Credit One Bank Customer Service Contacts

Credit One Bank provides credit cards to customers who have historically been overlooked by other banks because of their less-than-perfect credit. The company is headquartered in Las Vegas.

How to reach a person at Credit One Bank

Customer Service:  (877) 825-3242

Credit One Bank Responsiveness rating


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What you need to know about Credit One Bank

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Credit One Bank

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Credit One Bank’s mailing address

6801 S. Cimarron Road
Las Vegas, NV 89113

Credit One Bank’s social media channels


Credit One Bank’s executive customer service contacts

Primary Contact
Cinthya Avila
Manager, Officer of the President
6801 S. Cimarron Road
Las Vegas, NV 89113
[email protected]
(877) 825-3242

Secondary Contact
Tania Krueger
Assistant Vice President – Customer Service
6801 S. Cimarron Road
Las Vegas, NV 89113
[email protected]

Chief Executive
Robert DeJong
President and CEO
6801 S. Cimarron Road
Las Vegas, NV 89113
[email protected]

Frequently asked questions about Credit One Bank

How do I talk to someone at Credit One?

You can reach Credit One Bank’s customer service through the following channels:

Phone: (877) 825-3242 (toll-free, TTY/TDD) or from outside the U.S. +1-702-405-2042

Website: Visit the Customer Service page for a complete listing of contact information, including telephone numbers and mailing addresses

How do I check my Credit One account?

You can access your account information through:

Credit One Website: Log in to your account on the Credit One Bank website.

Mobile App: Use the Credit One mobile app.

Automated Telephone Banking: Call (877) 825-3242 for account details

What bank is behind Credit One?

Credit One Bank is the financial institution behind the Credit One credit cards.

How long does it take for Credit One Bank to process a payment?

The processing time for payments can vary. It’s best to make your payment well before the due date to ensure timely processing.

How do I call Credit One to close my account?

Dial (877) 825-3242 during customer service hours to request an account closure.

Does Credit One have a chat service?

Credit One Bank does not currently offer a chat service.

How can I check my credit card balance and scores?

You can check your Credit One credit card balance and credit scores for free through various methods:

  1. Online Account Access: Credit One provides online account access where you can log in to their website or mobile app to view your credit card balance and some basic credit score information.
  2. Credit Monitoring Services: Some credit monitoring services offer free credit scores. While these services may not provide your exact Credit One credit score, they can give you a general idea of your credit health.
  3. Annual Credit Report: By law, you’re entitled to one free credit report from each of the three major credit bureaus (Equifax, Experian, and TransUnion) every 12 months. You won’t get your Credit One credit score, but you can review your credit report for accuracy and monitor your overall credit health.
  4. Credit One Customer Service: You can also contact Credit One’s customer service to inquire about your credit card balance. While they may not provide your credit score directly, they can offer assistance with accessing your account information.

Remember, while these methods can give you some insight into your credit card balance and overall credit health, they may not provide your exact Credit One credit score. For precise credit score information, you may need to enroll in a paid credit monitoring service or check with Credit One directly.

Why is my Credit One account temporarily suspended?

For specific account-related issues, please contact Credit One customer service at (877) 825-3242.

How long does Credit One take to verify information?

Verification times can vary, but it’s typically done within a few business days.

How do I unblock my Credit One card?

Contact Credit One customer service at (877) 825-3242 to resolve card-related issues.

Can I reopen a closed Credit One card?

If your Credit One card has been closed, there’s a chance you can reopen it. Here’s what to do:

  1. Understand the Reason: Start by figuring out why your account was closed. If it was voluntary, consider your initial reasons and why you now wish to reopen it.
  2. Contact Customer Service: Reach out to your card issuer’s customer service at (877) 825-3242 and express your desire to reopen the closed account. Provide details if you closed it yourself and explain why you want to reinstate it. Note that depending on the issuer and closure duration, you might need to reapply for a new card, potentially leading to a credit inquiry.
  3. Responsible Use: If your request is granted and the account is reopened, ensure responsible usage to maintain a positive credit history.

Is Credit One an actual bank?

Yes, Credit One Bank is a legitimate financial institution.

Is Credit One Bank good?

Opinions vary, but Credit One Bank provides credit cards with cash-back rewards and credit score access. Assess their offerings based on your needs.

Is Credit One an online bank?

Credit One Bank primarily operates online but also has phone-based customer service. You can contact them at (877) 825-3242.

How did I get approved with Credit One?

You’ll receive communication from Credit One after applying for a credit card. They’ll inform you of the approval status.

How to get professional help with your Credit One Bank problem

If you need help with Credit One Bank, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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