Deutsche Bahn is a German railway company. Headquartered in Berlin, it is a private joint-stock company (AG), with the Federal Republic of Germany being its single shareholder.
Deutsche Bahn does not have a dedicated customer service email, but a reader noted that kundendialog.mitte@deutschebahn.com is a valid email for DB Regio AG, Region Mitte, which handles inquiries about regional train services in central Germany.
Monday to Friday, 9:30 a.m. to 9 p.m.; Saturday and Sunday, 10 a.m. to 2 p.m. (all times Central.)
Yes, you can usually change or cancel your train ticket through Deutsche Bahn customer service, although there may be fees or restrictions depending on the type of ticket you have purchased. Call +49-30-311-682904.
Refund and credit policies vary depending on the type of ticket you have purchased and the timing of the change or cancellation. It's best to review the specific terms and conditions of your ticket or contact Deutsche Bahn customer service for assistance. Call +49-30-311-682904.
Yes, Deutsche Bahn offers travel insurance options that you can purchase during the booking process or separately through their website or customer service. Call +49-30-311-682904.
You will typically need to provide identification, such as an ID card or passport, especially for international journeys. Specific requirements may vary depending on your destination and the type of ticket you have purchased.
Yes, Deutsche Bahn offers a loyalty program called the BahnBonus program, which provides various benefits and rewards for frequent travelers. You can enroll in the program through the Deutsche Bahn website or by contacting customer service at +49-30-311-682904.
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published December 18, 2015. Updated November 7, 2025.
