Consumer Cellular is a mobile virtual network operator that sells cellphones, cellphone plans, and accessories.
Consumer Cellular Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Consumer Cellular
We receive occasional complaints about Consumer Cellular. Here’s one where the customer terminated his cell phone service, but he is still waiting for his credit.
How to resolve a problem with Consumer Cellular
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Consumer Cellular mailing address
12447 SW 69th Ave.
Portland, OR 97223
Consumer Cellular executive customer service contacts
Primary Contact
Wade McGee
Director Customer Care
12447 SW 69th Ave.
Portland, OR 97223
mcgee_wade@consumercellular.com
Secondary Contact
Brian Hepner
Senior Vice President
12447 SW 69th Ave.
Portland, OR 97223
brian_hepner@consumercellular.com
Chief Executive
John Marick
12447 SW 69th Ave.
Portland, OR 97223
john_marick@consumercellular.com
How can I contact Consumer Cellular customer service?
Call (888) 345-5509 or email service@consumercellular.com.
What network does Consumer Cellular run on?
The company doesn’t own its own cell phone network. Instead, it rents space on networks run by AT&T and T-Mobile.
What are Consumer Cellular customer service hours?
Monday to Saturday, 10 a.m. to 7 p.m.; Sunday 12 p.m. to 5 p.m. Eastern time.
How can I cancel my contract with Consumer Cellular?
Call (888) 345-5509 or email service@consumercellular.com.
How to get professional help with your Consumer Cellular problem
If you need help with Consumer Cellular, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
