Deutsche Bahn is a German railway company. Headquartered in Berlin, it is a private joint-stock company (AG), with the Federal Republic of Germany being its single shareholder. It carries about two billion passengers each year.
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What you need to know about Deutsche Bahn
We receive many complaints about Deutsche Bahn. One of our readers had to pay an extra 75 euros just because he had the wrong BahnCard.
How to resolve a problem with Deutsche Bahn
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
Potsdamer Platz 2
Berlin, Germany 10785
https://www.bahn.com/en/view/index.shtml
Phone Contacts
Customer Service: 001 (0) 646 88 33 264
Email Contacts
Customer Service Resources
The form must be sent to the following address:
Servicecenter Fahrgastrechte
60647 Frankfurt am Main
Deutschland
Social Media Contacts
Executive Contacts
Primary Contact
Christian Lamschik
Senior Manager Customer Service
Potsdamer Platz 2
Berlin, Germany 10785
[email protected]
Secondary Contact
Berthold Huber
Member of the Management Board of Deutsche Bahn AG for Passenger Transport
Potsdamer Platz 2
Berlin, Germany 10785
[email protected]
Chief Executive
Dr. Richard Lutz
Potsdamer Platz 2
Berlin, Germany 10785
[email protected]
This contact was published on December 18, 2015 and updated on October 3, 2023.