Deutsche Bahn is a German railway company. Headquartered in Berlin, it is a private joint-stock company (AG), with the Federal Republic of Germany being its single shareholder. It carries about two billion passengers each year.
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What you need to know about Deutsche Bahn
Deutsche Bahn has a long record of customer service complaints going back more than a decade.
How to resolve a problem with Deutsche Bahn
Like most communication service providers, Deutsche Bahn normally likes to conduct customer service transactions by phone. This makes it difficult to establish a paper trail. This guide on how to solve a customer service problem will help you resolve most problems with [company]. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
Potsdamer Platz 2
Berlin, Germany 10785
https://www.bahn.com/en/view/index.shtml
Phone Contacts
Customer Service: 001 (0) 646 88 33 264
Email Contacts
Customer Service Resources
The form must be sent to the following address:
Servicecenter Fahrgastrechte
60647 Frankfurt am Main
Deutschland
Social Media Contacts
Executive Contacts
Primary Contact
Christian Lamschik
Senior Manager Customer Service
Potsdamer Platz 2
Berlin, Germany 10785
[email protected]
Secondary Contact
Berthold Huber
Member of the Management Board of Deutsche Bahn AG for Passenger Transport
Potsdamer Platz 2
Berlin, Germany 10785
[email protected]
Chief Executive
Dr. Richard Lutz
Potsdamer Platz 2
Berlin, Germany 10785
[email protected]