Deutsche Bahn Customer Service Contacts

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Deutsche Bahn is a German railway company. Headquartered in Berlin, it is a private joint-stock company (AG), with the Federal Republic of Germany being its single shareholder. It carries about two billion passengers each year.

Responsiveness rating

rating
3/5

What you need to know about Deutsche Bahn

Deutsche Bahn has a long record of customer service complaints going back more than a decade.

How to resolve a problem with Deutsche Bahn

Like most communication service providers, Deutsche Bahn normally likes to conduct customer service transactions by phone. This makes it difficult to establish a paper trail. This guide on how to solve a customer service problem will help you resolve most problems with [company]. You can also refer to the executive contacts below or contact our advocacy team directly.

Address

Potsdamer Platz 2
Berlin, Germany 10785
https://www.bahn.com/en/view/index.shtml


Phone Contacts

Customer Service: 001 (0) 646 88 33 264


Email Contacts

[email protected]


Customer Service Resources

Passengers’ rights claim form

The form must be sent to the following address:

Servicecenter Fahrgastrechte
60647 Frankfurt am Main
Deutschland


Social Media Contacts

Facebook
Twitter


Executive Contacts

Primary Contact
Christian Lamschik
Senior Manager Customer Service
Potsdamer Platz 2
Berlin, Germany 10785
[email protected]

Secondary Contact
Berthold Huber
Member of the Management Board of Deutsche Bahn AG for Passenger Transport
Potsdamer Platz 2
Berlin, Germany 10785
[email protected]

Chief Executive
Dr. Richard Lutz
Potsdamer Platz 2
Berlin, Germany 10785
[email protected]