Deutsche Bahn Customer Service Contacts

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Deutsche Bahn is a German railway company. Headquartered in Berlin, it is a private joint-stock company (AG), with the Federal Republic of Germany being its single shareholder. It carries about two billion passengers each year.

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What you need to know about Deutsche Bahn

We receive many complaints about Deutsche Bahn. One of our readers had to pay an extra 75 euros just because he had the wrong BahnCard.

How to resolve a problem with Deutsche Bahn

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.


Potsdamer Platz 2
Berlin, Germany 10785

Phone Contacts

Customer Service: 001 (0) 646 88 33 264

Email Contacts

[email protected]

Customer Service Resources

The form must be sent to the following address:

Servicecenter Fahrgastrechte
60647 Frankfurt am Main

Social Media Contacts


Executive Contacts

Primary Contact
Christian Lamschik
Senior Manager Customer Service
Potsdamer Platz 2
Berlin, Germany 10785
[email protected]

Secondary Contact
Berthold Huber
Member of the Management Board of Deutsche Bahn AG for Passenger Transport
Potsdamer Platz 2
Berlin, Germany 10785
[email protected]

Chief Executive
Dr. Richard Lutz
Potsdamer Platz 2
Berlin, Germany 10785
[email protected]