CLEAR is a registered traveler program that lets members verify their identities at touchless, biometric security kiosks.
CLEAR Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about CLEAR
CLEAR’s executives are responsive to customer feedback. We do, however, occasionally have CLEAR complaints, such as this one from a customer who almost missed his flight.
How to resolve a problem with CLEAR
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.CLEAR mailing address
65 East 55th Street
17th Floor
New York, NY 10022
CLEAR executive customer service contacts
Primary Contact
Kasra Moshkani
Executive VP, Operations
65 East 55th Street
17th Floor
New York, NY 10022
kasra.moshkani@clearme.com
Secondary Contact
Jane Stanton
Head of Travel and Hospitality
65 East 55th Street
17th Floor
New York, NY 10022
jane.stanton@clearme.com
Chief Executive
Caryn Seidman-Becker
65 East 55th Street
17th Floor
New York, NY 10022
caryn@clearme.com
How can I contact CLEAR customer service?
Call (855) 253-2763 or email memberservices@clearme.com.
How do CLEAR Plus and TSA PreCheck differ, and do I require both services?
CLEAR offers a rapid identity verification process at the airport, while TSA PreCheck is a U.S. government initiative identifying travelers as low-risk by the Transportation Security Administration (TSA). Many users discover that these services work well together.
What does CLEAR use to verify my identity?
CLEAR conducts various checks on the information you provide to verify your identity. These checks may involve confirming that the photo on your ID corresponds with your selfie, assessing the risk of device fraud, or, in instances of Know Your Customer (KYC) compliance, ensuring your information is not listed on a sanctions roster.
How does CLEAR protect my data?
CLEAR’s High Assurance Mobile Enrollment has been endorsed by industry experts at the Kantara Initiative at Identity Assurance Level 2 (IAL2). Additionally, CLEAR has been evaluated by the TSA and found to comply with the NIST 800-53 HIGH baseline for security and privacy controls.
How do I file a complaint against CLEAR?
Call (855) 253-2763 or email memberservices@clearme.com.
How do I add or remove family members from my CLEAR account?
To add or remove family members from your CLEAR account, you can use the following steps:
To add family members:
- Log in to your CLEAR account here.
- You can include up to 3 family members or friends to your account for $99 each.
- Family members under 18 can always accompany you in the CLEAR lane for free.
- If you wish to add an existing CLEAR PLUS member, contact CLEAR’s member care team with the following details:
- Full name
- Date of birth
- Email address associated with their CLEAR Plus Membership
- The email address is associated with your CLEAR Plus Membership.
To remove family members:
- You can remove any family member by selecting “deactivate” next to their name.
- If you wish to re-include them, select “reactivate.”
- To update the email address associated with a family membership, select “edit” next to the active family member and update the email address there.
How do I sign up for CLEAR?
You can sign up for CLEAR online on the CLEAR website or at a CLEAR enrollment center. You will need to provide personal information and a valid ID.
What documents are needed for CLEAR enrollment?
A valid government-issued photo ID, such as a passport or driver’s license, is required for CLEAR enrollment.
How do I use CLEAR at the airport?
At the airport, locate the CLEAR lane at the security checkpoint. A CLEAR ambassador will verify your identity using biometric data, and you will be escorted to the front of the security line.
How to get professional help with your CLEAR problem
If you need help with CLEAR, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
