Deutsche Bahn

Deutsche Bahn is a German railway company. Headquartered in Berlin, it is a private joint-stock company (AG), with the Federal Republic of Germany being its single shareholder. It carries about two billion passengers each year.

Potsdamer Platz 2
Berlin, Germany 10785

Phone Contacts

Customer Service: 001 (0) 646 88 33 264

Email Contacts

[email protected]

Customer Service Resources

Passengers’ rights claim form

The form must be sent to the following address:

Servicecenter Fahrgastrechte
60647 Frankfurt am Main

Social Media Contacts


Executive Contacts

Primary Contact
Christian Lamschik
Senior Manager Customer Service
Potsdamer Platz 2
Berlin, Germany 10785
[email protected]

Secondary Contact
Berthold Huber
Member of the Management Board of Deutsche Bahn AG for Passenger Transport
Potsdamer Platz 2
Berlin, Germany 10785
[email protected]

Chief Executive
Dr. Richard Lutz
Potsdamer Platz 2
Berlin, Germany 10785
[email protected]

Last updated: January 29, 2020.

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