Credit One Bank, N.A., a national chartered bank, provides credit cards. It engages in issuing VISA and MasterCard credit cards to individuals who have been historically overlooked by other banks because of their less than perfect credit. The company was founded in 1984 and is headquartered in Las Vegas, Nevada. The company reportedly serves more than 6 million card members.
Responsiveness rating
What you need to know about Credit One Bank
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Credit One Bank
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
6801 S. Cimarron Road
Las Vegas, NV 89113
Phone Contacts
Main: (702) 269-1000
Customer Service: (877) 825-3242
Customer Service Hours
6:00am-9:00pm PST Mon-Fri and 6:30am-5:00pm PST Sat-Sun
Social Media Contacts
Executive Contacts
Start by writing to the Customer Service Manager (listed under Executive contacts). Tell them the issue and give them a week to respond. If they don’t respond or refuse to help, write to the next executive shown.
Do not simply write to the CEO. This could severely limit your ability to resolve your issue.
Primary Contact
Sultana Fox
Manager, Officer of the President
6801 S. Cimarron Road
Las Vegas, NV 89113
(877) 825-3242
[email protected]
Secondary Contact
Tania Krueger
Assistant Vice President – Customer Service
6801 S. Cimarron Road
Las Vegas, NV 89113
[email protected]
Chief Executive
Robert DeJong
President and CEO
6801 S. Cimarron Road
Las Vegas, NV 89113
[email protected]
This contact was published on September 26, 2016 and updated on September 1, 2023.
