 30 minutes or more late, an additional day’s charge will be applied.
How to get professional help with your Europcar problem
If you need help with Europcar, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
