easyJet

easyJet is a British low-cost airline based at London Luton Airport.

Telephone
Customer Service : +44 330 551 5151
Mailing address
Hangar 89, London Luton Airport
Luton, Bedfordshire, United Kingdom LU2 9PF
Website
easyjet.com/en

What you need to know about easyJet

easyJet is not easy to deal with. It routinely ignores our attempts to help customers, to the point where our advocacy team has stopped trying. Don't let that stop you, though. This customer was denied boarding because an easyJet representative incorrectly believed she did not have the right visa.

  • easyJet’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
  • You can resolve a problem with easyJet with our insider guide or through its executive contacts.
  • easyJet's customer service policies are standard. Here are our frequently asked questions about easyJet.

How to resolve a problem with easyJet

Try self-service first

Use our proven resolution methods, or easyJet’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does easyJet respond?

Phone support
easyJet's main customer service line is +44 330 551 5151, available 7 days a week from 8 a.m.–8 p.m. A dedicated Plus Card holder line is available at +44 330 551 5146.
Email support
easyJet does not list a dedicated customer service email address on its website.
Live chat
easyJet's live chat at easyjet.com/chat is the fastest contact method. Live advisors are available 24/7, with a virtual assistant handling routine questions instantly.
Social media
easyJet monitors X (Twitter) and Facebook. Responses via social media channels typically come within a few hours during business hours, though peak periods may see delays. See social media channels below.
Help center/FAQ
easyJet's online help centre provides self-service answers for common questions about bookings, baggage, check-in and refunds.
Verified contacts

easyJet customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
John Leighton
Customer Service Director
Secondary
Robert Birge
Chief Customer and Marketing Officer
Chief Executive
Kenton Jarvis
Chief Executive

Additional contacts

Sophie Dekkers
Chief Commercial Officer

easyJet customer service policies

easyJet generally does not offer refunds for non-refundable fares. However, passengers may be entitled to a full refund if EasyJet cancels a flight or if a flight is significantly delayed. Refund requests can be submitted through the online contact form or via live chat. Passengers who purchased through a travel agent should contact the agent directly.

easyJet loyalty program

easyJet does not operate a traditional miles-based frequent flyer program. It offers easyJet Plus, a paid annual membership that includes benefits such as allocated seating, dedicated bag drop, fast-track security at participating airports, and priority services, as well as a dedicated customer service line at +44 330 551 5146. easyJet also previously operated an invitation-only programme called Flight Club, which has been reported as suspended pending a future relaunch.

Frequently asked questions about easyJet

easyJet's main customer service line is +44 330 551 5151, available 7 a.m. to 10 p.m. daily. A separate line for easyJet Plus Card holders is +44 330 551 5146. An older +44 333 365 5454 number that still circulates online is no longer in service.
Yes, you can access the live chat option here.
easyJet's phone line operates from 7 a.m. to 10 p.m. daily. Live chat at easyJet.com/chat is available 24/7, with a virtual assistant handling routine questions instantly and a live agent typically reachable within a few minutes.
easyJet customer service has an online contact form that you can use to send emails to the company.
All amendments to existing bookings must be made online via manage bookings. If your booking was made through a travel agent, please contact the agent directly.
easyJet Airline Company Limited Hangar 89 London Luton Airport Luton Bedfordshire LU2 9PF United Kingdom

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