Europcar Customer Service Contacts

Europcar is a French car rental company founded in 1949 in Paris. The head office of the holding company, Europcar Group S.A., is in Voisins-le-Bretonneux (Saint Quentin en Yvelines), France. Europcar operates in 140 different countries covering Europe, North America, The Middle East, Africa, Latin America, the Indian Ocean, the Caribbean and Asia Pacific.

Europcar Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Europcar

We receive few complaints about Europcar. The company did not send the necessary repair records required for this customer’s car insurance.

How to resolve a problem with Europcar

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

US address: 1000 Holcomb Woods Parkway, Suite 441 B, Roswell, GA 30076

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Europcar mailing address

3 avenue du Centre
Saint Quentin en Yvelines, France F-78881
https://www.europcar.com/

Europcar social media channels


Europcar executive customer service contacts

Chief Executive
Caroline Parot
Chief Executive Officer
3 avenue du Centre
Saint Quentin en Yvelines, France F-78881
caroline.parot@europcar.com

Frequently asked questions about Europcar

How long does Europcar take to refund?

It can take anywhere from 3 to 15 working days.

How do I dispute a Europcar damage claim?

If you wish to dispute the damage identified or the cost of repair, contact Europcar via email or letter within 14 days of receiving the documents. For more information, please refer to its Damage Management Policy.

How long does Europcar take to refund my deposit?

The deposit release process usually completes within 3 to 7 business days, but it can take up to 15 business days.

Can I get a refund from Europcar?

For a refund, contact Europcar customer support at (877) 940-6900 with your specific circumstances.

Can I return my Europcar rental early?

Yes. You should contact Europcar to receive instructions and to know if there will be any adjustments to your rental fees.

Does Europcar include insurance or protection?

Europcar provides additional protection at an added cost. The basic protection plan includes coverage for theft and collision damage. The medium protection plan includes basic protection plus coverage for windscreen, mirror, headlight, and tyre damage, as well as personal injury coverage. The premium protection plan includes all the benefits of the basic and medium protection plans, plus coverage for personal effects and reduction of excess to zero.

Europcar offers the following insurance: 

  • Deductible Loss Damage
  • Rental Liability Insurance 
  • Supplemental Liability Insurance

What happens if you return Europcar late?

If a car is delivered 30 minutes or more late, an additional day’s charge will be applied.

How to get professional help with your Europcar problem

If you need help with Europcar, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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