Deutsche Bahn is a German railway company. Headquartered in Berlin, it is a private joint-stock company (AG), with the Federal Republic of Germany being its single shareholder.
How to reach a person at Deutsche Bahn
Customer Service: +49-30-311-682904
Deutsche Bahn Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Deutsche Bahn
We receive occasional complaints about Deutsche Bahn. One of our readers had to pay an extra 75 euros just because he had the wrong BahnCard.
How to resolve a problem with Deutsche Bahn
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Deutsche Bahn mailing address
Potsdamer Platz 2
Berlin, Germany 10785
Deutsche Bahn social media channels
Deutsche Bahn executive customer service contacts
Primary Contact
Christian Lamschik
Senior Manager Customer Service
Potsdamer Platz 2
Berlin, Germany 10785
Christian.Lamschik@deutschebahn.com
Secondary Contact
Berthold Huber
Member of the Management Board of Deutsche Bahn AG for Passenger Transport
Potsdamer Platz 2
Berlin, Germany 10785
berthold.huber@deutschebahn.com
Chief Executive
Dr. Richard Lutz
President and CEO
Potsdamer Platz 2
Germany , CA 10785
Richard.Lutz@deutschebahn.com
Does Deutsche Bahn have an online contact form?
Yes, you can find the online contact form here.
How can I contact Deutsche Bahn customer service?
Call +49-30-311-682904 or email fahrkartenservice@bahn.com.
When can I contact Deutsche Bahn customer service?
Monday to Friday, 9:30 a.m. to 9 p.m.; Saturday and Sunday, 10 a.m. to 2 p.m. (all times Central.)
Can I change or cancel my train ticket through customer service?
Yes, you can usually change or cancel your train ticket through Deutsche Bahn customer service, although there may be fees or restrictions depending on the type of ticket you have purchased. Call +49-30-311-682904 or email fahrkartenservice@bahn.com.
What is Deutsche Bahn's policy for refunds or credits?
Refund and credit policies vary depending on the type of ticket you have purchased and the timing of the change or cancellation. It’s best to review the specific terms and conditions of your ticket or contact Deutsche Bahn customer service for assistance. Call +49-30-311-682904 or email fahrkartenservice@bahn.com.
How do I provide feedback or file a complaint with Deutsche Bahn?
Call +49-30-311-682904 or email fahrkartenservice@bahn.com.
Can I purchase travel insurance for my train journey through Deutsche Bahn?
Yes, Deutsche Bahn offers travel insurance options that you can purchase during the booking process or separately through their website or customer service. Call +49-30-311-682904 or email fahrkartenservice@bahn.com.
What documentation do I need to provide before boarding a Deutsche Bahn train?
You will typically need to provide identification, such as an ID card or passport, especially for international journeys. Specific requirements may vary depending on your destination and the type of ticket you have purchased.
Are there any loyalty programs or benefits for frequent Deutsche Bahn travelers, and how can I enroll?
Yes, Deutsche Bahn offers a loyalty program called the BahnBonus program, which provides various benefits and rewards for frequent travelers. You can enroll in the program through the Deutsche Bahn website or by contacting customer service. Call +49-30-311-682904 or email fahrkartenservice@bahn.com.
How to get professional help with your Deutsche Bahn problem
If you need help with Deutsche Bahn, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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