Deutsche Bahn Customer Service Contacts

Deutsche Bahn is a German railway company. Headquartered in Berlin, it is a private joint-stock company (AG), with the Federal Republic of Germany being its single shareholder. It carries about two billion passengers each year.

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Customer service resources

The form must be sent to the following address:

Servicecenter Fahrgastrechte
60647 Frankfurt am Main

What you need to know about Deutsche Bahn

We receive many complaints about Deutsche Bahn. One of our readers had to pay an extra 75 euros just because he had the wrong BahnCard.

How to resolve a problem with Deutsche Bahn

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Deutsche Bahn mailing address

Potsdamer Platz 2
Berlin, Germany 10785

Deutsche Bahn social media channels

Deutsche Bahn executive customer service contacts

Primary Contact
Christian Lamschik
Senior Manager Customer Service
Potsdamer Platz 2
Berlin, Germany 10785
[email protected]

Secondary Contact
Berthold Huber
Member of the Management Board of Deutsche Bahn AG for Passenger Transport
Potsdamer Platz 2
Berlin, Germany 10785
[email protected]

Chief Executive
Dr. Richard Lutz
President and CEO
Potsdamer Platz 2
Germany , CA 10785
[email protected]

How to get professional help with your Deutsche Bahn problem

If you need help with Deutsche Bahn, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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