easyJet is a British low-cost airline based at London Luton Airport.
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What you need to know about easyJet
easyJet is not easy to deal with. It routinely ignores our attempts to help customers, to the point where our advocacy team has stopped trying. Don’t let that stop you, though. This customer was denied boarding because an easyJet representative incorrectly believed she did not have the right visa.
- easyJet’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with easyJet with our insider guide or through its executive contacts.
- easyJet’s customer service policies are standard. Here are our frequently asked questions about easyJet.
easyJet customer service response times
easyJet’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | easyJet’s main customer service line is +44 330 551 5151, available 7 days a week from 8 a.m.–8 p.m. A dedicated Plus Card holder line is available at +44 330 551 5146. |
| Email support | easyJet does not list a dedicated customer service email address on its website. |
| Live chat | easyJet’s live chat at easyjet.com/chat is the fastest contact method. Live advisors are available 24/7, with a virtual assistant handling routine questions instantly. |
| Social media | easyJet monitors X (Twitter) and Facebook. Responses via social media channels typically come within a few hours during business hours, though peak periods may see delays. See social media channels below. |
| Help center/FAQ | easyJet’s online help centre provides self-service answers for common questions about bookings, baggage, check-in and refunds. |
How to resolve a problem with easyJet
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.easyJet mailing address
Hangar 89
London Luton Airport
Luton, Bedfordshire, United Kingdom LU2 9PF
easyJet loyalty program
easyJet does not operate a traditional miles-based frequent flyer program. It offers easyJet Plus, a paid annual membership that includes benefits such as allocated seating, dedicated bag drop, fast-track security at participating airports, and priority services, as well as a dedicated customer service line at +44 330 551 5146. easyJet also previously operated an invitation-only programme called Flight Club, which has been reported as suspended pending a future relaunch.
easyJet social media channels
easyJet executive customer service contacts
Primary Contact
John Leighton
Customer Service Director
Hangar 89
London Luton Airport
Luton, Bedfordshire, United Kingdom LU2 9PF
john.leighton@easyjet.com
Secondary Contact
Robert Birge
Chief Customer and Marketing Officer
Hangar 89
London Luton Airport
Luton, Bedfordshire, United Kingdom LU2 9PF
robert.birge@easyjet.com
Alternative Contact
Sophie Dekkers
Chief Commercial Officer
Hangar 89
London Luton Airport
Luton, Bedfordshire, United Kingdom LU2 9PF
sophie.dekkers@easyjet.com
Chief Executive
Kenton Jarvis
Hangar 89
London Luton Airport
Luton, Bedfordshire, United Kingdom LU2 9PF
kenton.jarvis@easyjet.com
easyJet customer service policies
What is easyJet's cancellation and refund policy?
easyJet generally does not offer refunds for non-refundable fares. However, passengers may be entitled to a full refund if EasyJet cancels a flight or if a flight is significantly delayed. Refund requests can be submitted through the online contact form or via live chat. Passengers who purchased through a travel agent should contact the agent directly.
What is easyJet's EU261/UK261 compensation policy?
Under EU Regulation 261/2004 and its UK equivalent, easyJet passengers may be entitled to compensation for significant delays (3+ hours on arrival), cancellations with less than 14 days’ notice, or denied boarding due to overbooking. Compensation ranges from £220 to £520 depending on flight distance. Claims can be submitted via the online form.
What is easyJet's privacy policy?
easyJet’s privacy policy explains how it collects, stores, and uses passenger information, including booking data and travel preferences. It also details EasyJet’s obligations under GDPR and the UK Data Protection Act 2018.
What is easyJet's accessibility policy?
easyJet offers special assistance for passengers with disabilities or reduced mobility. Passengers requiring assistance should notify EasyJet at least 48 hours before departure. A dedicated special assistance line is available at +44 800 260 6686. British Sign Language users can access interpreted calls via the SignLive service.
easyJet self-service links
How do I manage my easyJet booking?
Visit the website at easyJet.com and go to “Manage Bookings” to view, change, or update your flight details.
How can I check in online with easyJet?
Visit the website at easyJet.com or open the easyJet app, then go to “Check-in” and follow the steps to get your boarding pass.
How do I change my flight with easyJet?
Visit the website at easyJet.com, access “Manage Bookings,” and select the flight you want to change. Fees and fare differences may apply.
How can I cancel my easyJet booking?
Visit the website at easyJet.com and go to “Manage Bookings” to check if your fare is eligible for cancellation or credit options.
Where can I find my easyJet booking confirmation?
Visit the website at easyJet.com, then sign in to “Manage Bookings” using your reference number and email address.
How do I add baggage to my easyJet booking?
Visit the website at easyJet.com and open “Manage Bookings” to add hold luggage or other extras to your trip.
How do I choose or change my seat on easyJet?
Visit the website at easyJet.com, go to “Manage Bookings,” and select or change your seat if available.
What should I do if I didn’t receive my easyJet confirmation email?
Visit the website at easyJet.com and use the “Manage Bookings” section to retrieve your reservation details.
Is it possible to contact easyJet by phone?
easyJet’s main customer service line is +44 330 551 5151, available 7 a.m. to 10 p.m. daily. A separate line for easyJet Plus Card holders is +44 330 551 5146. An older +44 333 365 5454 number that still circulates online is no longer in service.
Does easyJet customer service have a live chat option?
Yes, you can access the live chat option here.
What are easyJet's customer service operating hours?
easyJet’s phone line operates from 7 a.m. to 10 p.m. daily. Live chat at easyJet.com/chat is available 24/7, with a virtual assistant handling routine questions instantly and a live agent typically reachable within a few minutes.
Can I write an email to easyJet customer service?
easyJet customer service has an online contact form that you can use to send emails to the company.
How do I amend my existing booking with easyJet?
All amendments to existing bookings must be made online via manage bookings. If your booking was made through a travel agent, please contact the agent directly.
What is easyJet's postal address?
easyJet Airline Company Limited
Hangar 89
London Luton Airport
Luton
Bedfordshire
LU2 9PF
United Kingdom
How to get professional help with your easyJet problem
If you need help with easyJet, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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