CLEAR

CLEAR is a registered traveler program that lets members verify their identities at touchless, biometric security kiosks.

Telephone
Main : (917) 232-4000
Customer Service : (855) 253-2763
Email
Mailing address
65 East 55th Street, 17th Floor
New York, NY 10022
Website
clearme.com

What you need to know about CLEAR

CLEAR's executives are responsive to customer feedback. We do, however, occasionally have CLEAR complaints, such as this one from a customer who almost missed his flight.

How to resolve a problem with CLEAR

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

CLEAR customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Kasra Moshkani
Executive VP, Operations
Secondary
Jane Stanton
Head of Travel and Hospitality
Chief Executive
Caryn Seidman-Becker

Frequently asked questions about CLEAR

Call (855) 253-2763 or email memberservices@clearme.com.
CLEAR offers a rapid identity verification process at the airport, while TSA PreCheck is a U.S. government initiative identifying travelers as low-risk by the Transportation Security Administration (TSA). Many users discover that these services work well together.
CLEAR conducts various checks on the information you provide to verify your identity. These checks may involve confirming that the photo on your ID corresponds with your selfie, assessing the risk of device fraud, or, in instances of Know Your Customer (KYC) compliance, ensuring your information is not listed on a sanctions roster.
CLEAR's High Assurance Mobile Enrollment has been endorsed by industry experts at the Kantara Initiative at Identity Assurance Level 2 (IAL2). Additionally, CLEAR has been evaluated by the TSA and found to comply with the NIST 800-53 HIGH baseline for security and privacy controls.
Call (855) 253-2763 or email memberservices@clearme.com.
To add or remove family members from your CLEAR account, you can use the following steps: To add family members:
  1. Log in to your CLEAR account here.
  2. You can include up to 3 family members or friends to your account for $99 each.
  3. Family members under 18 can always accompany you in the CLEAR lane for free.
  4. If you wish to add an existing CLEAR PLUS member, contact CLEAR’s member care team with the following details:
    • Full name
    • Date of birth
    • Email address associated with their CLEAR Plus Membership
    • The email address is associated with your CLEAR Plus Membership.
To remove family members:
  1. You can remove any family member by selecting “deactivate” next to their name.
  2. If you wish to re-include them, select “reactivate.”
  3. To update the email address associated with a family membership, select “edit” next to the active family member and update the email address there.
You can sign up for CLEAR online on the CLEAR website or at a CLEAR enrollment center. You will need to provide personal information and a valid ID.
A valid government-issued photo ID, such as a passport or driver's license, is required for CLEAR enrollment.
At the airport, locate the CLEAR lane at the security checkpoint. A CLEAR ambassador will verify your identity using biometric data, and you will be escorted to the front of the security line.

Outdated info? Report it here